RepairDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RepairDesk

4.7

(244)

Pricing

Starting at $99.00 per month

About RepairDesk

RepairDesk is a modern repair shop management software perfectly suited for automating operations in single-store, multi-store, franchise and mail-in repair depot businesses.

The software is highly customizable to each particular business' workflow and is designed to serve many industry verticals including cell phone repairs, computer repairs, drone repairs, electronic repairs, watch & jewelry repairs, shoe repairs and a whole lot more.

Using RepairDesk allows repair store owners to create product/service listings and align different repair modules as they see fit. This gives RepairDesk a truly versatile approach to running your repair business just the way you want it.

RepairDesk offers 40+ powerful integrations and modules with popular services such as QuickBooks, Xero, Square, Zapier, and a whole host of others. Available in 30+ languages, it is trusted by more than 2,700 businesses worldwide.

Supplementing the experience is a built-in payment processing service that lets customers perform business transactions at great rates with no extra configuration once you sign on for it.

Get started with RepairDesk today to seamlessly track repair jobs, manage inventory, order stock...

RepairDesk Screenshots

RepairDesk Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essential

$99.00

flat rate, per month

No plan information available

Growth

$149.00

flat rate, per month

No plan information available

Advanced

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

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RepairDesk Features

Popular features found in Computer Repair Shop
Barcode/Label Management
Document Management
Intake Management
Inventory Management
Point of Sale (POS)
Repair Tickets
More features of RepairDesk
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Backup and Recovery
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Invoicing
Bulk Send
Calendar Management
Cash Management
Catalog Management
Client Portal
Commission Management
Contact Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Invoices
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Estimating
For Retail
Gift Card Management
Historical Reporting
Hourly Billing
Inventory Replenishment
Inventory Tracking
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Item Management
Job Management
Label Printing
Loyalty Program
Marketing Automation
Mobile Alerts
Multi-Currency
Multi-Language
Multi-Location
Multi-Store
Online Invoicing
Order Management
Payment Processing
Price/Margin Management
Pricing Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Real-Time Data
Real-Time Reporting
Real-Time Updates
Receipt Management
Repair Tracking
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail Management
Returns Management
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Search/Filter
Status Tracking
Stock Management
Supplier Management
Tagging
Task Management
Tax Calculation
Third-Party Integrations
Time & Expense Tracking
Transaction History
Vendor Management
Warranty Tracking
Wholesaler Management

RepairDesk Integrations

QuickBooks Online

Mailchimp

WooCommerce

Stripe

Square Payments

Xero

See all 12 integrations

RepairDesk User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

12%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.8

Functionality

4.7

Oliver T.

Verified reviewer

Computer Hardware

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2021

Great customer service after poor service from competitor!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs.

Cons:

There's a lot to setup, but worth it!!!!

Reasons for choosing RepairDesk

Repair Desk offered a much better and faster service for onboarding

Dustin S.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Repairdesk is the gold standard for repair shops.

I am very satisfied with the repairdesk platform/service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it.

Cons:

I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality.

Reasons for choosing RepairDesk

I used this about 6 years ago when working for another shop. I mainly chose repairdesk because of the integration with mobilesentrix. The shop I worked for would spend alot of time managing their inventory in another system

Anthonie A.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Perfect in all way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Easy to use -A Lot of integration to help your business -The team is awesome and friendly -Cheapest on the market

Cons:

There's no real cons, they improve the sofware everyday with the help, idea and needs of users... Can't ask more than that.

Allan H.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Can't quit breaking their software

Exhausting. In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. Their account reps told me they would fix something, then turned right around and had their staff tell me they would not fix it. Evidently they just said they would to get me off the phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works pretty well when they leave it alone. Plenty of features, web based so I can get to it from anywhere.

Cons:

They can't quit breaking it. I spend hours of my time on support trying to fix what they broke instead of running my business. This happens repeatedly.

Aaron D.

Verified reviewer

Environmental Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Great Platform with Excellent Support and Customization

The help setting up and creating the platform bespoke to my needs was great! [sensitive content hidden] was there for me by email, phone and video calls when ever i needed!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend!

Cons:

The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare.

Reasons for choosing RepairDesk

best rating online and GPT matched it with my needs

Reasons for switching to RepairDesk

To be able to integrate automation emails, include inventory and allow to have a platform for the repair technicians in the field

Austin L.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2024

RepairDesk - an option you should absolutely consider

RepairDesk offers a solid solution to repair shops and other shops of a similar nature. I have an asian mini mart that is surviving in the same space and our checkouts occur in RepairDesk. Their Merchant Services are useful and reasonably priced. Their customer service is helpful and quick. You honestly can't go wrong with this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RepairDesk has been nothing but a godsend for my business. I have 10 years of experience with a "competitor" POS and can say that side-by-side RepairDesk the two are quite honestly incomparable. Their customer service is existent, and not just existent, they truly respond and resolve the issues and questions I've had. They are actively implementing new features and smoothing out the old and new of what is already a robust package. RepairDesk seems to place a lot of attention toward the customer's experience in my store. Automated texts, requests for review and feedback, customer facing displays, appointments and status update widgets for my website, etc: these are a few examples of RepairDesk's concern for my customers.

Cons:

Perhaps some of the bugs seem odd at times, but once again, compared to the POS I'm used to, I don't have much of anything negative to say about RepairDesk. Software has issues, and they are on the solutions very quickly.

Reasons for switching to RepairDesk

RQ is absolute garbage. 0 technical support. 0 updates on their "repair" module. Expensive and feature barren. Merchant Services were high and didn't even allow tap-to-pay. About the only thing RQ does well is some of it's reporting.

Cathy B.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

RepairDesk - Great Software for Organizing and Tracking Your Repairs

Fantastic! I have worked with [sensitive content hidden] and all have been extremely professional and great to work with. I have had several requests that they have accommodated, such as adding the custom fields that they helped me to create to my ticket labels, adding the ability to enter a long description in my quotations, and adding net 75 payment terms to my invoices. They have taken all of my requests into consideration and have gone above and beyond to meet them. They are also accommodating with my schedule and coordinating meeting times that work well. They are quick to respond to email communication too. An all around great team to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was in search of software that would help to keep our repairs organized from the time that they arrived to our facility until the time that we shipped them out. RepairDesk has provided this through the many useful features that the program offers. I like being able to create unique ticket numbers to identify and track my repairs in a way that makes sense and flows with our business. The ticket labels are easy to print and contain all of the pertinent information needed to identify the repair at a quick glance. I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. I like being able to add the parts that we use in the repair process to an inventory database so that we can easily track how many units we have on hand and know when we need to order more. Creating POs for the purchase of these parts is also a useful feature. I like being able to upload pre and post repair photos. The photos are easy to upload and are of very high quality and make for great documentation.

Cons:

I don't have anything that I'd like to highlight here. All of my concerns have been or are being addressed. I understand that each business is unique and has it own requests. RepairDesk has a great foundation and the team has been outstanding at accommodating my requests for features that are not yet present that would work well in our business.

Reasons for choosing RepairDesk

The site was not user friendly and there was no customer support. I signed up for the free trial, hit a few roadblocks and tried to call to ask questions. After several phone calls with no answer, it gave me a quick snapshot of what the experience was going to be like. Luckily, I found RepairDesk next and it has been a completely different experience. The customer support is phenomenal and any question that I have has been answered.

Robert M.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Very Happy User

Very Good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems.

Cons:

N/A.

Reasons for choosing RepairDesk

Feature set.............................

Reasons for switching to RepairDesk

For the features Repairdesk offered that QuickBooks was unable to.

alireza a.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Teknikporten

Overall, I had a great experience with onboarding—the process was smooth, thorough, and set us up for success right from the start. The support team has been outstanding as well; they’re always available, responsive, and ready to help whenever we have questions or need assistance. This level of customer care has made a real difference, and it’s clear that the RepairDesk team is dedicated to helping their clients succeed. Highly recommend for any repair business looking for a reliable and supportive partner!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RepairDesk truly stands out as a complete solution for our business! It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. The platform's comprehensive features make everything—from inventory management to customer tracking—remarkably smooth, saving us valuable time and effort. With RepairDesk, we feel empowered to focus more on growing our business while knowing our operations are in good hands. Highly recommended for anyone looking to streamline their repair business!

Cons:

While RepairDesk has been fantastic overall, one area for potential improvement is the check-in and ticket creation process. During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. That said, with good customer management skills, it’s usually manageable, and certainly not a dealbreaker. The platform’s many benefits far outweigh this minor inconvenience, and we’re confident that RepairDesk will continue to improve with future updates. Overall, we're very happy with it!

Reasons for choosing RepairDesk

RepairDesk was chosen over other alternatives because it offers richer inventory management features. Key advantages include: Real-time stock tracking and automated low-stock alerts to ensure timely replenishment. Barcode scanning for easier item check-ins, tracking, and sales processing. Multi-location management, allowing seamless inventory control across different store locations. Integrated parts ordering and supplier management, streamlining procurement directly through the platform. Comprehensive reporting tools to analyze stock levels, sales, and trends for better decision-making.

Jason B.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Hands down, best Phone Repair Store software on earth.

Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application.

Cons:

For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested.

Reasons for switching to RepairDesk

Repair Desk had more options and an 'all in one' solution.

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