1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Experience Software

/

Broadly vs Real Time Feedback

Updated December 15, 2025

Broadly vs Real Time Feedback: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
See All
Feedback Management
4.89
Real-Time Reporting
4.89
Real-Time Notifications
4.87
See All
Integrations
Shopify
Shopify
QuickBooks Online Advanced
QuickBooks Online Advanced
Mailchimp
Mailchimp
See All
Google One
Google One
Medallia Experience Cloud
Medallia Experience Cloud
XM for Strategy & Research
XM for Strategy & Research
See All
Pros / Cons
  • Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
  • The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
Read more
  • Ease of use, instant feedback from customers allowing us to engage quickly
Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.7/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.5/ 5
Customer Support
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Functionality
4.7/ 5
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad