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Syncro vs Zoho Assist: Which is best for you?
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Features
- Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.
- The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.
- The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.
- Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician.
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Recommendations
