MyPOS Connect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MyPOS Connect

4.5

(41)

Pricing

Starting at $99.95 per month

About MyPOS Connect

Designed for independent and enterprise retailers, MyPOS Connect is a SOC2 compliant, cloud-hybrid POS solution that allows businesses to create a POS experience for any retail business function and optimize customer engagement, sales processing, purchasing, and inventory management operations for multiple stores. MyPOS Connect' POS app is able to operate with and without an internet connection, so businesses can run operations without any downtime. Features include a customizable POS UI, customer engagement tools, omnichannel sales support, purchasing tools, multi-store inventory management, and in-depth reporting and data analytics.

MyPOS Connect allows businesses to customize every aspect of the POS interface with custom menu boards, modifier and display buttons, different color themes, 300+ parameter settings, and plenty more. For customer engagement, MyPOS Connect provides unlimited customer records with multiple addresses and sales histories, custom reward programs, special pricing rules for customers, and customer invoice processing. Whether by phone, online, or in-store, sales reps can fulfill order requests across different channels and factor these sales into tax accoun...

MyPOS Connect Screenshots

MyPOS Connect Pricing and Plans

Starting price: $99.95 per month

Free Trial

Free Version

Single-User

$99.95

per month

No plan information available

Multi-User, Single-Store Pricing

$99.95

per user, per month

No plan information available

Multi-Store Pricing (2 to 100 locations)

$99.95

per user, per month

No plan information available

Multi-Store Pricing (100+ locations)

$99.95

per user, per month

No plan information available

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MyPOS Connect Features

Popular features found in Retail POS System
Barcode/Ticket Scanning
Gift Card Management
Inventory Management
Pricing Management
Returns Tracking
Sales Reports
Touch Screen
More features of MyPOS Connect
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Barcode Recognition
Billing & Invoicing
Cash Management
Commission Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Data Import/Export
Data Synchronization
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Email Marketing
For Retail
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Layaway Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Currency
Multi-Location
Offline Access
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Price/Margin Management
Product Catalog
Promotions Management
Purchase Order Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Receipt Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Sales Order Management
Sales Tax Management
Sales Trend Analysis
Shipping Management
Stock Management
Third-Party Integrations
Transaction History
Warehouse Management

MyPOS Connect Integrations

Constant Contact

Klaviyo

Shopify

Sage 50 Accounting

Brevo

Sage 100

MyPOS Connect User Reviews

Overall Rating

4.5

Ratings Breakdown

66%

27%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.9

Functionality

4.2

John B.

Verified reviewer

Wholesale

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

MyPOS - An excellent choice for POS system

MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements.

Cons:

Coming from MS RMS system, one thing I'm missing is the ability to secure any field/data on the screen and only select user(s) can see them. e.g. Landed cost. But this really depend on your business requirements/needs.

Reasons for choosing MyPOS Connect

We work with TriCity for a very long time and their support is second to none. Even we decided to not use their payment gateway partner, they still supported us all the way.

Reasons for switching to MyPOS Connect

We went from MS Dynamics RMS (forces me to choose MS Dynamics 365 on the previous question) to MyPOS. Lack of support, functionality after EOL announcement.

Vendor Response

Hi John, thank-you for your review and your kind words. We all appreciate your loyalty and enjoy working with you and your team. I agree that MyPOS Connect's user security functionality is not as granular as RMS was. However, for the specific example of product cost (landed cost, supplier cost, etc.), there is a security setting that enables you to hide all costs for specific users. Please contact our Support team and they can show you how to set this up.

Replied March 2024

Amber T.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

myPOS Connect

We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.

Cons:

Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).

Reasons for choosing MyPOS Connect

TriCity Retail has been very good to work with. We have been their client 2010. When we needed a new system, they recommended myPOS. They gave us a good demonstration of the product, and we trusted their recommendation. They have given us excellent training, and have been consistently available for helpful advice and customization through out the process. Their human helpdesk is extremely user friendly.

Reasons for switching to MyPOS Connect

Dynamics RMS is at the end of its life. We needed to find a new system, as the newer Microsoft replacement program was not within our budget.

Vendor Response

Hi Amber, Thank you for your review and especially for the kind words about our support. I agree with you about the inconvenience of not being able to have two instances of the program running on the same workstation; it means that you must exit out of the POS module to perform back office functions (and vice versa). It's partly a result of how the software is licensed. We will definitely bring this discussion to the developers of MyPOS Connect and see if there is a way to rectify this in a future release.

