Sapaad 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sapaad

4.4

(38)

Pricing

Starting at $39.99 per month

About Sapaad

Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back-office management, inventory management, delivery management, kitchen display system, and reporting within a suite.

Sapaad features multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens.

Sapaad offers inventory management, customer management, e-commerce/online ordering, and delivery call center as add-on modules. It also offers integration with leading accounting software, such as Xero and Tally, and food and delivery partners such as Deliveroo, Zomato, Foodpanda, GrabFood, Talabat, Lalamove, Quiqup, Lyve and more.

Sapaad features monthly and annual subscription pricing based on the number of locations. The solution also allows users to connect to unlimited devices.

Sapaad Screenshots

Sapaad Pricing and Plans

Starting price: $39.99 per month

Free Trial

Free Version

2-year plan

$39.99

usage based, per month

Plan includes:

Cloud POS
CRM Add-on
Data Privacy
Devices
Inventory Control
Kitchen Control
Menu Management
Offline Mode
Unlimited Users

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Sapaad Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Sapaad
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
API
Barcode/Ticket Scanning
Billing & Invoicing
Cost Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Delivery Estimate
Delivery Tracking
Discount Management
eCommerce Management
Employee Management
Food Delivery Dispatching
For Restaurants
Geolocation
Inventory Tracking
Kitchen/Menu Management
Live Tracking
Menu Builder
Online Payments
Ordering Automation
Order Management
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Point of Sale (POS) Integration
Pricing Management
Promotions Management
Purchase Order Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recipe Management
Reporting/Analytics
Reporting & Statistics
Restaurant POS
Routing
Sales Reports
Sales Trend Analysis
Split Checks
Stock Management
Third-Party Integrations
Waitstaff Management
Website Personalization

Sapaad Integrations

Xero

Google Pay

Zomato for Business

Sapaad User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

34%

Secondary Ratings

Ease of Use

4.5

Value for money

3.8

Customer support

4.6

Functionality

4.0

Baha S.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

very good and easy to use.

I use it for orders for check bill for setup the menu for anything about the Restaurant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm using Sapaad almost for two years, and i like anything about Sapaad easy to learn and not complicated for using.

Cons:

all is good and im very happy to using Sapaad.

Zoltan B.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for more than 2 years

Reviewed January 2025

A POS that delivers.

Sapaad is an excellent POS system that streamlines restaurant operations effortlessly. Its user-friendly interface makes managing orders, inventory, and sales a breeze. The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- User friendly interface - Delivery aggregator integration

Cons:

Difficulty to pull some customised reports, although with the new Vintage feature we can see improvements.

Mark M.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Not Worth the Low Cost!!!

I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite. However kindness does not take away from the fact that this entire software is a Beta version at best and not ready for actual implementation in a full service restaurant. I don't even think it would be good for QSR. I

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolutely nothing. The inventory program is possibly the only redeeming quality of this product, but it is mediocre at best

Cons:

Where do I begin! - Unable to enter tips on Walk-In Orders - Unable to merge tables - Unable to make a floor layout for your dining room - KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket - Servers have to log in using an email and password, no keycode for quick entry - If you would like to enter in discounts, server must either have full access to give discounts or they must log off and the manager must log in, in order to give discount - Tagging food items for proper reporting is a convoluted process - Inventory system is not designed to consider purchasing alcohol

Vendor Response

Hi Mark - We're sorry to hear that the product has not lived up to your expectations. We are continually iterating and working to improve our solutions. We would request you to contact our support team if you are still facing issues with the product.

Replied January 2022

Ivan G.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Reviewed January 2025

Recommended for a small and avarage size of bussineses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy setting - prompt activation - understandable interface.

Cons:

That's a wonderfull system which exist a years on the market, and it has potential!

thiru n.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Simple, Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

POS Integration with 3rd Party, Online Ordering system

Cons:

1. don't have Nondiscountable items, when we have to give discounts for the total bill. it also affects the promo items. 2. SMS OTP issues, customers not willing to do this process, the login process is simple. 3. CRM does not collect more data and is not useful for promotion. like, retarget the customers. 4. it does not have many options for discounts in online ordering.. like buy 1 get 1 free, the second item 50% off 5. it does not have any feedback forms or surveys. 6. Do not have any option to share the invoice via WhatsApp / email. the still traditional way of printing 7. Sappad online, header section ok.. footer section need to modify. like adding Sm links, address, contact numbers 8. Reports do not have control for date/time. for example. if we give access to see business report for cashier, to settle the payments daily. they can able to see the report for the whole year.. its not good for restaurant owner view. 9. Need training mode, to train people without affecting the regular data. 10. Very hard to draw area for delivery section. if we draw manually.. some areas missing. 11. do not have options to collect a delivery fee, ie. order below $50, will get a delivery fee of $5 and an order value above $50 will be free delivery like these options unbale to make it 12. Food delivery time must be calculated delivery time(based on the delivery area) + Preparation time. It simply calculates short and long-distance as same. also showing the same for pickup

Vendor Response

Thanks a lot for your review!

Replied May 2022

Chad G.

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Easy-to-use system. Top notch customer service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory. It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on. Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Cons:

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Vendor Response

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

Replied July 2019

Zakarya Z.

Restaurants

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2018

Best customer service over competition!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go. What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Cons:

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen. Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Vendor Response

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Replied July 2019

Nicola C.

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Easy access of monitoring sales and identifying trends

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Cons:

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Vendor Response

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

Replied July 2019

Verified

Reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Best for Delivery Management but has 2 critical gaps

Overall it is a positive experience and their support team is responsive. I hope they address the outstanding gaps. A but pricey compared to others in the market but has a unique value in delivery management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1)The system is easy to setup and configure. I did the full setup using their intuitive user interface and support email. 2) Menu management is easy. 3) My staff learnt how to use the system quickly on their own. 4) Gives clear visibility on customer delivery orders. 5) Handles food aggregators and referrals exceptionally well.

Cons:

1) No ability to take advance payment against delivery orders. (Critical for large orders or orders placed in the restaurant). Have to manage advance payment manually outside the system. 2) No ability to change date of future delivery orders. (Critical as customers tend to change the date often). Have to void the order and create a new one.

Reasons for choosing Sapaad

Delivery Management and CRM functionality. Intuitive User Interface.

Vendor Response

Thanks a lot for your feedback!

Replied January 2022

Abdul Hakim Q.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Accurate and user-friendly system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the accuracy and that all my business information is online and up-to-date. Sapaad provides detailed reports of my restaurant performance that have helped me in streamlining my operations and decision making. I can access my reports from anywhere as it is online. The system is very user-friendly. I am pleased with the current features in Sapaad since it has everything I need for my restaurant business.

Cons:

I found the pricing for registering a new branch a bit high.

Vendor Response

Hi Abdul, thanks for writing a review! Sapaad is great for business owners because of its powerful dashboard that gives users rich reports and insights to make informed business decisions. Plus, since it's cloud-based, it can be accessed anytime and anywhere!

Replied July 2019

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