Score AI 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
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Pricing
Pricing available upon request
About Score AI
Score AI is a customer experience management platform that uses artificial intelligence to deliver quality assurance and training solutions for modern CX teams. The system automatically audits customer interactions across various channels, including emails, phone calls, live chats, and social media. By leveraging advanced AI, it scales the quality review process while maintaining accuracy and consistency across interactions.
The platform's intelligent QA system generates custom scorecards tailored to specific business processes and standard operating procedures, allowing real-time compliance monitoring and adherence tracking. Unlike traditional sampling-based quality assurance methods, Score AI offers complete interaction coverage, uncovering patterns and issues that might otherwise be missed.
Agent development is supported through personalized coaching based on AI-driven analytics that identify individual strengths and areas for improvement. Managers also benefit from daily AI-generated summaries that provide actionable insights for conducting 1:1 feedback session. The system highlights successful interaction patterns, which can be replicated across teams to optimize performance...
. Additionally, new hire onboarding is expedited by AI Roleplay scenarios, where agents practice handling customer service challenges with simulated AI personas in a risk-free environment. The platform includes Voice of customer analytics, which categorizes and tracks customer concerns, sentiments, and recurring themes across conversations. This enables proactive root cause analysis and trend detection. Conversation Intelligence features provide insights into speech patterns, pace variations, filler words, and silence periods, generating detailed performance metrics to support continuous improvement. Score AI integrates seamlessly with existing CX infrastructure, including ticketing platforms, dialers, CRMs, and knowledge bases. This ensures training and quality assurance processes align with up-to-date procedures and policies. By shifting from reactive quality management to a proactive, data-driven approach, the platform enhances agent performance and improves customer satisfaction outcomes.Score AI Screenshots
Score AI Pricing and Plans
Custom
Pricing available upon request
Plan includes:
- Auto QA
- Agent Coaching & Role Plays
- Voice of Customer
- Integrations
- Dedicated Support
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Score AI Features
- Popular features found in Contact Center Quality AssuranceCustomer Experience ManagementEmployee Coaching ToolsQuality ManagementReporting/Analytics
- More features of Score AIAgent InterfaceAI CopilotAI/Machine LearningCall MonitoringFeedback ManagementInteraction TrackingKnowledge Base ManagementKPI MonitoringLeaderboardsMultiple Scoring ModelsProcess/Workflow AutomationSentiment AnalysisThird-Party Integrations
Score AI Integrations
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Score AI User Reviews
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Ratings Breakdown
- Ease of use
- Value for money
- Customer support
- Functionality
Pricing
Available upon request
Ratings Breakdown
- 4.90Ease of use
- 4.88Value for money
- 4.96Customer support
- 4.86Functionality
Pricing
Starting at ₹80.00 per month
Ratings Breakdown
- 4.75Ease of use
- 4.75Value for money
- 4.92Customer support
- 4.33Functionality
Pricing
Starting at $90.00 per month
Ratings Breakdown
- 4.61Ease of use
- 4.36Value for money
- 4.62Customer support
- 4.28Functionality
Pricing
Available upon request
Ratings Breakdown
- 4.56Ease of use
- 4.44Value for money
- 4.52Customer support
- 4.33Functionality
Pricing
Starting at $295.00 one time
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