Replied July 2020

Mark S.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

MyPOS Review

Previously 5

Service is fantastic. The support team is helpful, knowledgeable, and flexible. If you send thinks to the "Wishlist" they may end up in the regular program.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Functionality

Previously 5

Pros:

It is cost effective for start up businesses

Cons:

Integration with accounting software is not as detailed as we would like

Philippe-Antoine D.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

MyPOS Feedback

We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.

Cons:

The interface isn't the most pretty out there.

Reasons for choosing MyPOS Connect

MyPOS was much quicker than the other system. With the volume of transactions that we do everyday the speed of the system was the deciding factor.

Reasons for switching to MyPOS Connect

The technology of RMS was old and they were doing a big upgrade of their system. The new generation didn't seem to be user friendly. We were anxious that we were not going to be able to run the backend without specialized ressources.

Vendor Response

Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to wishlist@tricityretail.com.

Replied July 2020

CHANNING S.

Verified reviewer

Farming

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

MyPOS Connect review

Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.

Cons:

There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.

Reasons for choosing MyPOS Connect

Attentive, local support.

Reasons for switching to MyPOS Connect

Initially, pricing, looking for local service.

Vendor Response

Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly.

Replied July 2020

Johnathan R.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Simple and easy to use!

MyPos helped streamline purcahsing and inventory management. At the same time, the back office gave the administration a lot of access what we needed to log into a store's computer to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless.

Cons:

The program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks.

Reasons for choosing MyPOS Connect

The 3rd party reseller in our area was already dealing with some of our group and they offer great support.

Reasons for switching to MyPOS Connect

The system was outdated and support was expiring

Vendor Response

Hi John, Thank you very much for your review. I'm concerned about your comment about speed when accessing your customer database. I know that you have over 400,000 customer records, these are all locally stored on each POS station, so the speed of the internet doesn't come into play here. What does affect the speed is the processing power and amount of RAM memory your POS stations have. The bigger the database, the more power you need. Please feel free to contact me to discuss your options for more powerful workstations.

Replied July 2020

Linda L.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great Software

Great experience, still working on understanding how to grow our use and make it more effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support for the software, set up and make changes are easy, clear fields and how to's.

Cons:

Not enough fields for our current requirements.

Reasons for choosing MyPOS Connect

Based on SQL, able to integrate with other similar applications. Cost effective.

Vendor Response

Hi Linda, thank you for your review; your comments are greatly appreciated. I am concerned to see your scores for "Feature/Functionality" and "Value for Money". We built the membership functionality based on your specifications. So if your requirements have changed, let's look at that. I would also like to know more about why you feel that MyPOS Connect is not excellent value for the price. We believe that our solution offers enterprise-level functionality at a price-point that anyone can afford. If you don't agree, I would love to talk to you about that.

Replied July 2020

Erin D.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Change is difficult, but with help it's possible!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions.

Cons:

Things can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have.

Reasons for choosing MyPOS Connect

MyPOS was able to carry over our multiple years of customer history, product data, and sales information which was critical information for us.

Reasons for switching to MyPOS Connect

RMS became out of date and no longer updated.

Vendor Response

Hi Erin, Thanks for your review; it's very much appreciated. If you have a few minutes one day, I'd love to chat with you to learn what you think MyPOS Connect would need to get 5 stars from you. Please feel free to contact me anytime.

Replied May 2021

Alex W.

Verified reviewer

Tobacco

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

My POS Connect

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.

Cons:

The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.

Reasons for switching to MyPOS Connect

Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.

Vendor Response

Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.

Replied August 2020

Carol H.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

MyPOS for Museums

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyPOS was relatively simple to implement and functions for all our needs: daily admissions, annual passes, retail sales. Despite there being a huge list of reports to choose from, there were a few reports that we required not listed. The team at Tricity had no problem customizing the reporting to suit our needs. The till functions are pretty intuitive and it has been very easy to train our team.

Cons:

The process to enter new product and print tickets can be a bit slow (we don't always have a PO) and it would be helpful if we could batch print barcode labels for a delivery. Shopify integration wasn't as intuitive as other products that I've worked with (ie. Lightspeed), but the customer service team was a huge help in getting things running smoothly.

Vendor Response

Hi Carol, thanks so much for your review. I just thought I'd make a recommendation on a couple of the points you discussed. MyPOS Connect does let you batch print barcode labels for a delivery. You just need to go into your Purchase Order and click on the Print Labels tab. From there you can print labels for all the products on that PO. There is also an optional plug-in available, called the Label Wizard, that gives you even more flexibility for when and how you print barcode labels. Regarding the process to enter new products, I highly recommend that you contact our Support team on that; they can show you a number of ways to make this job easier and quicker.

Replied March 2024

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