Confluence vs. Notion: 2026 Comparison
Updated June 17, 2025 at 3:59 PM
Written by Ines Bahr
Senior Content Analyst
Edited by Mehar Luthra
Team Lead, Content
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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons
Recent reviews are from small businesses (81%), primarily in computer software, marketing and advertising, and IT services.
Pros:
- Nice formatting options
- Highly customizable
- Effective dashboard
Cons:
- Mobile app issues
- Navigation lags
Pros:
- Excellent version control
- Efficient integrations
- Document syncing
Cons:
- Confusion with link differentiation
- Documentation upkeep
6,331 verified reviews evaluated
203 features analyzed
97 integrations considered
Comparison Snapshot
Starting Price
$5.42
Starting Price
$12.00
Pricing Comparison
Starting Price
$5.42 / month
Free
$0.00 / month
Standard
$5.42 / month
Premium
$10.44 / month
Enterprise
Pricing available upon request
Data Center
Pricing available upon request
Starting Price
$12.00 / month
Free
$0.00
Plus
$12.00 / month
Business
$18.00 / month
Enterprise
Pricing available upon request
Notion is often perceived as offering better value for money, especially for individuals and smaller teams, while Confluence's costs can escalate significantly based on team size and required functionalities.
Free plan for up to 10 users: Confluence provides a free plan for small teams (up to 10 users) and paid plans come with per-user pricing, which can be appealing for fluctuating team sizes. However, many users find Confluence ex...
pensive for larger teams, especially when essential functionalities require paid plugins and each user needs their own license. __Free plan for one user and a handful of guests:__ Notion's free plan is highly praised for individual use and small teams, offering unlimited pages and blocks with a 5MB file limit. However, do note that it only supports one user. While some find Notion's premium plans costly for larger teams or those needing advanced features, its tiered pricing is generally considered flexible and affordable, particularly with the free Personal Pro plan for students and academics.
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Reviewers Perspective
Ease of Use
Confluence Reviewers Rating
"…great versatility and customization, an easy user interface"
5.0
Notion Reviewers Rating
"Its range of features, intuitive user interface, and seamless integrations…"
4.0
Confluence works best for seamless integration within a specific ecosystem and a straightforward content creation process, while Notion is ideal for users who want flexible workspaces and are willing to invest time in learning its versatile system.
How did we gather this insight? We analyzed 1,051 user reviews about Notion’s and Confluence’s ease of use.
Confluence is known for its:
- Intuitive WYSIWYG editor, which makes cont...
Value for Money
Confluence Reviewers Rating
"The premium plans can be expensive for users with a low budget…"
5.0
Notion Reviewers Rating
"The subscription cost is way over our budget compared to other competitors…"
4.0
Notion performs better in the value for money comparison, with 68% positive reviews compared to Confluence's 41%.
How did we get this insight? We analyzed 602 Notion and Confluence reviews on value for money.
While Confluence offers valuable features and a free plan for small teams, the pricing can be a significant barrier for larger organizations or those needing extensive customization and more advanced functionalities.
Notion,...
on the other hand, is generally seen as offering good value for money, especially for smaller teams and individuals looking for flexible and customizable workspace solutions.Customer Support
Confluence Reviewers Rating
"The new AI features are so incredible - it's like having ChatGPT built-in…"
5.0
Notion Reviewers Rating
"…making it easier for customer-facing teams to find the content they need."
4.0
Confluence received higher satisfaction levels (74% positive reviews), in comparison to Notion (at 67%). Notion and Confluence both received mixed feedback regarding their customer support.
How did we get this insight? We analyzed 184 Notion and Confluence reviews that spoke of customer support.
What they liked about Notion: Users appreciate the responsiveness, helpfulness, and availability of online resources, tutorials, and...
a strong community, along with AI-assisted features. However, significant drawbacks for Notion include slow response times, robotic and unhelpful replies, unresolved issues, and a lack of direct contact options, leading to perceptions of inadequacy. __What they liked about Confluence:__ Verified reviewers value the comprehensive self-support articles and resources, which often enable independent issue resolution, and some find the initial setup support helpful and responsive. Nevertheless, Confluence also faces criticism for slow response times, a perceived over-reliance on community support over direct assistance, and a lack of self-hosting support and documentation. In direct comparison, while both struggle with response times, Notion's strengths lie in its community and AI assistance, whereas Confluence excels in its self-service resources. However, the negative feedback for Notion centers on the quality and personalization of support, while Confluence's criticisms include language limitations and a perceived deflection to community support.Expert Analysis of Features
Knowledge base management
Confluence Feature Rating
4.80 / 5
Notion Feature Rating
4.70 / 5
Notion is best for individuals and teams needing a flexible, all-in-one workspace for notes, tasks, and databases; Confluence suits teams in the Atlassian ecosystem, especially developers who need structured documentation and robust permission controls.
Knowledge base management in Notion: Users can store and organize diverse types of information, from personal notes to company-wide documentation. Notion gives users a lot of flexibility in creating hierarchical databases, allows them to link related content, and supports various media types. Iintegration with tools like Google Drive and the availability of templates is also a benefit. However, Notion may not handle versioning well for customer FAQs.
Of the 117 reviews evaluated, 99% rate Notion’s knowledge base as important or highly important, with an average rating of 4.8/5.
Knowledge base management in Confluence: Users can easily create and organize comprehensive knowledge bases. They can use templates, collaborate in real-time with colleagues, and integrate with various tools like SharePoint and Excel. The hierarchical structure and robust permissions enhance content organization and security. However, the navigation and structure can be confusing and make it harder to access data.
Of the 140 reviews evaluated, 99% rate Confluence’s knowledge management feature as important or highly important, with an average rating of 4.7/5.
Bottom Line:
Notion’s versatile tools let users create and manage notes, databases, and to-do lists, offering flexibility and customization for organizing work and personal life. While some find the text formatting and search features limited, Notion still helps individuals and teams collaborate effectively and keep projects organized and on track.
Confluence excels in content creation and organization and is widely used across various industries. As a knowledge base or wiki, it's ideal for teams focused on documentation and collaboration. Though some users note issues with navigation and the user interface, Confluence is a dependable solution for information management and team collaboration.
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Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.