Sapaad 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sapaad

4.4

(38)

Pricing

Starting at $39.99 per month

About Sapaad

Sapaad is a cloud-based point of sale (POS) and restaurant management system designed for food businesses, such as cafes, fast food and full-service, walk-in, dine-in, take-out and home delivery. It offers point-of-sale (POS), customer relationship management (CRM), back-office management, inventory management, delivery management, kitchen display system, and reporting within a suite.

Sapaad features multi-location management, which enables users to monitor business from a single screen and make changes to menus across locations. The product is compatible with touchscreens and standard click screens.

Sapaad offers inventory management, customer management, e-commerce/online ordering, and delivery call center as add-on modules. It also offers integration with leading accounting software, such as Xero and Tally, and food and delivery partners such as Deliveroo, Zomato, Foodpanda, GrabFood, Talabat, Lalamove, Quiqup, Lyve and more.

Sapaad features monthly and annual subscription pricing based on the number of locations. The solution also allows users to connect to unlimited devices.

Sapaad Screenshots

Sapaad Pricing and Plans

Starting price: $39.99 per month

Free Trial

Free Version

2-year plan

$39.99

usage based, per month

Plan includes:

Cloud POS
CRM Add-on
Data Privacy
Devices
Inventory Control
Kitchen Control
Menu Management
Offline Mode
Unlimited Users

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Sapaad Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Sapaad
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
API
Barcode/Ticket Scanning
Billing & Invoicing
Cost Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Delivery Estimate
Delivery Tracking
Discount Management
eCommerce Management
Employee Management
Food Delivery Dispatching
For Restaurants
Geolocation
Inventory Tracking
Kitchen/Menu Management
Live Tracking
Menu Builder
Online Payments
Ordering Automation
Order Management
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Point of Sale (POS) Integration
Pricing Management
Promotions Management
Purchase Order Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recipe Management
Reporting/Analytics
Reporting & Statistics
Restaurant POS
Routing
Sales Reports
Sales Trend Analysis
Split Checks
Stock Management
Third-Party Integrations
Waitstaff Management
Website Personalization

Sapaad Integrations

Xero

Google Pay

Zomato for Business

Sapaad User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

34%

Secondary Ratings

Ease of Use

4.5

Value for money

3.8

Customer support

4.6

Functionality

4.0

Siljo J.

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Excellent CRM and delivery tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CRM is extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with the customer a lot more effortless. Our customers seem to appreciate it as well. Sapaad has excellent cloud printing network that automatically detects the customer's location based on their information and prints the order at our nearest branch.

Cons:

There should be a field in the CRM to record customer complaints while the call center agent is taking orders. Also, recording the makani number helps delivery drivers with GPS tracking of the customer's location.

Vendor Response

Hi Siljo, thanks for leaving a review! We're glad to hear how our powerful CRM was able to help your restaurant. We developed that feature to make it easy for restaurants to offer customers a more personalized dining experience by keeping track of favorites, orders, inactive customers, and much more!

Replied July 2019

Suhayb B.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Brilliant POS!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One word: Brilliant! The system is fully integrated and very user-friendly.

Cons:

I would like to see more flexible reports. I would like the ability to activate the online ordering add-on module in my subscription only for a single outlet instead of all.

Vendor Response

Hi Suhayb, thank you for your review! We've built Sapaad to be a powerful tool for restaurants but have prioritized its ease of use. That's why we value our customer's feedback as it helps us in finding new ways to imrpove our user experience. We'll be rolling out a couple of cool new updates in the next few months that may not only address your feedback but also improve your restaurant operations. We will update our blog and also notify you when these updates go live.

Replied July 2019

Ahmed A.

Food & Beverages

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2016

Good and can get better!

I generally like the product, but we need to enhance few things in inventory: 1) no report that gives us purchases by item. 2) no report that gives us consolidated or combined inventory for all locations for a certain date.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack.

Cons:

One of the weakest POS systems: - Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups. - Can not add modifiers for combos!! - Combos options and forced questions are not as smart as other systems. - Does not allow us to define the forced question "Dine in" or "take away"

Vendor Response

Thank you for your feedback Ahmed!

Replied January 2022

marian c.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

amacing

i open other shop and the stuff support us very well

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

easy and the support is very professional

Cons:

everything that's why i use in all our restaurant

Vendor Response

Thanks a lot for your review!

Replied May 2022

Revathy J.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

One of the Best POS software available in the market right now

Overall experience was so far good with Sapaad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A simple and comprehensive software, at the same time extremely user-friendly. And of course, the support team deserves praise.

Cons:

I couldn't find any prominent drawbacks so far

Reasons for choosing Sapaad

It was very easy to set up and use by the Staff

Vendor Response

Thanks a lot for your review!

Replied May 2022

Shafeer A.

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Comprehensive and cost-effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations. They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

Cons:

We have feature requests that we have communicated to the support team in Sapaad.

Vendor Response

Hi Shafeer, thanks for writing a review! We're happy to hear you mention our support team! They work hard to resolve any customer issues as fast as possible. We have some great new delivery and online ordering features coming out in the next few months that we know you'll absolutely love for your restaurant! We'll be sure to update you once they launch.

Replied July 2019

Oofrish C.

11-50 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2016

Accessibility to real-time sales information, even remotely!

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations. Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff's individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hi Oofrish, thanks for leaving a review! We at Sapaad love hearing our customers rave about the Dashboard. We made sure to include every report a restaurant might need--from best selling items to top performing staff--to make informed business decisions. We're constantly looking for ways to improve our product so we hope that you continue to enjoy it.

Replied July 2019

Himanshu S.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Good Cloud system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inventory and Reports are really easy to usee

Cons:

Integration is not there

Vendor Response

Thanks a lot for your feedback Himanshu!

Replied January 2022

Khaja M.

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Always improving the features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and learn by anyone, no proper training is required to adapt to Sapaad in your business. That's the nature of the application. We can access all the reports required to analyze and forecast sales. Overall, it's pretty good. We are very happy with it.

Cons:

Sapaad is always improving with new features and updates. Recently they launched the online payment gateway for online ordering which is great. So we have no complaints. We raise feedback and feature requests when required but also give them the space to do a full feasibility study and evolve the software.

Vendor Response

Hi Khaja, thanks for leaving a review! We're glad to know how easily the software has adapted to your restaurant. We at Sapaad are always looking for ways to improve our software to develop a total business solution for our users. We have a couple of cool new features lined up for 2019 that we know our users will absolutely love!

Replied July 2019

Nicky R.

11-50 employees

Used unspecified for more than 2 years

Review source

Reviewed July 2016

Revolutionised our customer service

Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items. Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I'm home; one click on my tablet and the orders print directly at my restaurant. With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hi Nicky, thank you for writing a review! We're happy to hear about how much Sapaad has helped you with your business. We're constantly on the lookout for ways to improve Sapaad and our customer experience. We have some great new featueres lined up that will definitely boost your restaurant operations while still maintaining that ease-of-use that you're used to.

Replied July 2019

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