Zaui 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zaui

4.3

(54)

Pricing

Pricing available upon request

About Zaui

Zaui Software is a web-based reservation system that helps transport, tour & activity, event planning and rental companies with online booking and travel management. Its key features include user access control, reseller management, gift, and promotional code distribution.

The application’s resource scheduling feature allows supervisors to manage their staff calendar and vehicle fleet. Owners can automate e-commerce, track inventory, set pricing and calculate revenue across multiple sales channels. With its ticketing tool, users can generate customized event tickets and process multiple transactions.

Zaui Software integrates with payment platforms such as Moneris Solutions, PayPal, Trust My Travel, Bambora, Stripe, Exact Transactions, eWAY, Global collect, Innovate payments and more. The solution comes with a mobile application for iOS, and support is provided via phone and email.

Zaui Screenshots

Zaui Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Zaui Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Zaui
Accounting Integration
Activities Booking
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Notes
Central Reservation System
Channel Management
Communication Management
Customer Database
Customer Data Management
Customer Management
Customizable Reports
Data Import/Export
Discount Management
Document Management
EDI
Employee Management
Event Management
GDS/OTA Integration
Itinerary Creation
Kiosk Ticketing
Live Driver Tracking
Mobile App
Mobile Ticketing
Multi-Day Booking
Multi-Language
Multi-Location
Online Booking
Online Ticketing
Onsite Ticketing
Package Creation
Payment Processing
Point of Sale (POS)
Pricing Management
Print-at-Home
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Sales Reports
Scheduling
Season Tickets
Seating Map
Supplier Management
Third Party Booking
Third-Party Integrations
Ticket Brokering
Ticket Reservations
Travel Management
User Management
Vendor Management
Waiver Management
Website Integration
Website Management

Zaui Integrations

Stripe

Smartwaiver

PayPal

Routific

Twilio

Google Analytics 360

See all 10 integrations

Zaui User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

31%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.5

Functionality

4.1

Verified

Reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 12 months

Reviewed April 2019

Zaui

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the layout of the Reservation sreen. It allows you to easily see what is happening that day

Cons:

The way our itineraries can be done in Zaui doesnt make it very clear for the drive i.e. all information gets put in one continous line rather than spread out so we are not able to use his function as it is and continue to use our current system of creating word docs as run sheets for the drivers

Vendor Response

Thank you for taking the time to leave your feedback! The driver manifests should be able to solve that issue, but I have also noted your comments for our dev team to look further into. If you contact us at support@zaui.com we will be happy to walk you through the driver manifests and get you away from those word docs! Please let us know if we can be of any further service! We would love to help you solve that issue for your drivers.

Replied May 2019

Stefanie M.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Moderately satisfied and sure hoping things get better

We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that.

Cons:

When I am creating a new activity, I have to have already creating my pricing code for it (there is no way to click on pricing and be taken to a pop up that lets me add a new pricing product). So I have to open up another window and go to pricing and then make a new one.There are way too many options, so it makes moving around through Zaui just terrible to learn for a new person. It would be great if you could customize the features that you use, so that only they show up for a user (for instance, I only ever use a direct link HTML to embed my zaui booking page into my website. I have to go to embeds and widgets and each time, select direct HTML link, it doesn't keep that as my default. Oh, and even better than this, would be that once I finish an activity and save it, that the link would pop up automatically on the same page so that I don't have to go through the process of finding it each time - and if I have a separate window open with the trips, I have to refresh it each time I add a new trip, and then that puts me back at having to select direct HTML link again). It's slow, cumbersome, and doesn't autosave. The save button should be at the bottom of pages as well as the top. Lots of other things, unfortunately, are frustrating and I believe could be simplified and made more effective to work in the back end.

Reasons for choosing Zaui

Canadian, and seemed at the time to meet our needs.

