ShipTime 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ShipTime

4.6

(500)

Pricing

Pricing available upon request

About ShipTime

ShipTime is a shipping software designed to help businesses compare and select freight carriers to send packages. The platform offers an address lookup tool, which enables managers to automatically detect ship-to locations in real-time.

Administrators can visualize rates based on specific shipment details and schedule pickups on a unified interface. ShipTime allows teams to print and attach labels as well as commercial invoices across shipments. Additionally, supervisors can add multi-lingual quotes and real-time shipping details within websites on a centralized dashboard.

ShipTime offers an application programming interface (API), which lets stakeholders integrate the system with several third-party applications including Adobe Commerce, Magento Marketplace, BigCommerce, Shopify and WooCommerce. Pricing is available on request and support is extended via chat, FAQs, knowledge base, phone, email and an online contact form.

ShipTime Screenshots

ShipTime Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ShipTime Features

Popular features found in Shipping
Alerts/Notifications
Bills of Lading
Delivery Tracking
eCommerce Management
Import/Export Management
Inventory Management
Label Printing
Parcel Shipping
Quotes/Estimates
Reporting/Analytics
Shipping Management
More features of ShipTime
Access Controls/Permissions
Activity Dashboard
API
Customizable Branding
Customizable Templates
Data Import/Export
Delivery Estimate
Delivery Record
EDI
Email Templates
For eCommerce
For Freight Operations
Freight Shipping
Historical Reporting
Invoice Management
Labeling
Location Tracking
Monitoring
Order Management
Order Tracking
Package Tracking
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting & Statistics
Role-Based Permissions
Scheduling
Self Service Portal
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Status Tracking
Supply Chain Management
Third-Party Integrations
Transportation Management
Website Integration

ShipTime Integrations

BigCommerce

Adobe Commerce

Shopify

WordPress

WooCommerce

OpenCart

ShipTime User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

28%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.4

Functionality

4.6

Connie S.

Verified reviewer

Broadcast Media

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed January 2025

The Lost then Found Christmas Parcel

We were delighted when that Christmas parcel turned up in Calgary, a month late, but again thanks to [sensitive content hidden], it got there! What a great example he is to the staff at Ship Time and all couriers out there about going the extra mile (kilometer) for a client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] personally helped us trace a lost Christmas parcel caught in the holiday and postal strike rush. Despite Ship Time staff efforts to keep trying, we had just about given up hope when Peter took it upon himself to break through some of the miscommunication barriers and there it was.

Cons:

Although all those who answered our calls and emails were very polite, a difficulty was never being able to connect with the same person over the month-long search. Another difficulty was reaching the courier, CanPar, again despite Ship Time's efforts.

Anouk B.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

satisfaction with shiptime

really good. Rarely do we have issues and mostly resolved fast with customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to create shipping labels, tracking and pricing.

Cons:

There are certain carriers that will not honor what we have purchased and.... Not a software issue but still an issue since we are purchasing transport and carriers dont honor their service. We have banished some carriers from our possibility.

Reasons for choosing ShipTime

At the beginning it was because of the rebate given to the FCEI members. Since, the great service and ease of use.

Reasons for switching to ShipTime

since we can price shop for each and every shipment with Shiptime. Money value.

Nita S.

Verified reviewer

Wireless

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed December 2025

Beware of hidden charges

Used it twice and neither item was actually delivered to the actual address like paid for. First had to be picked up at a local location. The second parcel never delivered and actually sent back to me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up prices are good until you get dinged a second time to have your undelivered parcel sent back.

Cons:

Tried to ship a parcel from London to my daughter in Ottawa. First delivery attempted, no notice of undelivered & taken back to a holding depot (over an hour bus ride away from her). I called Shiptime to arrange another delivery attempt giving special instructions about the delivery (which were agreed upon by the agent I spoke to) these special instructions were clearly not passed to the driver as a second attempt was unsuccessful for the reasons discussed in the special instructions. The parcel was again taken back to the holder location and within 3 days arrived back to me in London. No correspondence from Shiptime. Then 3 weeks later, a charge to my credit card for the return of the undelivered parcel back to me in London. And when I questioned the charge was told I agreed to this in the small print. Beware of hidden charges and useless customer service. Don’t be fooled by the good prices…..this was the most expensive parcel that never ever got delivered!!!

