Zaui 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zaui

4.3

(54)

Pricing

Pricing available upon request

About Zaui

Zaui Software is a web-based reservation system that helps transport, tour & activity, event planning and rental companies with online booking and travel management. Its key features include user access control, reseller management, gift, and promotional code distribution.

The application’s resource scheduling feature allows supervisors to manage their staff calendar and vehicle fleet. Owners can automate e-commerce, track inventory, set pricing and calculate revenue across multiple sales channels. With its ticketing tool, users can generate customized event tickets and process multiple transactions.

Zaui Software integrates with payment platforms such as Moneris Solutions, PayPal, Trust My Travel, Bambora, Stripe, Exact Transactions, eWAY, Global collect, Innovate payments and more. The solution comes with a mobile application for iOS, and support is provided via phone and email.

Zaui Screenshots

Zaui Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Zaui Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Zaui
Accounting Integration
Activities Booking
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Notes
Central Reservation System
Channel Management
Communication Management
Customer Database
Customer Data Management
Customer Management
Customizable Reports
Data Import/Export
Discount Management
Document Management
EDI
Employee Management
Event Management
GDS/OTA Integration
Itinerary Creation
Kiosk Ticketing
Live Driver Tracking
Mobile App
Mobile Ticketing
Multi-Day Booking
Multi-Language
Multi-Location
Online Booking
Online Ticketing
Onsite Ticketing
Package Creation
Payment Processing
Point of Sale (POS)
Pricing Management
Print-at-Home
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Sales Reports
Scheduling
Season Tickets
Seating Map
Supplier Management
Third Party Booking
Third-Party Integrations
Ticket Brokering
Ticket Reservations
Travel Management
User Management
Vendor Management
Waiver Management
Website Integration
Website Management

Zaui Integrations

Stripe

Smartwaiver

PayPal

Routific

Twilio

Google Analytics 360

See all 10 integrations

Zaui User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

31%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.5

Functionality

4.1

Dylan M.

Verified reviewer

Used other for more than 2 years

Review source

Reviewed March 2018

What great support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website.

Cons:

Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets.

Michael L.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

This system is the solution to your problems.

All staff is helpful and friendly, system works well and it’s easy to use and modify.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities.

Cons:

The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service.

Reasons for choosing Zaui

Responsive customer service and ease of setup

Reasons for switching to Zaui

Years of maintenance and the overall quality of the online booking engine

paul A.

Verified reviewer

Music

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Doesn't work, cost me customers

Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY

Cons:

It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right.

Reasons for switching to Zaui

Online booking capacity, in theroy at least

Vendor Response

We’re truly sorry to hear about your experience. This is far from the standard we strive for. We understand how critical it is for your booking system to work smoothly, and the issues you've described are concerning. We also apologize if you felt your concerns weren’t addressed promptly. We did process a full refund for you, and hope this helps close the matter fairly. If there’s ever more we can do or if you’d like to discuss anything further, please reach out to us directly at customersuccess@zaui.com and reference this review so we can prioritize your case. Thank you for your feedback — it helps us improve. We hope to restore your trust.

Replied July 2025

Verified

Reviewer

Museums and Institutions

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Simple and Effective with Amazing Support

From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.

Cons:

It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.

Reasons for choosing Zaui

Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration.

Charles F.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Scalability

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!!

Cons:

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Reasons for choosing Zaui

This is a redundant question.

Reasons for switching to Zaui

We made the switch very early on, months before we served our first customer. It just did not have the functionality I was looking for.

Vendor Response

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Replied August 2019

Dean D.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Good booking system

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.

Cons:

Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.

Reasons for choosing Zaui

Cost and ease of connecting with third party agents

Reasons for switching to Zaui

The other product wasn’t easy to use for our clients and kept phoning in bookings

Vendor Response

Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team

Replied April 2021

Nate S.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Convoluted and clunky

Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can do a lot, and it looks good from an webpage booking view, but....

Cons:

But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says [sensitive content hidden]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now.

Reasons for choosing Zaui

Flexible pricing plan so customer doesn't land with a 6% booking fee.

Reasons for switching to Zaui

They were going out of business/ they had terrible customer support. But their calendar page was spot on. Miss it.

Vendor Response

Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input

Replied June 2024

Verified

Reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed April 2019

Zaui Review

Overall experience has been fantastic. I have never found another company that offers the same level of customer service as Zaui does. They work one on one with businesses and really help you with getting things set up properly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very versatile and the customization ability is fantastic. Customer service is second to none. The staff are exceptional at helping figure out any issues and getting them resolved quickly. API connects very easily and seamlessly with all the major OTA's.

Cons:

It would be nice if there was a set of templates to choose from for the booking window design.

Vendor Response

Thank you so much for your awesome feedback! Our customer service team is smiling ear to ear! Happy to hear your getting good use out of the OTA channel manager. I have added your recommendation for more booking window templates to be added to our dev team roadmap. We appreciate you working with us over the years. Please let us know if we can support you in any way!

Replied May 2019

Dominic M.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Great reservations+operations platform that can grow with your business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s);

Cons:

- Past issues with system speed (seems to be resolved now)

Vendor Response

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Replied May 2019

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed April 2019

Great Software for tourism companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to use - Allows you to connect to other companies using Zaui - Great customer service - Great POS system for mobile agents

Cons:

- Reports are not the best - Some times the system can be a bit slow, but it depends on how many products and items a company has

Vendor Response

Thanks for taking the time to leave that great feedback! We are always working to improve our reporting tools and I hope you are enjoying the new Insights dashboard and analytics! Thanks for the props to our customer service team! I will also be sure to pass that along. As well the nods to our mobile and POS developers (Those guys rarely get to hear that good stuff! ; ) Please let us know if we can be of any service!

Replied May 2019

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