Carbonite 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Carbonite is right for your organization?

Our Risk Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Carbonite

4.3

(172)

Pricing

Starting at $4.92 per month

About Carbonite

Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions. Primarily catering to individuals, small, midsize and large enterprises, it allows users to automate cloud backup for applications, videos, documents and other crucial data, which is frequently stored on on-site systems.

Key features of Carbonite include unlimited cloud storage, remote sharing and access, cloud backup, courier recovery, hybrid backup, backup policies customization and mirror image, video and hard drive backup. Additionally, it lets Windows users revert to a previous OS version in case of deletion/loss of data.

Carbonite stores data in a controlled environment with 24-hour backup generators, which ensures that streamlined and secure cloud backup services are provided to the businesses. The platform is available on a monthly subscription basis, and extends customer support seven days a week.

Carbonite Screenshots

Carbonite Pricing and Plans

Starting price: $4.92 per month

Free Trial

Free Version

Basic

$4.92

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Encrypted Cloud
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Plus

$7.00

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Automatic Video Backup
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Prime

$8.75

flat rate, per month

Plan includes:

Automatic File and Photo Backup
Automatic Video Backup
Courier Delivery of Recovered Files
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup
Webroot® Computer Antivirus

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Carbonite Features

Popular features found in Risk Management
Alerts/Notifications
Audit Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Document Management
Incident Management
Internal Controls Management
Mobile Access
Response Management
Risk Analysis
Risk Scoring
Scenario Planning
More features of Carbonite
Access Controls/Permissions
Activity Monitoring
Archiving & Retention
Automatic Backup
Backup and Recovery
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Data Migration
Data Recovery
Data Replication
Data Security
Data Storage Management
Disaster Recovery
Encryption
Endpoint Protection
File Management
File Transfer
Incremental Backup
Local Server Options
Monitoring
Policy Management
Real-Time Monitoring
Reporting/Analytics
Secure Data Storage
Threat Response
Web Access/Restoration

Carbonite User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

27%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.0

Functionality

4.2

Susan A.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2022

249,576 Files Are Safe from Natural Diaster

Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.

Cons:

As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.

Vendor Response

Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review!

Replied May 2022

Sunaina B.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Good software for data protection!

Overall I think it's a good software that I especially liked because as our organization is growing nationally, it grows with us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was helpful for when system glitches or internet outages occur to assist with data recovery.

Cons:

The keep having an increase in price and have gotten no new features.

Reasons for choosing Carbonite

Software features aligned more with our management needs.

Reasons for switching to Carbonite

I just felt like Carbonite was miore expensive but offered me more features.

Andrew K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Makes for very easy regualr backups

Very good. We trialled a few different options but this was the best one.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Previously 5

Pros:

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons:

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Reasons for choosing Carbonite

Better pricing and much better support responsiveness.

Tony M.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Carbonite Functions Very Well For File Level Backups!

Overall the product has worked very well for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup and use for file backups and recovery.

Cons:

Sometimes support is less than we expect in terms of helpfulness.

Reasons for choosing Carbonite

Carbonite was easier to use and the sales folks were much easier to work with.

Reasons for switching to Carbonite

MozyPro was at end of life and we were forced to get a new solution.

Randy W.

Verified reviewer

Chemicals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Carbonite - Great solutiuon for protection!

Awesome. I ave had to use the backups to recover failed drives, and ransomed disks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to setup. It allows the individual to set up different backups. Incremental (daily), full (weekly or daily). Support is great and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware.

Cons:

By default it selects the folders for you. This is OK, but not all folders need backed up. It is easy to unselect the folders.

Reasons for choosing Carbonite

Cost, software, functionality, support.

Reasons for switching to Carbonite

Cost, software (ease of use), more functions.

Vendor Response

Thanks for leaving us some detailed and positive feedback! We appreciate you taking the time to be descriptive and honest!

Replied January 2022

Sarah S.

Verified reviewer

Broadcast Media

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2021

Great for Baking Up Data

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Ratings Breakdown

Ease of use

Functionality

Pros:

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive. Pros: I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged. I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive. You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others.

Cons:

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Reasons for choosing Carbonite

I chose Carbonite because it was more affordable and I could back up my external hard drive.

Reasons for switching to Carbonite

The process of backing up data on Internex was very time-consuming and I was having difficulty simply backing up videos (anything beyond PNGs, JPGs, and documents/PDFs).

Vendor Response

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Replied January 2022

Darell B.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Carbonite is a Valuable Tool

I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use.

Cons:

The pricing is a little expensive but it is a Great Product

Reasons for choosing Carbonite

After reading the reviews of Carbonite it was customer after customer satisfaction.

Scott M.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Carbonite backs us up

Carbonite has been a great application for backing up computers. We started with mostly desktops and have transitioned to mostly mobile computers without issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides seemless backup for team of computers

Cons:

It is based on amount of storage and we continually have to adjust our plan.

Luke ..

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed July 2025

No-Frills Backup Solution To Give You Peace Of Mind

Carbonite consistently backs-up our end-user Apple and Windows machines– which is exactly what we need it to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recent software and portal updates have greatly improved the consistency of our backups as well as the ease of administration.

Cons:

We recently encountered a problem that broke a large portion of our backups. Support was very helpful and responsive, but it took about a month for a patch to be released to

Sean H.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Fantastic backup products