1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Experience Software

/

Broadly vs InAppStory

Updated February 2, 2026

Broadly vs InAppStory: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00

per month

$399.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
See All
Survey/Poll Management
5.0
Dashboard
5.0
Alerts/Notifications
5.0
See All
Integrations
Shopify
Shopify
QuickBooks Online Advanced
QuickBooks Online Advanced
Mailchimp
Mailchimp
See All
See All
Pros / Cons
  • Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
  • The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
Read more
  • Thanks to the InAppStory tool, we can promptly inform our clients about promising investment ideas, notify them of trading changes, promote new products and services, and involve them in more active use of our trading application.
  • This feature has made our app more appealing and user-friendly, providing an easy and intuitive way to connect with our customers.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Value for Money
4.6/ 5
Highest performing feature
in the comparison
5/ 5
Customer Support
4.7/ 5
Highest performing feature
in the comparison
5/ 5
Functionality
4.7/ 5
Highest performing feature
in the comparison
5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad