Spiff 2026: Benefits, Features & Pricing

Overall exactly what I need. Intuitive, simple and with right sales ops team removes all commission headaches and spreadsheets

Very professional and Organized. Covered all bases and handled all questions. Easy to make changes.

Overall experience has been phenomenal. Spiff is an invaluable tool for our sales teams on an organizational and individual level.

Unfortunate timing for us with the acquisition but it’s fair to say we are the first to experience the shift of Spiff.com under Salesforce. Having done my research on Salesforce M&A strategy they appear to follow a similar pattern of acquiring the #2 option in the market and amplifying sales across their existing customer base. As you can imagine, a rapid influx of sales as they pivot to driving sales through the existing customers of Salesforce which very quickly overwhelmed them and the cracks start to form in implementation and ongoing support. It’ll take them 12-24 months to get on top of things as they churn out their talent and need to rebuild the lost knowledge. This is especially painful because you rely on their success team for items you would expect to be self-managed through an admin portal, thus the lost talent is going to be a major issue. We’ve been pushed to move on to the latest platform of Spiff.com which has been positioned to us as “not really ready” but you can imagine this was a key part of the acquisition strategy and they’ll be moving forward with it prematurely, fixing on the fly and/or rolling back until it’s stable. It’s worth stating the obvious here but this is commission software that, when errors occur, greatly impact the revenue operations team and eventually the general morale of the sales team. You could argue that one month of errors is somewhat acceptable but a second month with the same errors is simply unacceptable and a third month was enough for us to have to take our business elsewhere. And despite Spiff acknowledging these issues, they simply pointed to the 2 year contract with the expectation of us continuing to partner with them. If you need an example of this, just look at SFDC CPQ, previously Steelbrick. An application that has had little to no innovation and has become a bundled offering in the SFDC suite of tools. We have pivoted to Dealhub in this area for that reason. Our move to CaptivateIQ is a breath of fresh air and what required days/weeks of internal discussions at Spiff.com is something we are simply able to manage ourselves. The sales team are happy again and our rev ops team is no longer consumed by a single application. Glad we pulled the plug when we did before we realised churn in our organisation attributable to Spiff.com (sounds extreme but it had become a major issue in our employee surveys). Happy to speak to anyone privately before you make a decision on a commission tool for your business given how in depth our knowledge is in this area. For example, on the surface Spiff.com and CaptivateIQ appear to be very similar but the sync time from SFDC to Spiff.com is ~2 hours so an AE is unable to see wins in real time.

It is amazing and creates a very helpful gap between the Sales and Finance team.

It's been fantastic overall. The support is good, the product is easy, it's aesthetically pleasing, and it solves the biggest thing occupying a sales guy's mind: what am I getting paid?