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NinjaOne vs SysAid

Updated January 19, 2026

NinjaOne vs SysAid: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
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Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Device Management
5.0
IT Asset Management
4.87
Automated Routing
4.86
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Inventory Management
4.78
Ticket Management
4.76
Customizable Fields
4.75
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Integrations
Passportal
Passportal
ConnectWise PSA
ConnectWise PSA
SherpaDesk
SherpaDesk
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Google Workspace
Google Workspace
TeamViewer
TeamViewer
Trello
Trello
See All
Pros / Cons
  • What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
  • The mobile app works, but it’s definitely not as full-featured as the desktop version.
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  • SysAid tracks client assets in-depth, it has project management, live chat, and version control, and the security features are reassuring.
  • This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it.
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Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.5/ 5
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2026
Advisor
  Recommendations
N/A
8 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad