Tangoe TEM 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Tangoe TEM is right for your organization?

Our Wireless Expense Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tangoe TEM

3.5

(13)

Pricing

Starting at $1.00 per year

About Tangoe TEM

Tangoe TEM is a telecom expense management platform designed to manage the lifecycle of telecommunications services. It supports organizations in industries such as retail, healthcare, manufacturing, and finance by providing tools to oversee telecom expenses and usage.

The platform includes modules for ordering, inventory management, invoice processing, expense tracking, auditing, and payment management. AI-based automation enables teams to capture and verify invoices, identify billing errors, and ensure service charges align with actual usage. A centralized system maintains a detailed inventory of global telecom contracts and services, offering real-time visibility into expenses and usage through reporting and analytics.

Built-in workflows manage service orders and changes, reducing manual errors and helping prevent unnecessary spending. The platform provides tools to streamline financial management and reconciliation. It enables efficient vendor payments by consolidating multiple invoices into single transactions and supports timely processing to avoid late fees.

Tangoe TEM Screenshots

Tangoe TEM Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Tangoe TEM Features

Popular features found in Wireless Expense Management
Billing & Invoicing
Budgeting/Forecasting
Expense Tracking
Move/Add/Change Options
Procurement Management
Reporting & Statistics
Usage Tracking/Analytics
More features of Tangoe TEM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management
Benchmarking
Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Compliance Management
Contract/License Management
Contract Negotiation
Cost Analysis
Cost Tracking
Customizable Reports
Customization
Discount Management
Financial Management
Fixed Line Compatibility
Help Desk Management
Historical Reporting
Internal Cost Allocation
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
IRS Compliance
Mobile Line Compatibility
Multiple Payment Options
Order Management
Scheduled/Automated Reports
Split Billing
Supports WiFi Hotspots
Third-Party Integrations
Trouble Ticketing

Tangoe TEM Integrations

Ivanti Neurons for MDM

Flow

Tangoe TEM User Reviews

Overall Rating

3.5

Ratings Breakdown

23%

31%

23%

Secondary Ratings

Ease of Use

3.3

Value for money

3.3

Customer support

3.5

Functionality

3.4

Have you used Tangoe TEM and would like to share your experience with others?

Mohamed E.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for free trial

Review source

Reviewed April 2024

techntechnology expense management solutionsology expense management solutions

largest ecosystem of global partners industry’s first complete solution for telecom, mobile, and cloud cost management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

industry leader driving innovation largest ecosystem of global partners

Cons:

No comment about it as to follow up for any bad experiences

Jennifer C.

Verified reviewer

Construction

10000+ employees

Used daily for more than 2 years

Reviewed September 2021

Easy to use

Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tangoe Software is very easy to use, excellent to help with the auditing process.

Cons:

My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment.

Mark A.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed September 2021

Ascension Use of Tangoe

Very poor customer service - the worst I've experienced in my extensive IT career. Escalation of issues gets no results. Going on 4th month of being LIVE on new platform and still not in a "solid state". Tangoe is charging us for "spend", but the spend report they generate does not match the spend amount from reports generated in Telecom. I requested billing report details by a certain date due to a leadership inquiry and got no response from Tangoe. Tangoe does not respond to customer hardship and is out of touch from a customer service standpoint.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provisioning interface (improved from CMP).

Cons:

Reporting is not as robust as promised, mainly due to inability to customize reports as in CMP (changes require a Tangoe associate to code in SQL or load desired report to individual user's "instance"). Data is not as centralized as it was in CMP. Our automated reports are still not generating monthly due to Telecom not being able to handle the amount of data. Worst of all, there is no level of urgency to remedy customer-impacting issues.

Reasons for choosing Tangoe TEM

At the time, Tangoe was providing excellent customer service. This is no longer the case. My perception is that Tangoe no longer values me as a customer. It is also apparent there are still "silos" internally at Tangoe because they seem to have difficulty coming together to provide timely and viable solutions to a customer, even with executive level escalation. I've expressed this before in surveys and to Tangoe leadership, but nothing is done, which further substantiates my belief that Tangoe is not appreciative of my business.

Reasons for switching to Tangoe TEM

Was forced by Tangoe due to CMP supposedly being sunsetted. We were also promised a more robust product in Telecom - not true.

John M.

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Tangoe TEM

We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick access to invoices and billing information.

Cons:

Would desire more comprehensive and easier to use reporting tools.

Jayne W.

Textiles

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed February 2017

Tangoe Rivermine TEM Review

We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

Cons:

When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

Marcie K.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed September 2021

Migration from CMP to Telecom

Our team is not very responsive, we have to ask for updates. Sometimes it takes weeks to get things resolved. I feel like we were sold a product that is not really usable for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our APGL files are finally flowing through automatically. We reviewed the files prior to sending them to AP for several weeks due to issues.

Cons:

Reporting in Telecom is a nightmare. We were told that the reporting would be more robust in Telecom, however, we are finding it to be not the case. Every time I try to pull a report it is not pulling the data I expect and I have to engage our team to write a SQL report. This takes time that I don't always have when my customer is asking for something right away. I feel like our hands are tied when it comes to reporting in general because we are dependent on Tangoe for everything.

Reasons for switching to Tangoe TEM

It was our understanding that Telecom was a better product than CMP. Also, I believe that CMP is being decommissioned. It took over a year to migrate from CMP to Telecom, we had 2 different PMs and we are constantly told that we are very different than any other customer.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

A Middle of the Road TEM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Cons:

Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Crystal N.

Verified reviewer

Food & Beverages

5001-10000 employees

Used daily for more than 2 years

Reviewed September 2021

Change since Tangoe purchased Mobi

We've had cost benefits with the optimization piece of this, but the support has declined since Tangoe purchased Mobi. Feel free to call for detail.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Split Billing feature was something at the time that only Tangoe offered. That's no longer the case.

Cons:

Lack of customization in portal, lack of ability to word things in a way that makes sense to an end-user, limited capabilities for providing additional instructions. Bots in bugs, and no alerts when activities fail. Lack of access to technical support. Things happen after Tangoe leaves for the day (EST), while Gallo loses functionality in the portal and there is no support while we are still in the work day (PST). The agents can't help, so we have to wait for our rep to respond when back in the office (so we lose a weekend sometimes).

Reasons for choosing Tangoe TEM

Split Billing Feature, Local Account team in Indiana supporting our account. Pricing.

Nicole B.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Reviewed September 2021

Telecom Tool

My overall experience with Telecom has been rocky thus far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The new provisioning portal was an update from CMP.

Cons:

The Dynamic reports are not the best use for clients, inventory is not compiled together for clients to get clear view w/o choosing service type, and lastly viewing an account is not best view for clients in the tool.

Becky S.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed September 2021

Tangoe TEM