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NinjaOne vs Spiceworks Cloud Help Desk: Which is best for you?
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Features
- NinjaOne is a great tool that I use daily in IT in order to screen monitor, deploy software updates and the latest patches to wallboards within the business, as well as giving me the ability to remote reboot the wallboards in the event they aren't working / need a restart for update purposes.
- The thing I like the least about NinjaOne is the limited reporting customisation within NinjaOne, and there is quite a steep learning curve to fully understand the user interface as it is quite complex.
- I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs.
- The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email.
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