Aesthetic Record 2026: Benefits, Features & Pricing

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

It fits our needs 80% of the time. That's a good %. I do like that we can set up IC's in the calendar with their own schedules of availability and treatments they provide

A few issues such as the scheduling calendar is appointment only and can not be used for just an unconfirmed request. I do look forward to learning more about LeadAR tomorow in my demo and more about the AI features you have availalbe

HIPPA compliance, sales report, patient markings for injectables are some of the reasons why we decided to use Aesthetic Record.

If you run a busy clinic where every minute counts, you’ll likely appreciate software that simply stays out of the way. Unfortunately, Aesthetic Record often became an obstacle rather than a helper for our team. Because the platform charges “per user,” it automatically logs each account out after brief inactivity; on our shared iPads, that meant front-office and clinical staff were re-entering passwords about twice an hour—usually in front of a waiting patient. Stability was another concern: both the iOS app and web portal crashed often enough that restarting them became part of our daily routine. Even when the system stayed online, simple tasks required a surprising number of clicks. For example, to view a patient’s consent form from the calendar you must open the appointment, jump to the Timeline tab, click “More,” choose “Documents,” then adjust date filters to reveal older files. Multiply that sequence by dozens of patients per day and the lost time adds up quickly. The larger issue surfaced when we decided to migrate to a new EMR. Aesthetic Record makes bulk data export extremely difficult and expensive. Original-resolution photos aren’t stored with standard documents, so downloading each chart manually is impractical, and the company quoted us $1,120 (!) to run an export of just two years of records. This was particularly frustrating because our data import on the way in—promised in 30 days—actually took more than 90, handled by an offshore contractor who was hard to reach and provided limited guidance. In practical terms, the platform’s design and policies create friction both while you are a customer and when you try to leave. The data technically belongs to us. We expected more ethical and professional treatment from the company upon transition. If you’re evaluating EMRs, ask Aesthetic Record (or any vendor) for written details on session timeouts, click paths for common tasks, and precise costs for full data extraction. Clarifying those points up front could save you and your staff considerable time, money, and frustration down the line.

in general it is intuitive. In general i can maneuver around without too much dificulty. I do wish I could open my schedule from the app , as an admin...

there are several nuanced things that I don't prefer: discounts are cumbersome and not easily applied without planning. I don't like that sometimes the calendar slides up and down and some times it slides left to right to look for future dates. I don't like that when I'm booking a client before they leave my room I can't see what the rest of my day looks like so I can be efficient with my scheduling without going to that day on my calendar. I don't want to be a burden but the queue for help is not helpful categorically and I always end up saying its an emergency even though it isn't because my questions don't fit into the categories offered. I don't like that I have to choose the only provider I have each time. It should default if there is only 1 of us (1 of me).

Aesthetic Record platform has been an excellent choice for my medical aesthetic practice. The learning curve is manageable with excellent resources, streamlining patient management in a HIPAAA compliant EMR. It is a great value for money. I recommend Aesthetic Record for a dependable, comprehensive system that supports secure billing and payment options, clinical excellence, and practice growth.

I would like to see the Essentials User Package be more inclusive, it seems there are many add on fees for various upgrades.

its built for aesthetics. There is a website. That's really it. The software is overly complicated and beware the signup fee is not refundable and appears to cover pretty much nothing.

it is a really complicated system, not naturally intuitive for setup. I also hate that there is a $399 setup fee that covers virtually nothing besides just signing on. I think they do that because so many people leave so quick. I was under the impression that it included card processing devices. It does not.

Good system if it works Photos are easy to use traceability of products is a good feature Invoices are easy to generate once you got the hang of it

It did not work when we installed it in New Zealand lots of customer complaints and customers were unable to book after it went live for 5 days Poor customer service when I addressed the issue, I was emailed that the system works well. It took a while for them to look into it and I lost business. I decided to cancel the subscription after paying an expensive onboarding fee and did not get a refund You have to integrate AR Leads, which costs extra for marketing Bookings are made on their website, which is not great for your SEO

I like that everything is digital. Ease of access desktop and mobile. It allows me to make changes easily on the desktop only.

Mobile doesn't have the same features as desktop to create a schedule in another location. Before pictures and after pictures after photo's are opposite. The app doesn't allow to schedule in seperate rooms for hands free devices. The messaging would be great to have a button that asks for a live person to respond instead of jumping through hoops.

We’ve had the pleasure of working with AR for the past seven years, and they continue to exceed our expectations. Their team sets the standard for what customer service should be—reliable, professional, and consistently outstanding.

Like any EMR system, there are always a few bugs to work out when implementing changes, but that’s to be expected with ongoing improvements.

ease of photos and before and afters stored in the patient chart

You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck. But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast