FieldStack 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

FieldStack

4.2

(46)

Pricing

Pricing available upon request

About FieldStack

FieldStack is a cloud-based retail management solution that helps midsize to large retailers streamline processes related to point-of-sale, eCommerce, inventory management, customer loyalty programs and more on a centralized platform. It helps users create customizable eCommerce websites with Buy Online, Pick-Up in Store (BOPIS) to improve sales.

FieldStack allows enterprises to retrieve product information from the database using search functionality, manage credit card transactions and handle back-office operations. It lets users send newsletters to clients via email, create loyalty programs, manage promotions and enhance customer engagement through gamification capabilities. Additionally, supervisors can gain visibility into retail operations and visualize data on an administrative dashboard.

FieldStack helps supervisors export reports in Microsoft Excel format and configure role-based access across employees to prevent unauthorized data exploitation. Pricing is available on request and support is extended via phone, documentation and other online measures.

FieldStack Screenshots

FieldStack Pricing and Plans

Starting price: $1.00

Free Trial

Free Version

Basic

$1.00

No plan information available

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FieldStack Features

Popular features found in Retail Management Systems
Accounting Integration
CRM
eCommerce Management
Employee Management
Loyalty Program
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Retail Inventory Management
Returns Management
More features of FieldStack
Accounting
Barcode Recognition
Barcode/Ticket Scanning
Catalog Management
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Data Import/Export
Data Synchronization
Discount Management
EDI
Electronic Payments
Email Marketing
Forecasting
For Retail
Gamification
Gift Card Management
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Item Management
Mail Order
Multi-Channel Marketing
Offline Access
Order Fulfillment
Payment Processing
Point of Sale (POS)
Price/Margin Management
Pricing Management
Product Catalog
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Receipt Management
Reporting & Statistics
Retail Management
Returns Tracking
Rewards Management
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Shipping Management
Shopping Cart
Stock Management
Supplier Management
Third-Party Integrations
Touch Screen
Transaction History
Warehouse Management
Website Management

FieldStack User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

30%

24%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.3

Functionality

3.9

Have you used FieldStack and would like to share your experience with others?

Verified

Reviewer

Entertainment

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Fieldstack review

Positive

Ratings Breakdown

Ease of use

Functionality

Pros:

Easily search, and transact customer queries. This POS is a good piece of software for retail environments.

Cons:

Could not search products by all the fields I would have liked.

Jacquelin B.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Reviewed January 2022

FieldStack Transforms Business at The Natural Dog

Overall, our experience with FieldStack has been excellent. In many ways, we have been able to improve our business practices. We have resources to compete with major competitors now which could not be achieved with our previous POS system or any other POS systems we had considered prior to implementation. I am excited to find how much more successful we can become using FieldStack.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was most impressed with FieldStack's expertise in development and willingness to meet our needs and desires of the system unique to our company. I assisted with the implementation of various systems, and I can honestly say I've never had the pleasure of working with a team like this. They go above and beyond in every way.

Cons:

One feature that could be improved is customer notifications of e-commerce order fulfillment. We previously used Shopify which could be accessed via smart phone. Orders were able to be marked as delivered right after the order had been dropped off. The notification in FieldStack is delayed, as the employee delivering the item has to return to the store before scanning the order as delivered. Another option could be to contact the store to ask someone to mark the orders as fulfilled at the time, however it is an extra step that may not be the most efficient solution.

Reasons for choosing FieldStack

FieldStack seemed to offer more value than our other options although more expensive. You get what you pay for.

Reasons for switching to FieldStack

RMS was at its end of life.

Vendor Response

Jacquelin, thanks so much for your kind words. We are happy to know that your experience has been so positive. It means the world to us to hear that our team has stood out in such positive ways. We also love that FieldStack has helped you gain the resources to compete against major retailers in ways that other POS systems could not. We share your excitement about the success you will have using FieldStack. Lastly, thanks for your thoughts regarding fulfillment updates; we appreciate your product input.

Replied March 2022

Michael S.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Quickly processes payments but needs to be more user friendly

I'm able to utilize easily but our cashiers are struggling, so the store is struggling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Processes payments quickly. 2) Can look up products quickly (usually). 3) Scanner work well. 4) Great daily sales reports.

Cons:

1) The layaway process is too convoluted and not very user friendly. Causes our cashiers the most stress. 2) Needs more analytics at the store level (theft levels, negative on hands, average customer purchases, half hour sales analysis, average quantity of purchases).

Vendor Response

Michael, we're glad to hear about the features you enjoy from the platform. We've passed your notes along to our product team. Thank you for your honest feedback!

