Faveo Helpdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Faveo Helpdesk

4.5

(117)

Pricing

Starting at $14.00 per month

About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.

Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.

Faveo offers a perpetual license for a one-time fee that includes support via phone and email.

Faveo Helpdesk Screenshots

Faveo Helpdesk Pricing and Plans

Starting price: $14.00 per month

Free Trial

Free Version

Freelancer

$0.00

Plan includes:

2 Agents
Advance Features
API Documentation & Support
Free Support & Software Updates
Plugins Multi Platform Integration
Recurring License
Use on One Domain/Site

Startup

$14.00

flat rate, per month

Plan includes:

5 Agents
Advance Features
API Documentation & Support
Free Support & Software Updates
Plugins Multi Platform Integration
Recurring License
Use on One Domain/Site

SME

$120.00

flat rate, per month

Plan includes:

10 Agents
Advance Features
API Documentation & Support
Free Support & Software Updates
Plugins Multi Platform Integration
Recurring License
Use on One Domain/Site

Company

$194.00

flat rate, per month

Plan includes:

10 Agents
Advance Features
API Documentation & Support
Free Support & Software Updates
Plugins Multi Platform Integration
Recurring License
Use on One Domain/Site

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Faveo Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Faveo Helpdesk
API
Call Center Management
Customer Portal
Customizable Branding
Email Management
Full Text Search
Knowledge Base Management
Social Media Integration
Support Ticket Management
Ticket Management

Faveo Helpdesk Integrations

Facebook Apps and Tabs

Instagram

Twitter/X

LimeSurvey

Faveo Helpdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

56%

37%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.7

Functionality

4.2

Smith D.

Verified reviewer

Construction

5001-10000 employees

Used daily for less than 2 years

Reviewed July 2023

Effective Remote Access Control and Ticket Management Platform.

Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

Cons:

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Vendor Response

Thank you for the positive feedback Smith!

Replied May 2024

Ammar D.

Verified reviewer

Religious Institutions

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

Application is good but some bug is there

It's good but still need more improvement..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is user friendly and easy to use for everyone as well agent and user...

Cons:

Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things..

Reasons for choosing Faveo Helpdesk

It was user friendly but didn't know few drawback of software while in trail mode

Vendor Response

Thank you for your valuable feedback

Replied November 2024

Ravi Sankar N.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed August 2024

General Review after support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Immediate support from the help desk support team.

Cons:

Product features which was expected is not available

jeroen v.

Verified reviewer

Gambling & Casinos

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2024

Great support

So far it works every day and helps us with funneling our different channels.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support works fast, direct boots on ground. Quick solution and explenation

Cons:

People need support, faveo helps but people still create tickets.

Reasons for switching to Faveo Helpdesk

Receive tickets by whatsapp and other channels

Vendor Response

Thank you for your valuable feedback

Replied September 2024

Adriana N.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Robust and intuitive solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.

Cons:

Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.

Reasons for switching to Faveo Helpdesk

We recently transitioned from Odoo to Faveo Helpdesk software due to its superior features and competitive pricing. Faveo's user-friendly interface and comprehensive ticket management system offer a more intuitive and efficient workflow compared to Odoo. The customizable automation features in Faveo streamline repetitive tasks, enhancing our team's productivity. Additionally, Faveo's robust reporting and analytics tools provide deeper insights into our performance metrics, which were less accessible with Odoo. The seamless integration with multiple communication channels ensures that all customer interactions are centralized, improving our response times and service quality. Moreover, Faveo's pricing structure is more cost-effective, providing excellent value for the advanced features and support offered, making it a more suitable choice for our business needs.

Vendor Response

We're thrilled to hear you had a positive experience with us! Your feedback is invaluable. Thank you for your support.

Replied May 2024

Barry H.

Verified reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Network Specialist

Look and feel is good. Setting are sometimes hard to find for me as a beginner. Having sayed that, whenfound, its on a logical place, it maybe just because i am a beginner with this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Haven't realy used it for long now, we have license sinds 2022 but only in 01-04-2025 in production. Some startup problems with Faveo. Support is nice and quick. Also like the android app.

Cons:

For now its OK, haven't used it long, in time my experience grows, then you could get a fair answer.

Reasons for switching to Faveo Helpdesk

Look and feel, this it realy.............

Siji C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Fave Service Desk Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convenience of using the Service Desk and the support from Faveo.

Cons:

Only limited options are available to the end customers login (user login) in the portal.

timotius b.

Verified reviewer

Computer Software

11-50 employees

Used weekly for free trial

Review source

Reviewed August 2025

Nice experience using faveo

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Fast response, i had issue about the magic phrase but my .env doesnt show that and really good response

Cons:

in documentation doesnt provide global magic phrase, if another user had issue like this they need to ask to the support

Vendor Response

Timotius, thank you for providing such valuable feedback on Faveo Helpdesk; we are delighted that you had a "Nice experience" and that our customer support team was able to provide a fast and really good response to your inquiry. We greatly appreciate the high ratings you gave us for Overall Quality and Customer Support. We also take note of your constructive criticism regarding the documentation's coverage of the "global magic phrase" configuration, which we agree should be clearer and more accessible. Please know that we are prioritizing an immediate update to our documentation to ensure that all necessary system variables and setup instructions are comprehensively and prominently featured, aiming to make future self-service easier for our technical users.

Replied November 2025

Arslan R.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Helpdesk review