Pilera Software 2026: Benefits, Features & Pricing

We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings.

Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication.

Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed.

Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it

Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people.

Positive!

I personally enjoy using Pilera. I think it is simple to use on both sides of the spectrum. I especially like it to track tasks. I love being able to re-assign tickets to other employees. I love that there is a history that we can reference when someone calls in about an issue. I love that we have the Knowledge base and how simple that is to use. I think the Document Library is an amazing tool to provide to our clients. I enjoy the idea of having the options to create calendars and to utilize a directory. I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes. Overall, I believe that this software was well designed and provides a great tool for management companies as well as residents. There are so many wonderful features and products that can just what a property management company, an HOA Board, or resident is looking for to get tasks done or look up information.

It's an easy to use system. I very much appreciate the support provided by [SENSITIVE CONTENT]. We called about some concerns, received options on how to best get the results we were wanting, news about upcoming enhancements, and just generally a wonderful outlook. Very positive!