Replied April 2023

Jade R.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Special Orders in FieldStack

Simply said, the work we are doing has been cut in half. The time it takes us to complete tasks has been cut in half. We are still working out the bugs and figuring out a good system for special orders with FieldStack, but in general the work load has been lifted.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looking items up in the system is very easy. I love the export to excel feature. This makes creating our many spreadsheets a breeze. I also really like the marketplace, send and receive modes. THis makes seeing the movement of items and item history very easy. I also like the special order clean up function. I think some of the stores are still trying to figure this feature out and we could use more training with this.

Cons:

We are still trying to figure out how to get all of our special orders on fieldstack. I would like to see the items on a pick batch linked to a specific special order, this way the stores could see the comments on the order. We have multiple sizes/ colors under 1 upc for many of our close out items. Currently we have to run a spreadsheet as well as utilizing FieldStack for special orders. This complicates things a lot.

Vendor Response

Jade, we appreciate your review. We're thrilled to hear that your workload has been cut in half! We're always looking for ways to make our customers' lives easier and eliminate the need for unnecessary manual tasks. Because we're constantly making improvements, we've shared your feedback with our product team. Thanks again!

Replied April 2023

Desiree B.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Store Manager review

I have had great success with FS. I do think that with certain things, like layaways, you have to pay close attention to what you are doing and I feel that is where some other people have a problem with the system, but I enjoy it and have had very little "issues" with it on a whole. There is great communication with the office and they are able to get us answers relatively quickly when needed. I think if questions continued to be asked and tweaks are made and processes are followed correctly and the same as others then it will be a great system for us.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like FS very much. I think the potential is amazing. To me, it is easy and informative. I love that we can track orders for our customers and the new retail gun helps tremendously with inventory. Special orders are easy to follow.

Cons:

The itemization is a catch 22 for me. It works very well with special orders to get the product here for our customers. However, it is hard to cancel each item when we needs to. There is not quick way to do it. For layaways, especially large layaways, when they are cancelled it is time consuming to cancel each specific item. The receipts printed for layaways need to have customer information and balance due on it, this has been the one complaint from customers. with special orders, it would be helpful to have the system not count what we already have in stores, if inventory says we have it and it prints a ticket, we still get the item from another store as well and this creates confusion. It the system ignored the count in the store the item is supposed to go to, this issue could be eliminated.

Vendor Response

Desiree, we appreciate you sharing your experience. It's great to see that you're enjoying the platform and you're happy with the communication between our teams. As you've already seen, we take feedback seriously and are always looking for ways to improve FieldStack. We've already passed your notes on to our product department. Thanks again for the input!

Replied April 2023

Melissa D.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

FieldStack as a daily user

I am not impressed. I would think a POS system would be able to be adjusted to compliment the store using it. Not every store operates the same, so I cannot imagine their POS should be the same. I am thankfully young/tech savvy enough that I am now used to it, but older employees will always be in Retail stores.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do like that we are able to search products a lot easier than other systems in the past.

Cons:

I am an assistant manager at one of the companies larger stores. We have many employees that are elderly. This system has been a struggle for them since day one. Everything is too small so touch screen turns into a nightmare. There are too many steps for simple transactions. Features that we have in this store that set us apart, seem to have been rushed, or not considered when making our POS, almost like it was not made for our store at all. Layaways are a good example of that.

Vendor Response

Melissa, thank you for taking the time to share your experience. We're glad to hear that product searches have been easier for you. We take all feedback seriously and are constantly looking for ways to improve the platform. Your input is appreciated and we have already shared your notes with our product team. Thanks again!

Replied April 2023

Justin W.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

New System

All in all. I like FS. Just minus the above statement.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like how quick the system is. I like the way it's laid out on the screen.

Cons:

The TWO major faults I have with FS are:1- The way layaways are done. It is very confusing to explain to customers how it shows on there slip and it also is very difficult for some of our staff members when trying to remember how to process this. **if you could add a total balance due on the slip so the customer can see how much more they owe, that would help- and for our employee side of things, You could try to tweak how you have it set up in the system so instead of our employees clicking on every SINGLE item to apply a layaway payment you can just click on the customers name, all the items within that ONE layaway can be filed (Some customers have more than 1 layaway.. why?? I don't know). haha But make layaway payments and processing MUCH easier. 2-The way we have to delete Special orders and layaways if the customer changes their mind is awful. We have to click on every item within their special order/ layaway and then hit the button "COMPLETE" then say "YES". Now, if it's only 1 or 2 items that's okay.. But, we have some customers that have 20 items or more. This is very time consuming. Can we just click on the customers name- click the layaway we want cancelled and cancel it and it'll just apply the amount paid on the layaway to the screen for a type of refund? Special orders the same thing.. Even tho they don't apply any payments to special orders can we have a different tab to say S/O and be able to cancel them too the easier way.

