MSP360 Connect 2026: Benefits, Features & Pricing

Wondering if MSP360 Connect is right for your organization?

Our Remote Desktop Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

MSP360 Connect

4.4

(41)

Pricing

Starting at $34.99 per month

About MSP360 Connect

MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits.

MSP360 Connect Screenshots

MSP360 Connect Pricing and Plans

Starting price: $34.99 per month

Free Trial

Free Version

Connect Free

Pricing available upon request

Plan includes:

5 devices in the address book
Attended access only
File transfer
Encrypted connection
Multi-monitor support
Text and voice chat
Session recording
Multi-user sessions

Connect Pro

$89.99

per user, per year

Plan includes:

25 devices in the address book
Attended access
Unattended access
File transfer
Encrypted connection
Multi-monitor support
Text and voice chat
Session recording
Multi-user sessions

Managed Connect

$34.99

per user, per month

Plan includes:

Unlimited Windows devices to connect to
Attended access
Advanced unattended access
Centralized management
Web-based remote access
Mass deployment
Reporting
Remote printing
Black screen
Lock remote input

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MSP360 Connect Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of MSP360 Connect
Activity Dashboard
Activity Tracking
Chat/Messaging
Collaboration Tools
Desktop Virtualization
Diagnostic Tools
Event Logs
File Management
File Sharing
File Transfer
Live Chat
Meeting Management
Mobile Access
Monitoring
Multiple Monitor Access
Multiple User Accounts
Print Management
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Remote Access/Control
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Secure Login
Server Monitoring
Session Recording
Session Transfer
SSL Security
Summary Reports
Troubleshooting
Two-Factor Authentication
Unattended Access
Video Conferencing
Video Support

MSP360 Connect Integrations

HaloPSA

MSP360 Connect User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

34%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.4

Functionality

4.2

Marina G.

Verified reviewer

Government Administration

1001-5000 employees

Used weekly for free trial

Review source

Reviewed July 2019

easy and secure

Ratings Breakdown

Ease of use

Functionality

Pros:

easy to install and use, safe, free with no time limits, works fine for me

Cons:

I noticed it sometimes stops responding and needs to logout - login again

Bill Y.

Verified reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 6 months

Reviewed August 2024

Nice solution with room for growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast and Stable connection. Multi-User Sessions

Cons:

No Black screen. No Lock remote input.

marco s.

Verified reviewer

Automotive

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed October 2021

connected but no mouse

Good initially, then I had the described issue

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Overall good, it does what it claims. I like the general approach overall

Cons:

I can connect to my remote PC, but since a couple of month I can see the screen but not the mouse I contacted the support but no reply

Reasons for switching to MSP360 Connect

Because the issue listed above

Scott F.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed April 2019

A True Unsung Hero of Remote Assistance

I found the Remote Assistant app right after purchasing their Desktop Backup application, and it has really reshaped how I think about what I should be paying for in a Remote Assistant application. I was previously paying a good bit of money for one of the top 5 remote assistant programs, and as it turned out, there was no reason to because Cloud Berry's Remote Assistant has everything they did, and more. So I'm saving thousands per year AND I have more features!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

So the biggest pro for CB RA has to be that the program is FREE, which is pretty amazing given the number of features they have jammed into this platform. Another huge pro is that they are CONSTANTLY updating it, not only adding new features, but they are actively listening to customer feedback and implementing fixes and patches quickly to resolve any issues. They also have pretty much every single feature that the paid for, and ultra-expensive, applications do, again, for NOTHING!

Cons:

The only CON I can come up with is that the settings seem somewhat lacking - meaning that they don't offer the intricate level of control that some other apps do. Isn't necessarily a bad thing, just something I noticed. I would also love to see 2-way audio, not just for the chat feature.

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

Love the implementation. Needs a few features to be more easily functional.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Love that this is replacing Teamviewer for me. Interface is simple for simple remote connections. Reliable.

Cons:

Can't store a directory of computers that I connect to. Cumbersome connection requirements for unattended access. Why not simply do a computer ID and password with high strength? No option to start-up at computer start so that if there is a reset on the computer (power outage), I don't lose access to the remote PC. Run it as a service.

Verified

Reviewer

Education Management

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed March 2020

COVID-19 Must have app

I haven't had time to really use it a lot but so far it has done everything I needed to catch up quickly.

Ratings Breakdown

Ease of use

Functionality

Pros:

Forced at the last minute to work remotely, I had little time to transfer current projects at work to the cloud. Need a platform that was fast and quick to learn. This fits the bill perfectly.

Cons:

I haven't found one yet. I don't rely on remote desktop apps much.

Reasons for choosing MSP360 Connect

Great reviews

Azeem A.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for free trial

Review source

Reviewed July 2019

The user experience could have been better

Ratings Breakdown

Ease of use

Functionality

Pros:

It is absolutely free as long as you get the activation code. If you need something free, this is the right option

Cons:

You cannot run it without not installing it first. For security reasons, I am not comfortable having the remote admin tool installed. It could have had a run once option as Anydesk and Teamviewer do.

Verified

Reviewer

Civil Engineering

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Good free RDP-Alternative to TeamViewer

Ratings Breakdown

Ease of use

Functionality

Pros:

I like most that the software is free for commercial use. It has great functionality for main purposes to control remote PCs an help other users with their problems.

Cons:

Speed could be better, especially for unattended use. Better support for simultaneously dual monitor access in two windows.

Verified

Reviewer

Computer Software

Used monthly for less than 6 months

Review source

Reviewed July 2018

Access to a whole new world!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I never knew just how easy it could be to host my web content on an AWS S3 bucket, uploaded using CloudBerry! I'm not a huge networking buff and thought I'd have to spend hundreds of dollars on a web developer to help me build an eLearning portfolio. Now that I can easily (literally, a few button clicks) upload and manage my content all by myself, I just want to make more of it!

Cons:

The UI is a bit dated, and the icons are awfully small with no tool tips to help a newbie navigate the front end.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for free trial

Review source

Reviewed February 2019

Looks to be some very useful and dynamic software.