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Josh P.
Advisor, 7 years

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Updated January 14, 2026
Broadly vs InMoment: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$249.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Customer History
5.0
Real-time Consumer-facing Chat
4.94
SMS Messaging
4.82
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Real-Time Notifications
4.44
Surveys & Feedback
4.38
Real-Time Reporting
4.20
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Integrations
See All
See All
Pros / Cons
- Benefit of Broadley is ability to do invoicing and send for a review, as well as having the chat to send messages in real time.
- The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).
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- When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly
- InMoment is a steep learning curve and slow support which can make using using the tool frustrating at times.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5in the comparison
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad