Centaur TBMS 2026: Benefits, Features & Pricing

Centaur is structured well for our business, that has several tour product lines and call centers, each with different logos/branding and policies for different sponsoring partners. The “Companies” feature in Centaur let us slot that right in. It can even support multiple merchant credit card accounts, setting up the logic to route the payments to the right processor depending on the brand settings. But even for a tour operator with a single product line, it’s well suited. Its web sales and booking module is robust and easy to deploy – and they can customize it to your needs too. Travelers can enroll, fill out travel forms, receive their final invoice and pay online as well. We’ve been using it for almost three years, deploying more features in stages. The development and support is much quicker than the usual web development cycle, and they have come up with solutions to all our challenges. Most standard support requests and changes are done by the next day. They make periodic system enhancements so the technology stays current.

Overall, it has been a pleasure working with the Centaur team. As has been mentioned in other reviews, the team is very responsive, and requests are addressed quickly and professionally. We have been impressed with how open the team has been to our requests for modifications, and we've felt very well supported when we encounter a challenging situation that requires collaborative problem-solving. It's been fun watching the system evolve over the past few years, and we're looking forward to more great additions in the near future!

We have been fairly satisfied with our experience with Centaur TMBS, and love that they are constantly working to improve the system to better assist their customers.

Positive experience working with the Centaur team. Enjoy the features that it offers for both our staff and for our travelers. The system is both straightforward and user friendly.

We especially like the fact that we are able to access Centaur in the cloud and that it's security features are strong enough to meet our organizational IT requirements. Working with the Centaur team has been a good experience; they were very open to making improvements to serve our needs, and they are constantly upgrading the platform with valuable features.

We have been on the system going on 10 years. With ANY system there is always going to be an issue someplace or some problem on an update, but know that you will have that with any system you work with. What is refreshing with Centaur TBMS, is the speed at which things are fixed and how seriously a minor issue is resolved. And to top it off, it is resolved correctly. Our uptime for our reservations system is better than any other server we run in-house, and I really do not remember the last time we were down, as it has been years. The other side of the coin is security compliance, which is tested by a third party on a quarterly basis, and we are passing every quarter. So if you are looking for data to always be on for you, but not on for the bad guys, then Centaur TBMS should be a serious option.

We started with Centaur in 2010 and and since that time we have been very pleased. If there is ever a glitch, it's itrack software allows us to report the issue, and the Centaur team responds quickly...often within 24 hours. In my dealings with other tour operators, I think most will agree that Centaur is the premier solution for tour operators. I also think their pricing structure is very fair. We are pleased!

Our reservations system has necessarily evolved over the many years we've been with Centaur, and the team has been highly responsive in working with us to customize and develop new solutions to meet our changing business needs. Whether it's creating tailor-made marketing and operations reporting tools, growing our ecommerce capabilities, or periodically updating the system with (unasked for) functional and interface improvements, the team impresses with its "can-do" attitude, timely responses, and effort to consistently, proactively improve its product.

Tour Operators are searching for a Travel Reservation System that fits perfectly like a glove to their business. And this also at a very affordable cost. Add to this the ever changing travel environment which means someone needs to constantly update the system to meet tomorrow's needs. After long searches and evaluations of various systems available in the market, we concluded that the Centaur System is the one that comes closest to our needs. We have been using it successfully for 15 years and very glad that we went with them.

Centaur has really enabled our staff to manage a lot more business and added the needed transparency to our team to have access to all available tours and their associated bookings. Centaur has been flexible and responsive to our specific company needs and finds a way of accomplishing what our customers demand. Also added customer specific Online Booking portals to co-brand our individual tours to our customer's members while still rolling up all of the bookings to our overall tour departure dates for al co-branded sites.