UserVoice 2026: Benefits, Features & Pricing

Easy to use

We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system.

We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights.

UserVoice is a great fit for us. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice. It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently. UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop. There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional. The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions.

This is something we have been looking for since our company established our Product Management department. The ability to reach subscribers in mass with basically one click is a game changer for us.

It allows us to get feedback on our product from users.

Improved communication within departments has been the biggest problem solved with UserVoice. There is significantly less confusion about what features are being worked on, and when they will be available to our end users.

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.