Vendor Response

Hi Stefanie, Thank you so much for your feedback! We always appreciate hearing from our customers, as your insights help us grow and improve.Have you tried our Activity Booking Widget? It’s easily embeddable on your booking page. I would also love to learn more about any gaps you’ve noticed in the software and what we can do to address them. Again, we truly appreciate the time you took to share your thoughts, and I look forward to connecting with you soon.

Replied June 2024

Pieter d.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Critical issues with software reliability

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Cons:

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Vendor Response

Hi Pieter, Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved. As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness. The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before. We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Replied August 2019

Kimberly P.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Best reservation system I've ever used (and I've used a lot)

SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc.

Cons:

Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment.

Reasons for choosing Zaui

Zaui is a much richer program than any others we have tried. It served are needs in every respect

Reasons for switching to Zaui

We were trying to find the right programs and the first three were not it for us. Mainly for accounting reports but also for easy of use.

Vendor Response

Hello Kimberly, Thank you for posting this review! We are thrilled to hear that you are enjoying the software and have had positive experiences working with our amazing Support Team. We are always available to help set up and fix any gaps you might encounter. Feel free to reach out to us anytime. Again, we really appreciate the time you took to give us this feedback.

Replied June 2024

Niall M.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Your quest seeking a new res-tech solution is now over!

My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs.

Cons:

We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused.

Reasons for choosing Zaui

I looked at many alternative products over a period of 2-3 years. At this stage it would be impossible to list them but suffice to say that of all the options I researched, I still believe I chose the right one.

Reasons for switching to Zaui

We required an online / real times solution that account and cater for the capacity management of our operation

Vendor Response

Hi Niall, Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!). Looking forward to many more years together. Cheers, The Zaui Team

Replied May 2021

Nadine D.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for more than 2 years

Reviewed April 2019

My Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Activities and packages fairly easy to build and get up and running - I love the ability to connect with other systems and the OTAs - I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful.

Cons:

- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed. - Slow loading - Need the ability to custom design the manifests - Communication - I wish there was more communication as to when updates are released and what the update includes. - It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc... - The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly. - We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds. - Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets. - Need the ability to archive old stuff like employees, agents, activities, etc... - Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability. - Reports not being the correct i.e. report by agent, summary by activity - The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place.

Vendor Response

Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon!

Replied May 2019

Nathalie K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

1 system for all the bookings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season.

Cons:

That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier.

Reasons for choosing Zaui

Zaui has an all in one solution.

Reasons for switching to Zaui

we had diffrent systems: online booking system, PMS, channelmanager, OTA , POS. Neather of those worked together. Zaui has an all in one solution.

Vendor Response

Hi Nathalie, Thank you for taking the time to leave a review about Zaui. We are glad that you appreciate Zaui as a centralized platform for all your bookings and operational requirements. If you have any questions or notice any gaps in your operations, please reach out to us. We would love to work with you to fulfill your requirements.

Replied June 2024

Don C.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed April 2019

Zaui helped Copper Cayuse Outfitters build a better business

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers.

Cons:

Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful.

Vendor Response

Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us!

Replied May 2019

Alex G.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Okanagan Marina Ltd.

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.

Cons:

Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.

Reasons for choosing Zaui

Not customized for the marina industry

Reasons for switching to Zaui

Cloud based POS. Experienced a number of IT issues with the operations and accessibility of our prior system.

Vendor Response

Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests. We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team. In the meantime, please let us know where we can further assist. We're always here to lend a helping hand!

Replied July 2020

simpn g.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

escapade mauricie

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

overall pretty good , excellent for transport

Cons:

sometimes i found the back office complicated

Reasons for choosing Zaui

my friend suggest it to me

Vendor Response

Hello Simon - Thank you for posting this review! We are happy to hear that you are enjoying using Zaui. I'm excited to let you know we are adding more functionality to make it even more seamless to use our back office. If you have any additional questions or feedback, please do not hesitate to reach out!

Replied June 2024

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