--- title: "UserVoice Software Reviews, Demo & Pricing - 2026" description: "Review of UserVoice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/review-management/uservoice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / UserVoice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/product-roadmap/uservoice-profile/alternatives/) # UserVoice Review Custom quote Free trial 1 plan Wondering if UserVoice is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UserVoice 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/#reviews) Pricing Pricing available upon request ### About UserVoice UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time. The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers. Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement. Do you work for UserVoice? [Manage this product listing](https://www.g2.com/products/uservoice/claim_requests/new?auto=true) Wondering if UserVoice is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## UserVoice User Interface ## Popular UserVoice Alternatives Main Product UserVoice 4.3 [(70)](https://www.softwareadvice.com/product-roadmap/uservoice-profile/#reviews) Ratings Breakdown - 4.21Ease of use - 3.80Value for money - 4.06Customer support - 3.81Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6116)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Feedbear](https://www.softwareadvice.com/product-roadmap/feedbear-profile/) 4.8 [(23)](https://www.softwareadvice.com/product-roadmap/feedbear-profile/reviews/) Ratings Breakdown - 4.96Ease of use - 5.0Value for money - 4.91Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Essembi](https://www.softwareadvice.com/project-management/essembi-profile/) 5.0 [(6)](https://www.softwareadvice.com/project-management/essembi-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $129.00 per year Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15485)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price ## UserVoice Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UserVoice Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of UserVoice Activity Dashboard Activity/News Feed Activity Tracking API CRM Customer Segmentation Customizable Branding Customizable Fields Dashboard Data Visualization Email Management Engagement Tracking Feedback Management Gantt/Timeline View Idea Management Idea Ranking Ideation Knowledge Base Management Mind Maps Mobile Access Multi-Channel Data Collection Negative Feedback Management Polls/Voting Prioritization Product Data Management Product Roadmapping Project Management Real-Time Analytics Requirements Management Segmentation Status Tracking Survey/Poll Management Surveys & Feedback Visual Analytics Widgets Workflow Management ## UserVoice Integrations Tray.io Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Stitch Labs Integration rated undefined from -1 review SurveyMonkey Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Jira Integration rated undefined from -1 review See all 9 integrations ## UserVoice User Reviews ## UserVoice customer ratings - Overall rating: 4.3/5 - Total reviews: 70 ### Rating distribution - 5 stars: 38 reviews (54%) - 4 stars: 21 reviews (30%) - 3 stars: 8 reviews (11%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (3%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 3.8/5 - Customer support: 4.1/5 - Functionality: 3.8/5 --- Have you used UserVoice and would like to share your experience with others? ### Uservoice is well built, reliable and reasonably priced - Overall rating: 5/5 - Reviewer: Immad A. - Verified reviewer: Yes - Industry: Information Technology and Services - Product usage: Used unspecified for unspecified - Reviewed: April 2014 - Review source details: This review was submitted organically. No incentive was offered Easy to use #### Pros Easy to use Reliable Fully featured Good price #### Cons None that I have found --- ### Feedback manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We currently use the Knowledge Base, the Idea Dashboard, and the Support tickets system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Tracking using feedback, and voting on ideas was the entry point and was quite innovative when we started using the system several years ago. The widget to get feedback integrated into your web application is great and the user can self serve from Knowledge base articles, other users' ideas, or ask our support team. #### Cons The product backend is quite outdated in UX and over the years it becomes more complex (at least for the size of my company). I suppose this is due to a switch on the types of customers Uservoice targets now (Microsoft-like). The knowledge base is not multilanguage, so you have to create multiple versions of the articles, one in each language, and group them using Categories. --- ### Simple way to have support tickets in your web app - Overall rating: 3/5 - Reviewer: Luis R. - Verified reviewer: Yes - Product usage: Used weekly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Super easy to integrate support ticket system in any web app. Also, the screenshot feature has been proved super-useful for our users when communicating a problem, and the feature-suggestion part is also a win. #### Cons Email integration can be a bit confusing: it's not 100% clear if email is sent to the ticket author when replying an email ticket. --- ### It's time to leverage your product management - Overall rating: 4/5 - Reviewer: Ekaterina T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered We use UserVoice for constant communication with customers and collecting their requests and votes. It works really great for planning roadmap, not only by gut feelings but real numbers also. The really smart and powerful tool of analysing and visualizing insights. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UserVoice is not only a great tool to manage clients request and communicate with them. It also helps the product management team to communicate with others in a company. It helps to analyse and visualize this communication. I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management. #### Cons Sometimes it's hard to navigate in so many coloured numbers on the screen. --- ### UserVoice helps us provide better support to our users and build a product that they love - Overall rating: 5/5 - Reviewer: Vincent T. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: May 2014 - Review source details: This review was submitted organically. No incentive was offered UserVoice is a great fit for us. Our tool lives around the web on many websites and devices, so we really needed an in-app solution - and that's exactly what we got with UserVoice. It's extremely easy to use and very efficient for our support team to provide amazing support to our users. From inserting help articles directly into email responses, to keeping track of individual user interactions, UserVoice helps us operate more efficiently. UserVoice is very well designed and built. Over our 2 years with them, have never had any issue with the product. They also are continuously improving their analytics and admin dashboards that empower us to become more data driven as they develop. There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers. You will never feel like you are talking to a robot because their support team is very friendly, personable and professional. The analytics and reports on our feature requests, all components of our support streams, and users. It makes it extremely quick to query the reports and find the exact insights that we need to help us make Product and Business decisions. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Game Changer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered This is something we have been looking for since our company established our Product Management department. The ability to reach subscribers in mass with basically one click is a game changer for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The feedback loop - that is huge for our company - making sure the information gets back to the correct people. The implementation process was well laid out and the UserVoice team is great to work with! The analytics available is crucial in setting our Road Map. #### Cons We have some 'company' specific features that our end users were accustomed to with our old format so from that perspective it would aid in the transition to UserVoice. With that said, our hope is eventually those features will be a thing of the past! --- ### Good product suggestion platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows us to get feedback on our product from users. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that this product allows you to quickly and easily collect feedback from your users on things they would like to see changed. The voting system is really cool as it allows other users to vote on good ideas in an easily quantifiable way. #### Cons I wish it was a bit easier to have similar ideas merged together. Its a painstaking manual process to individually merge similar ideas. --- ### UserVoice Product Review - Sound - Overall rating: 5/5 - Reviewer: Robert J. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Improved communication within departments has been the biggest problem solved with UserVoice. There is significantly less confusion about what features are being worked on, and when they will be available to our end users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software platform has taken our Product Development efforts to another level. Our team now has a better idea of what our end users (and internal staff) would like to see as new features, and are now able to communicate directly with our contributors using a single platform. We are the first in our industry to have this functionality and we are excited for what it will bring to future products! #### Cons The initial push to get going wasn't as easy as we thought, but we have found that marketing efforts and social media have helped really get things going. We still need to get our Dynamics 365 integration going, which should only make things better --- ### UserVoice does everything it needs to, with a fantastic user experience on top - Overall rating: 5/5 - Reviewer: Evan H. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### uservoice honest review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros super easy platform to find submit new ideas, find similar ones, and vote on changes within the org! ive seen changes in the org stem from this platform in a positive way! #### Cons not much to complain about. works well, simple enough, and easy to manage ideas and vote on changes within the org! --- Showing 1 - 10 of 70 Reviews Load More Reviews ## UserVoice Popular Comparisons [Productboard vs UserVoice](https://www.softwareadvice.com/idea-management/productboard-profile/vs/uservoice/) [Compare All Alternatives](https://www.softwareadvice.com/product-roadmap/uservoice-profile/alternatives/) ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **13** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4092) Recently recommended **7** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (830) Recently recommended **4** times Stuck Between Options? 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