Reasons for switching to ShipTime

Strike of Canada post and ease of pick up my location

Kerry M.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Love Shiptime!

We moved to Shiptime after a very bad episode with some other companies. I have had no issues - even when there was a problem with the package. Shiptime has been easy to work with and provides some great tools!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are super happy with the selection of carriers, the pricing, the ability to track it all, AND the BRANDING page is just so cool! We were so glad to see Canada Post offered in this now. Great add!

Cons:

I can't think of something I'd change. Our experience to date has been amazing.

Reasons for choosing ShipTime

Recommended by one of the carriers. That says a lot to me.

Reasons for switching to ShipTime

They would not acknowledge a computer glitch. We were charged for their mistake and they would not help us. ShipTimes prices and selection are way better anyhow.

Michael G.

Verified reviewer

Medical Devices

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2022

Very Happy Customer

Amazing; makes our lives easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really easy to use. Easy to input package dimensions etc.

Cons:

There is nothing we dont "not like"; we use shiptime exclusively.

Reasons for switching to ShipTime

shippo wasnt as user friendly and the prices were higher

Vendor Response

Thanks a bunch Michael!

Replied January 2022

Amanda T.

Verified reviewer

Hospitality

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2022

Great Service

Great always great service and fast delivery

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, Great customer service, easy delievery

Cons:

Nothing, everything works great and have nothing bad to say.

Reasons for switching to ShipTime

Ship time pick up at our location and send pro does not.

Vendor Response

Thanks a bunch Amanda, on location pick up is SUCH a great feature!

Replied January 2022

Phillip P.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2021

Review shiptime shiping

Excellent Money saving and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and navigate, with many options to grow into.

Cons:

None that we have come accross yet, but we have not used all the features yet.

Reasons for switching to ShipTime

To save money, find estimates between other shipi g providers. Easy to use softwear

Vendor Response

Thank you so much Phillip!

Replied January 2022

Kamalesh U.

Verified reviewer

Transportation/ Trucking/ Railroad

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed August 2025

Overcharged 5× the Shipping Cost and No Resolution After 2+ Months

I had an extremely frustrating experience with ShipTime. On May 28, 2025, my brother and I shipped a parcel from Ontario to Halifax. The expected cost was reasonable, but instead I was charged $349.46 — nearly five times the original price — without any warning, proof, or breakdown of why this happened. When I contacted ShipTime, they claimed the carrier applied “adjustment charges” due to incorrect parcel measurements. However: 1.They never provided proof of these supposed discrepancies. 2.I was never given a chance to verify before being charged. 3.They admitted in emails they still had “no update” on my refund request. It’s been over two months of back-and-forth, with slow communication and no transparency. I’ve complied with every request, but my money is still tied up. This experience has destroyed my trust in ShipTime. I strongly recommend other shippers take detailed photos, double-check invoices, and consider other providers if you value clear communication and accurate billing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The initial booking process was straightforward, and the shipping quote was competitive before unexpected charges were applied.

Cons:

Overcharged nearly 5× the quoted price without proof or explanation, extremely slow communication, and no resolution or refund even after two months of follow-ups.

Josh L.

Verified reviewer

Security and Investigations

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2021

Discovered through CFIB

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since being introduced to Shiptime through CFIB we have consolidated all of our shipping through the Shiptime portal which has significantly reduced costs and allowed us to manage the expense of freight

Cons:

The integration with other shippers is coming! Canada Post was recently added but to add Purolator it still seems like a work in progress

Vendor Response

Hello Josh, thanks so much for the review, we are glad to hear that you are enjoying the platform. Purolator is listed in the carriers page and has been one of our shipping partners for a long time! https://app.shiptime.com/index.html?locale=en#nav.Carriers

Replied December 2021

Brandy M.

Verified reviewer

Retail

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed September 2022

Good 4 shipping

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The website is very easy to use you save time and money it gives you great quotes of a bunch of different vendors which you have your choice of and they're all right there for you to see and the prices are much better than even if you did it regular you can easily track your shipments get paid instantly right there and you don't have to go anywhere you can set up your pickups and if a pickup is missed you can easily reschedule with no problem

Cons:

It can take a little while if you have to get paid back for a shipment that something happened to that you're that you insured and getting the money back for it can take a little while but other than that that's all I found so far

Vendor Response

Thank you so much for this great review Brandy

Replied September 2022

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