Sitejabber 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sitejabber

4.5

(64)

Pricing

Starting at $200.00 per month

About Sitejabber

Sitejabber is an AI-driven reviews platform that allows brands to manage their reputation by collecting, monitoring, and sharing business and product reviews, resulting in expanded visibility, more buyers, and business growth.

Sitejabber offers features such as automatic review requests, marketing tools, and social media sharing to publicize positive feedback and build a trustworthy reputation for their brand. It also gives companies the ability to manage negative feedback.

Sitejabber enables businesses to showcase their reviews online in multiple ways. Review widgets can be displayed on website product pages, at checkout, in advertising campaigns, and more. Reviews can also be integrated into marketing content and social media campaigns to boost brand reputation.

Additionally, the high-traffic Sitejabber site hosts company listing pages where reviews are gathered and displayed, boosting SEO.

Sitejabber is also an official Google Review partner, so businesses can easily earn Google stars through reviews and improve their rankings within Google search results.

Sitejabber Screenshots

Sitejabber Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Liftoff

$200.00

per month

No plan information available

Accelerate

$600.00

per month

No plan information available

Ascend

$900.00

per month

No plan information available

Partner Program

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Sitejabber Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Sitejabber
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Management
Commenting/Notes
Communication Management
CRM
Customer Experience Management
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Management
Email Reminders
Engagement Tracking
Feedback Management
Keyword Tracking
Monitoring
Multi-Channel Campaigns
Multi-Location
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
Response Management
Review Badge Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Promotion
Social Sharing
Survey/Poll Management
Surveys & Feedback
Template Management
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

Sitejabber Integrations

Shopify

BigCommerce

Adobe Commerce

QuickBooks Online Advanced

Instagram

Meta for Business

See all 7 integrations

Sitejabber User Reviews

Overall Rating

4.5

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.6

Value for money

4.1

Customer support

4.3

Functionality

4.5

Ryan Samuel T.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

A Website That Saved Me From Scams

I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

Cons:

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin R.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Excellent value, and the best response rate I've seen.

From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons:

The on-site badging could be more useful if it was smaller, and on a transparent background.

Reasons for choosing Sitejabber

Better performance (review response rate & overall ratings) after conducting extensive testing.

Reasons for switching to Sitejabber

It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms.

Vendor Response

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Replied November 2022

Matthew B.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

The WORST tech company I have had the displeasure of dealing with.

Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it had a great process for collecting and soliciting reviews.

Cons:

Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and

Kevin B.

Verified reviewer

Computer Software

2-10 employees

Used other for less than 2 years

Review source

Reviewed May 2021

Pretty good reviewing platform

If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

Ratings Breakdown

Ease of use

Functionality

Pros:

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

Cons:

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Reasons for switching to Sitejabber

Technically wasn't a switch, I just like to be active in all reviewing platforms so it's easier to find us.

Vendor Response

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Replied November 2022

Mateo G.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed April 2021

Great tool!

I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons:

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Reasons for switching to Sitejabber

Pricing and lack of support on previous platform.

Vendor Response

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

Replied November 2022

Stephen M.

Verified reviewer

Computer & Network Security

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed December 2022

Sitejabber: Online Reputation Done Right

Sitejabber lets me know how well a website's rate is before transacting with them. It is easy to use and has powerful search features to enable me to narrow down my selection.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy review management- Reputation management tools organized and within access.- Easy to use and interact with.- Powerfully detailed dashboard.

Cons:

The negative feedback section can be improved.

Vendor Response

Hey Stephen, thanks for the review - and for noticing our detailed dashboarding. We're delighted you found our platform easy to use too. We'd like to learn more about your suggestions, so we can pass them along to our Product team. If you could, please reach out to us at sayhello@sitejabber.com.

Replied January 2023

Alec D.

Verified reviewer

Computer Hardware

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed December 2022

Sitejabber is great for reviewing sites, an especially social media sites.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sitejabber is one of the few sites where you can do an honest review of a social media site free of the big tech collusion that tries to suppress public awareness of concrete examples of its censorship on social media sites. Sitejabber is also great for reviewing other sites as well, as for example those of businesses that engage in bad business practices. Sitejabber also allows you to post updates to reviews you've made, which is a very good feature.

Cons:

I've had no problems using the Sitejabber website.

Vendor Response

Alec, thank you for sharing your experience. Your review made us very happy.

Replied January 2023

tomer d.

Verified reviewer

Internet

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed April 2019

Great review site

in general good reliable service that is there for long time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons:

their fake review monitor doesn't always work

Vendor Response

We're happy to hear how Sitejabber has helped you manage reviews. Thank you for your feedback.

Replied November 2022

Matt C.

Verified reviewer

Design

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed June 2019

Great functionality

Sitejabber makes it easy to automate customer review requests and displaying reviews for incoming customers.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use and automate. It’s basically a “set it and forget it” type of app.

Cons:

Personalizing functionality is behind a paywall but that’s less of a con and more of me being cheap.

Vendor Response

Matt, we're thrilled to hear you found Sitejabber easy to use. Thank you for sharing your experience.

Replied November 2022

Jeffrey A.

Verified reviewer

Information Technology and Services

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed August 2022

Good website for customers

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- Very easy process to upload reviews to the website - Nice user interface - Huge catalog of websites reviews

Cons:

- Sometimes reviews can be overtly negative and I find that my experience is way more positive than the reviews.

Vendor Response

Jeffrey, thanks for sharing your experience - we really appreciate your feedback. To allow for full transparency, we don't prevent reviewers from leaving negative feedback and we welcome all perspectives.

Replied November 2022

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