OnScript 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OnScript

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Pricing

Pricing available upon request

About OnScript

OnScript is a strategic platform designed to solve problems by giving businesses complete visibility into every customer conversation. The AI-powered platform analyzes every call to provide a clear roadmap for improvement. It identifies the specific agent behaviors that drive positive outcomes and pinpoints areas for targeted coaching. By providing agents with instant, data-driven feedback after each call, it accelerates skill development, boost performance, and improve the job satisfaction that leads to lower attrition.

The platform automatically monitors interactions for script adherence and can be configured for industry-specific regulations, including HIPAA standards and the redaction of sensitive customer data (PII).

OnScript Screenshots

OnScript Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

OnScript Lite

Pricing available upon request

Plan includes:

AI-Powered Transcription
AI-Powered Call Disposition
AI-Powered Caller Intent
Flexible Usage-Based Model
Unlimited Seats/Users
Dedicated Onboarding
Dedicated Account Manager
No Long-Term Contracts
No Setup or Storage Fees
All Future Updates Included

OnStarter

Pricing available upon request

Plan includes:

Automated Scorecards
Vocalytics (Sentiment & Tone Analysis)
Compliance Shield (Redaction & Monitoring)
Agent Performance & Coaching Tools
All AI-driven Analytics
Advanced Search, Reporting, & Dashboards
Flexible Usage-Based Model
Unlimited Seats/Users
Dedicated Onboarding
Dedicated Account Manager

OnCore

Pricing available upon request

Plan includes:

Automated Scorecards
Vocalytics (Sentiment & Tone Analysis)
Compliance Shield (Redaction & Monitoring)
Agent Performance & Coaching Tools
All AI-driven Analytics
Advanced Search, Reporting, & Dashboards
Flexible Usage-Based Model
Unlimited Seats/Users
Dedicated Onboarding
Dedicated Account Manager

OnPremier

Pricing available upon request

Plan includes:

Full AI Suite Access
Automated Scorecards
Advanced Vocalytics Included
Agent Coaching & Feedback Tools
Compliance Shield & Security Module
Advanced Compliance Audits
All AI-driven Analytics
Advanced Search, Reporting, & Dashboards
White-Glove Partnership & Service
Custom Pricing & Volume Tiers

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OnScript Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of OnScript
Activity Dashboard
Agent Interface
AI/Machine Learning
Call Monitoring
Call Recording
Feedback Management
Interaction Tracking
KPI Monitoring
Multiple Scoring Models
Process/Workflow Automation
Sentiment Analysis
Third-Party Integrations