rater8 vs Trustpilot: Which is best for you?

I really like that they do a biannual check in just to make sure we are utilizing the Rater8 services we pay for to the best of our ability so we continue to like the product and receive great results.

Response time to answer reviews is limited to 30 days. If you can't respond within that timeframe then you won't be able to do so from rater8.

Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time.

It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation.