MSP360 Connect 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MSP360 Connect

4.4

(41)

Pricing

Starting at $34.99 per month

About MSP360 Connect

MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits.

MSP360 Connect Screenshots

MSP360 Connect Pricing and Plans

Starting price: $34.99 per month

Free Trial

Free Version

Connect Free

Pricing available upon request

Plan includes:

5 devices in the address book
Attended access only
File transfer
Encrypted connection
Multi-monitor support
Text and voice chat
Session recording
Multi-user sessions

Connect Pro

$89.99

per user, per year

Plan includes:

25 devices in the address book
Attended access
Unattended access
File transfer
Encrypted connection
Multi-monitor support
Text and voice chat
Session recording
Multi-user sessions

Managed Connect

$34.99

per user, per month

Plan includes:

Unlimited Windows devices to connect to
Attended access
Advanced unattended access
Centralized management
Web-based remote access
Mass deployment
Reporting
Remote printing
Black screen
Lock remote input

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MSP360 Connect Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of MSP360 Connect
Activity Dashboard
Activity Tracking
Chat/Messaging
Collaboration Tools
Desktop Virtualization
Diagnostic Tools
Event Logs
File Management
File Sharing
File Transfer
Live Chat
Meeting Management
Mobile Access
Monitoring
Multiple Monitor Access
Multiple User Accounts
Print Management
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Remote Access/Control
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Secure Login
Server Monitoring
Session Recording
Session Transfer
SSL Security
Summary Reports
Troubleshooting
Two-Factor Authentication
Unattended Access
Video Conferencing
Video Support

MSP360 Connect Integrations

HaloPSA

MSP360 Connect User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

34%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.4

Functionality

4.2

Ross M.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 2 years

Reviewed September 2024

Excellent Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product with brilliant value for the features it includes.

Cons:

Not really anything, I think it is just as good as other products at a higher price.

Anderson R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for free trial

Reviewed August 2024

Easy connection without user attention

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time.

Cons:

Sometimes the software behaves slowly and incorrectly

Reasons for choosing MSP360 Connect

I can make the connection from the platform where I make my backups and the RM

Michael Dyhr I.

Verified reviewer

Information Technology and Services

Self-Employed

Used other for unspecified

Review source

Reviewed February 2018

tried it once, didn't spend any more time on it. I have only tried the Trial

Ratings Breakdown

Ease of use

Functionality

Pros:

Works a bit like teamviewer. When finally connected it worked perfect. User interface is ok, but not perfect yet.

Cons:

you have to actually install the product, and it is not just click install, you have a full installation to remote a pc. I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code. As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected.

Vendor Response

Hello Michael, Thanks a lot for your feedback. We're working on improving our product every day and all the features you suggested in your review are on the roadmap already and we're striving to release them as soon as possible, for example quick support client is one of them. I noticed that you mentioned that in order to start the session the user has to read 9 digits and a code. Please let me know, did you have a chance to use the "Send invitation link" function? It's right under the menu button and is designed for the easy connection experience. Your opinion is always precious for us and we¿d like to hear from our customers, that¿s why we always send follow up e-mails. Could you please drop us a couple more lines about your experience at ra-contact@cloudberrylab.com? Looking forward to hearing from you, Harry B, Remote Assistant Team.

Replied February 2018

Harry V.

Verified reviewer

Information Technology and Services

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed September 2020

Review of MSP360 Remote Assistant

To date I have been satisfied with this remote desktop program and it is a great replacement for Teamviewer, and some other remote desktop software, who claim to be "simple to use" but in fact are not. I am eager to try the Android product as most of the friends & family that I supply remote support to, are all Android users.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up. Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations.

Cons:

Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available. I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices.

Reasons for choosing MSP360 Connect

Remote desktop is the "litmus test" at the moment. If it performs well, and consistently and over a prolonged period of time, then I will review the other Cloudberry products.

Reasons for switching to MSP360 Connect

They incorrectly assumed that I was no longer a personal user and thought I was operating as a business. They did not bother to ask if I was actually receiving any payment for the tech support I was offering to my friends & family.

Dustin K.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

Great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to install, easy to use, easy to implement encryption/security. It's also nice (and secure) that unattended access is only achievable with encryption configured.

Cons:

The only 2 complaints I have are the fact that the list of recent connections is just that; a list. It would be awesome if the interface could be allowed to be edited with aliases. Even better would be an account that could be used to maintain a list for administrative purposes. Also, it seems the software can only make unattended connections if a local user account (or domain account) is configured with a password (this is more secure but if single users want their desktop to load immediately on boot, they usually don't have and don't want a password). This also means you have to know an account and its password (and remember the password every time you connect) to utilize the software. I have not seen a way to save the password or allow automatic login.

Zlatko M.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2020

Teamviewer replacement

I am not happy with this app. I know that is a free software but if i need top performance CPU to use this app it is difficult to use it as a tech support tool. Simple setup was a plus. Support guy was quick with response to help with CPU issue but he could not help me with this issue. So i believe that this problem is in app design and won't be solved in near future

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple to set up. No settings that is hard to understand how to use it correctly. And there is implemeted a crypto feature, again, simple to set up.

Cons:

It kills CPU. If you don't have i5 or even i7 CPU it will keep CPU on 100% even if you turn off logging and encrypting. And then it works very slow.

Reasons for choosing MSP360 Connect

Only option that is better then competition is a price. It is a app that is free for business use and i use it when we need to have more simultaneous remote sessions than Teamviewer license quantity.

Doug S.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

excellent product at maturity in the backup to cloud space

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudBerry has always offered a thorough feature set in the backup space and we one of the first to offer backup to cloud across various environments and continues to be on the leading edge.

Cons:

Their Linux product for a non-desktop Linux install took some time to reach maturity.

Karel R.

Verified reviewer

Construction

2-10 employees

Used other for less than 12 months

Review source

Reviewed October 2018

Secure and Regularly Updated Freeware with Great Functionality

This software is very useful for someone who only needs to use this software sparingly. I have used it to connect to my work computer after hours to check up on its file upload progress. I have also used the software for connecting to a computer that had the software I needed to carry out my presentation. If Cloudberry plans to monetize on this product via monthly/annual subscriptions, I would be willing to pay for this product as long as it is significantly cheaper than TeamViewer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Freeware - Regularly updated - You can exchange files between computers - Super secure with optional enforcement of encryption keys - You can switch views of monitors - Logging files can be very important for auditing

Cons:

I don't think this software is well suited for large customer support teams. A product like TeamViewer, which to me costs a lot of money, seems to be more robust and with more features. Cloudberry Remote Assistant works very well for personal use and for small businesses.

Edymar D.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed July 2018

It allowed me to receive remote support on my server

Despite being in its BETA phase, I was able to use it to receive remote support on my server for a long period of time without losing connection, its cost of 0 dollars saved me expenses for my small business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to install, and I liked it very much that a third party can only connect if I allow the accuse and that the encryption key is quite secure. Supports the following operating systems: Windows Server 2003/2008/2012/2016 , Windows Server 2008/2012 R2 and Windows 7/8/10

Cons:

for now it is in BETA mode and we do not know what its price will be, and if it will remain free for all operating systems, and although if it worked for me on a Windows server, it did not work on Windows 7 Enterprise 64Bits even though I tried to add it to the DEP data execution prevention list, but I think it is due to some error by the beta phase