GatherUp 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GatherUp

4.6

(41)

Pricing

Starting at $10.00 per month

About GatherUp

GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses.

Listen: Gather customer feedback from first party to third party reviews to NPS scores and surveys

Email requests
SMS requests
TextBack
Web-to-Text Widget
Monitor reviews on the most important sites
Monitor Google Business Profile Q&A

Understand: Analyze customer feedback for actionable insights

Tag customers by theme or topic
Auto-tagging reviews
Performance reporting
Smart Insights
Filter reports by tag or keyword
Feedback and review notifications

Engage: Leverage insights to attract, engage, and retain customers

AI-assisted review responses
SMS Marketing
Two-Way SMS Conversations
Display reviews on website using widgets
Location or tag-specific review widget
Social sharing

GatherUp Screenshots

GatherUp Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Single location

$99.00

flat rate, per month

Plan includes:

Automated review requests
Email and/or SMS review requests
QR codes and custom feedback links
Review notifications
AI-powered review responses
Performance reporting
AI-driven insights
Competitor Analysis Report
Tagging feedback into topics or themes
Review widgets to display reviews on a website

Multi-location

$25.00

per month

Plan includes:

Automated review requests
Email and/or SMS review requests
Review notifications
AI-powered review responses
Performance reporting
Review widgets to display reviews on a website
Social media sharing of reviews
QR codes and custom feedback links
Integrations, API and webhooks
Tagging feedback into topics or themes

Agency

$25.00

Plan includes:

White Label Dashboards
White Label Domains and links
White label review widgets
Automated review requests
Email and/or SMS review requests
QR codes and custom feedback links
Integrations, API and webhooks
AI-powered review responses
Review notifications
Client level reporting

Webchat

$10.00

flat rate, per month

Plan includes:

2-way SMS
Webchat

SMS Marketing

$10.00

flat rate, per month

Plan includes:

SMS marketing
Scheduling
Contact uploads or use pre-built lists
Emojis and MMS available
Double opt-in flow to always remain compliant
Automatic opt-in leveraging 1st-party review ratings
Link shortener and click tracking

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GatherUp Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of GatherUp
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Campaign Management
Chat/Messaging
Commenting/Notes
Communication Management
Complaint Monitoring
CRM
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Data Visualization
Email Reminders
Engagement Tracking
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Location
Negative Feedback Management
NPS Survey Structure
Performance Metrics
Ratings/Reviews
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Badge Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Scoring
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Promotion
Social Sharing
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

GatherUp Integrations

Lunchbox

Lightspeed

Constant Contact

DrChrono

Mailchimp

Toast POS

See all 15 integrations

GatherUp User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.4

Functionality

4.5

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2019

Easier to generate 1st & 3rd party reviews

Ratings Breakdown

Ease of use

Functionality

Pros:

This platform allows for a high level of customization, which puts us in control of our asks, follow ups, and responses. We’re able to generate reviews more efficiently now, and we even have the opportunity to generate 1st party reviews while asking for 3rd party reviews.

Cons:

The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design. That can make things feel a little cluttered, but once you get familiar with the platform it’s smooth sailing.

Lindsey M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Excellent software and a great value

We have a better pulse on our customer satisfaction and have increased our online reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project.

Cons:

Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval.

Vendor Response

Hi Lindsey, Thanks for the review. I'm glad you're able to use the product to its potential. Sorry you're not seeing the reporting features you'd like. I messaged you separately with some ideas on how to do what you're asking.

Replied July 2023

Erika H.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2024

Price has gone up; customer support quality has gone down

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use; negative review management; automation

Cons:

Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.

Brian K.

Verified reviewer

Internet

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2023

Traject Review of GatherUp

I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data business owners are able to obtain on their performance as a business.

Cons:

No contractual agreement for white label partnerships

Vendor Response

Thanks for the review, Brian. We're glad you are seeing it generate those reviews for your clients.

Replied July 2023

David W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2023

Powerful and solid

Automating the review gathering process for our clients and optimizing the flow. Love the agency dashboard and the weekly e-mail summaries gives us a good pulse on our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.

Cons:

A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great.

Reasons for choosing GatherUp

We "inherited" this tool from another agency and decided to continue with it.

Vendor Response

Thanks for the review, David. We're glad you have stuck with us even though you inherited us from another agency. We appreciate your feedback on the UI and a few of the features you mentioned.

Replied July 2023

Melody B.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2023

A great way to manage customer feedback.

The biggest thing is that it has consolidated reviews and feedback from numerous platforms, meaning that visitors to our website can see all reviews in one place.

Ratings Breakdown

Ease of use

Functionality

Pros:

GatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects.

Cons:

The one question we have that we haven't dug into is how Google indexs GatherUp on our site.

Reasons for choosing GatherUp

Ease of you and integration with our website.

Vendor Response

Thanks for the review Melody. We're so happy you find it easy and simple to use. Displaying reviews on your website is so important to build social proof for prospects!

Replied July 2023

Kenneth C.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

We use Gatherup Daily

Monitoring customer experience is our main use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Dashboard is great and we use the email notifications daily

Cons:

I would like to see yelp added to the reviews

Reasons for choosing GatherUp

We come from a company you aquired

Vendor Response

Thanks for the review Kenneth! We're glad you enjoy our dashboard and email notifications. I understand the request regarding Yelp. Unfortunately due to Yelp's TOS there are limitations to what we can do with Yelp reviews.

Replied July 2023

Katie C.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Exceptional

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GatherUp is so simple to use, and monitor reviews and customer feedback. If allows the customer to directly contact us if they have any frustrations rather than just go straight into leaving a review.

Cons:

Honestly, there was not anything that I feel we as a company did not like.

Vendor Response

Hi Katie, Thanks for the wonderful review! We're glad you find it simple to use.

Replied July 2023

Jessica M.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Great program!

We've used GatherUp for nearly 4 years and have seen our review grow substantially!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites.

Cons:

Nothing, great service, love using it!

Vendor Response

Thanks for the review, Jessica! We're glad you're seeing growth in your online reviews.

Replied July 2023

Verified

Reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Easily Aggregate Reviews Across All Platforms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolute easiest way to aggregate and solicit reviews from customers. Using this tool helps give potential customers the best idea of how your business operates. It's easy to ask for reviews, easy to respond and fix issues, and easy to incorporate reviews to your site to help increase your trustworthiness with customers and search engines.

Cons:

No 1:1 demos. Have to join a standard webinar to see features and functions. Very general.

Showing 1 - 10 of 41 Reviews

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