Trustmary 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trustmary

4.6

(23)

Pricing

Starting at $19.00 per month

About Trustmary

Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible way. By adding reviews to your website with review widgets, you boost your website’s performance in the search engines and build trust.

Trustmary is designed for marketers and entrepreneurs in small to midsize businesses.

Trustmary offers the following benefits:

More customers the website
Better understanding of the customer experience through feedback
Time is saved for other tasks
Reacting to feedback is improved

The most popular features include:

Import reviews from review websites like Google, Yelp, Facebook, and Capterra
Collect new reviews
Add reviews to your website
Use pop-ups, chatbots, and lead generation forms spiced with reviews
Collect customer feedback automatically
Integrate with your CRM and other daily tools
Share reviews on social media

Trustmary Screenshots

Trustmary Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Basic

$19.00

usage based, per month

No plan information available

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Trustmary Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Trustmary
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Campaign Management
CES Survey Structure
Chat/Messaging
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Reminders
Engagement Tracking
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multi-Location
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Performance Metrics
Process/Workflow Automation
Pulse Surveys
Question Library
Question Piping
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Validation
Review Badge Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Segmentation
Site Intercept Survey
SMS Messaging
Social Media Integration
Social Promotion
Social Sharing
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

Trustmary Integrations

Zapier

HubSpot CRM

HubSpot Service Hub

Pipedrive

Trustmary User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

39%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.7

Functionality

4.6

Have you used Trustmary and would like to share your experience with others?

Juuso T.

Verified reviewer

Consumer Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2021

Happy to recommend!

I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.

Cons:

I really don't have any cons to say about this. I like it.

Vendor Response

Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :)

Replied January 2021

Aarno U.

Verified reviewer

Security and Investigations

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed December 2020

Easy SaaS SW to track NPS and to build customer satisfaction surveys

We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to start with. Sending the surveys from SW is intelligent.

Cons:

The reporting is little bit light when analysing longer surveys (excel import).

Reasons for choosing Trustmary

Reasons for switching to Trustmary

We used one time GF and wanted to have professional and more common tool for our business.

Vendor Response

Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included.

Replied January 2021

Päivi L.

Verified reviewer

Plastics

2-10 employees

Used monthly for less than 12 months

Reviewed March 2021

Better start of useing it

It's a little bit too expencive to us.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and works very fast. I do not need to stress for it

Cons:

The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.

Reasons for choosing Trustmary

This is the first test, but not the last ;)

Vendor Response

Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future.

Replied March 2021

lurlakkana K.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Reliable Feedback for Brand Management

It takes time to see the useful impacts of a tool like trustmary, but intuitively, I believe that this will be a very worthwhile tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From what I can tell in the time I've used it, it has proven to be a very insightful tool in my marketing and decision making. I am able to easily access vital customer feedback and demographic data, which provides valuable insight for my marketing campaigns, and brand imaging. It helps me to view my brand image as an outsider. This is crucial for me because this data, arguably, has a direct impact to my hotel's bottom line.

Cons:

It isn't very customizable, and implementation can be very convoluted.

Ville K.

Verified reviewer

Consumer Electronics

2-10 employees

Used weekly for less than 2 years

Reviewed May 2021

Constant improvement

We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate.

Cons:

At first it felt a bit too simple but that was over a year ago and it has improved a lot since then.

Vendor Response

Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :)

Replied May 2021

Kimmo P.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed May 2021

Easy Tool For measuring NPS

Ratings Breakdown

Ease of use

Functionality

Pros:

Very easy to use. Gives customer reliable info about company to Make purchasing decision

Cons:

I cant say anything For tais....,..........

Vendor Response

Thanks Kimmo for your short and sweet review! :D

Replied May 2021

Tomi K.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Reviewed April 2021

It´s so easy to use

I would say fluent is the word.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As easy to use as you can imagine and it only takes seconds to get recommendations from your customer, directly shown on your website.

Cons:

I Can´t find any, from my perspective. Works just fine.

Vendor Response

Thank you Tomi! We are so happy to see your comments here!

Replied May 2021

Eemi K.

Verified reviewer

Environmental Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

The great feedback and social selling software

It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement. All the details are thaught through and the dashboard can be used with no training. And their people are really helpful and great. We bought a feedback system and got social selling as an extra :).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's superfast to deploy. Easy to customize and It has so many applications to use. Customer feedback, employee feedback, training feedback etc.

Cons:

When sending the feedback form it doesn't (i guess yet) save the invitation form. Otherwise everything has worked really smoothly.

Vendor Response

Thanks for your review and honest feedback Eemi! We are glad to hear that you have enjoyed using Trustmary! We also support message templates currently so when you are sending invitations to the survey, you can use the same message for the next invitation too. You should be able to find 'Messages' from the navigation panel.

Replied January 2021

Oskari V.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Reviewed March 2021

Good software for surveys

Ratings Breakdown

Ease of use

Functionality

Pros:

UI of trustmary is clean and good looking. Integrations to Hubspot are also great!

Cons:

Some functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem..

Vendor Response

Hey Oskari, thanks for your review and feedback! We do our best to keep our software simple and easy to navigate. Also, I'm happy to hear you've found the integrations helpful. Regarding the functions and surveys you mentioned, please contact your support person to get the help you need with this. Whether it's a user-based issue or something else, we're here for you :)

Replied March 2021

Aleksanteri R.

Verified reviewer

Construction

11-50 employees

Used monthly for less than 2 years

Reviewed May 2021

A handy tool for measuring NPS

Trustmary helped us measure NPS more systematically and nowadays we share the results with all employees each month. It’s a great way to show everyone that all the hard work has a real impact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, and we didn’t have any problems integrating it with our processes. Embedding testimonials to our website was done in a couple of minutes. It just works.

Cons:

The software has some customization options, but even more freedom would not hurt.

Vendor Response

Thank Aleksanteri for your review and feedback! Happy to hear Trustmary works well for your needs and it is easy to use. We will be adding customization options continuously and just recently published a new survey editor which allows you to better customize the look of surveys (colors, fonts, design, progress bar, page numbering etc in addition to your logo). We also added folder structure to surveys so you can better personalize and manage surveys. Please let us know what other features you would like to see and we can respond when those will be available .)

Replied May 2021

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