Vendor Response

Justin, thank you for taking the time to share your review. It's great to hear that you're enjoying the platform overall. We hear your concerns about how layaways and special orders are currently processed. This is something we're discussing with our product team and your input is very helpful. Thanks again!

Replied April 2023

Mick P.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Reviewed January 2022

Longtime Fieldstack User from Clerk all the way to Admin

Overall I have had a great experience with FieldStack as a user at many different levels, and would recommend it to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been a user of Fieldstack for many years now, and before that I used a number of other platforms that really didn't measure up. Fieldstack has an impressive amount of functionality without being overwhelming. It empowers retail associates to give great customer service by not obfuscating key retail functions behind security walls; while still keeping sensitive data and features restricted. Speaking as someone who knows what its like to stare down a huge line on a busy Saturday in December, sometimes you want things to just *work*. And Fieldstack WORKS! The more I've used Fieldstack as an advanced user the more I've been impressed with it's back end and higher functions as well. There is a very cool set of dashboard that help lay out inventory and sales trends. And when you're dealing with a database with 10s of millions of products in it you need quick ways to get right to your most relevant items.

Cons:

At the system admin level the simplicity that is enjoyed by lower clearance users gives way to an almost overwhelming amount of features. It can take a little bit to get your bearings, but once you do it's totally worth it.

Vendor Response

Mick, thank you for your review. We are glad to hear of your positive experience and appreciate your recommendation! It's nice to know that FieldStack has stood out amongst the other systems you've used. We appreciate hearing how FieldStack empowers your associates in ways that result in excellent customer service. Thanks also for highlighting the essential back-end functions and robust reporting capabilities.

Replied January 2022

Jonathan B.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Reviewed January 2022

Powerful software rivaled only by their incredible customer service

Other than how lean and streamlined the software is, the thing that stands out the most about FieldStack is the knowledgeable and helpful team of people in Portland, Maine that have consistently worked alongside us to not only make the transition smooth, but to customize as many aspects as possible to the way we do business in an effort to make The Natural Dog successful in our mission. We know a little about customer service and the level of service and attention we receive from FieldStack is top-notch. When we have questions or concerns we can rest easy knowing that they are working hard to find answers and resolutions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Partnering with FieldStack has made a tremendous, positive impact on our business. Within days of going live, we could see increased efficiency in multiple areas. Streamlined inventory management, AI-assisted ordering, an integrated webstore, and robust reporting are just a handful of the improvements over our previous systems that have saved us countless hours already. Our staff at the POS level quickly and easily picked up on how FieldStack works and hit the ground running on day one. The confidence we have now from this omnichannel system is the foundation we need to continue growing our business.

Cons:

Most of the issues that I've ran across while using FieldStack have been resolved as I've learned more about the system and how it's designed to function. I feel the search capabilities could be improved, but there are ways as a user that you can build out your catalog that can somewhat help with this. During implementation, the team at FieldStack was always quick and willing to assist, but there is a lot to learn if you're not familiar with a system like this. There is a helpful knowledge base connected to their ticketing system, but perhaps a more focused training effort could be beneficial.

Vendor Response

Thank you, Jonathan. We appreciate hearing about all the impact we've had together in such a short time. It's exciting to know about the areas where you've already seen savings and the confidence you have around your growth.

Replied March 2022

Jennifer N.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

Jen Review store L

In general, I feel it is an improvement on the retail end over the last system we used. It is fast and efficient; user friendly to those who possess basic computer skills (some of our older cashiers struggle as they don't understand copy/paste etc); I like all the potential it seems to have, but I do feel at times like we are "Beta Testers" as our processes are constantly changing (for the better), though I do generally enjoy the program and what it has to offer as a great customer service tool.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The system is fast and relatively simple to use. There is a lot of information within the system that is easy to find. For instance, finding someone's receipt from 4 months ago with vague information is easy. I feel it provides a good service to our customers since it is fast. The special orders that can be done through Fieldstack get to our customers very fast.

Cons:

The special order and layaway functions are currently not ideal for our store. Layaways are fundamentally different than special orders in our store and need to be treated as such. There needs to be a dedicated layaway feature, not just "hold all." I still feel there is room for improvement on searching for items by description. The special orders are still problematic for our store as not all product can be ordered through the program at this time.

Reasons for switching to FieldStack

The previous product was slow and clunky; crashed too often and was limited with poor customer service.

Vendor Response

Jennifer, thank you for taking the time to share a detailed review. We're glad to hear that FieldStack has been so helpful with customer service. Your input on both the features you enjoy and the ones you feel could use improvement is very helpful. We've shared your notes with our product team. Thanks again!

Replied April 2023

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