ISL Light 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ISL Light

4.7

(779)

Pricing

Starting at $16.90 per month

About ISL Light

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.

ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries.

ISL Online enables businesses to customize the solution by adding their own logo and brand col...

ISL Light Screenshots

ISL Light Pricing and Plans

Starting price: $16.90 per month

Free Trial

Free Version

Starter

$16.90

per month

Plan includes:

1 Licensed User
10 Managed Devices
Mobile Device Support
Connect via RDP
Email Invite

Standard

$34.90

per month

Plan includes:

1 Concurrent User
40 Licensed Users
1000 Managed Devices
Mobile Device Support
Email Invite
Connect via RDP
User Management
Device Permissions
Standard Customization
Custom Deployment Link

Premium

$54.90

per month

Plan includes:

1 Concurrent User
Unlimited Licensed Users
Unlimited Managed Devices
Mobile Device Support
Email Invite
Connect via RDP
User Management
Device Permissions
Advanced Customization
SSO/SAML

Self-Hosted

$44.90

per month

Plan includes:

1 Concurrent User
Unlimited Managed Devices
Unlimited Licensed Devices
Mobile Device Support
Connect via RDP
User Management
Device Permissions
Advanced Customization
SSO/SAML

Enterprise

Pricing available upon request

Plan includes:

Single-Tenant System
Unlimited Concurrent Users
Unlimited Managed Devices
Unlimited Licensed Devices
Mobile Device Support
Connect via RDP
User Management
Device Permissions
Advanced Customization
Dedicated Account Manager

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ISL Light Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of ISL Light
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Annotations
API
Application Management
Audit Trail
Authentication
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
CRM
Customizable Branding
Customizable Reports
Dashboard
Desktop/Browser Sharing
Desktop Virtualization
Diagnostics Tools
Diagnostic Tools
Email Management
Email Reminders
Event Logs
File Management
File Sharing
File Transfer
IT Asset Management
IT Reporting
License Management
Live Chat
Mobile Access
Mobile Screen Sharing
Monitoring
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple Monitor Access
Multiple User Accounts
On-Demand Recording
Performance Metrics
Presentation Streaming
Presenter Control Management
Print Management
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real Time Screen Sharing
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Secure Data Storage
Secure Login
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Single Sign On
SSL Security
Summary Reports
Surveys & Feedback
Third-Party Integrations
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
Uptime Reporting
User Management
Video Call Recording
Video Chat
Video Conferencing
Video Support
Whiteboard
Workflow Management

ISL Light Integrations

Avast Ultimate Business Security

Autotask PSA

Bitrix24

Freshservice

Freshdesk

Devolutions Hub

See all 10 integrations

ISL Light User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.7

Functionality

4.6

Richard v.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Very reliable program!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The stability of the program. No issues with administrator rights etcetera. It always works flawlesly.

Cons:

That we tried other products from other vendors. Because we thougt it would be a good idea to test some other products. We shouldn't.

Reasons for switching to ISL Light

ISL used to be very reliable. With N-ABle we had lots of issues.

Vendor Response

Thank you for your feedback!

Replied October 2025

AŠ

Andrej Š.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

ISL Light makes support easier

I use isl light at work on a daily basis. It's easy to use and easy to guide new users to receive support. It's easy to get connected and I love the feature to get admin privileges and the user just have to confirm it. Always-on function is really good as it provides a backup when VPN's or RDP have issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Remote access works with no hiccups and it works on multiple OS's. The mobile version works well too. Always on is really useful.

Cons:

A bit of confusion with login as I have 2 accounts with the same email. Sometimes it scrambles the view when user has multiple monitors.

Reasons for switching to ISL Light

The company did, I guess teamviewer got less user firiendly.

Vendor Response

Thank you for your feedback Andrej! As regards the two accounts with the same email, please visit our live chat and we will explain how you can solve this: https://www.islonline.com/company/contact-us.htm

Replied October 2025

Lars Henrik M.

Verified reviewer

Program Development

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

An easy remote tool to use

Previously 5

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Functionality

Pros:

Ease of use connecting clients - I help many customers every day. It is good that both can use the keyboard and mouse.

Cons:

The remote control of iPad is not working after at few minutes of use.

Joshua H.

Verified reviewer

Computer Hardware

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

It's almost perfect.

Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.

Cons:

A couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.

Reasons for choosing ISL Light

Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages.

Reasons for switching to ISL Light

Cost savings.

Vendor Response

Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team

Replied June 2021

Marko O.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Reviewed September 2025

Reliable remote support solution that saves time for our IT team

I have a very good experience with ISL Light. It is fast, reliable, and easy to use for both IT support and clients. I especially appreciate that it offers everything we need while being more cost-effective than similar solutions. The software truly simplifies remote support work and boosts productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program provides all the functionalities that IT support needs for efficient remote work for our custumer support (file transfer, screen sharing, system management, simple “run as” admin access, etc.). The system runs stably without interruptions. In addition, the price is excellent — more affordable than similar programs such as TV, which further increases the value of the solution. It supports both online and self-hosted installations, offering an extra advantage when choosing the deployment method. I can manage the server myself, giving me full control over all settings.

Cons:

I really don’t have many complaints. I didn’t encounter any major problems or glitches. It works satisfactorily even with weaker internet connections.

Reasons for switching to ISL Light

First for price now that I use it I got used to it and it is better for my needs

Vendor Response

Thank you for your feedback!

Replied October 2025

Robert W.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used daily for free trial

Reviewed September 2025

Great lightweight tool that puts all the simple features in one place and removes the clutter you don't need often.

From a user perspective, this is a very convenient tool that puts everything in one place. It doesn't get buried amongst all the open browser tabs and makes it easy to find. Setting permissions is a little cumbersome initially, but it's a very convenient tool to use once all that is set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ISL Light is a great alternative to using the web interface. It removes a step and puts all the access that I need on a regular basis in one place. There are extra options in the web interface but since they aren't used often, it's not needed. This gives me a much simpler option and I am able to package the program and deploy through SCCM removing the need for admin rights to install.

Cons:

This it nitpicky. I would love to be able to alter the white background and use a custom background and not just change the image. I would also like to be able to remove the computers tab for those that don't need that access.

Reasons for choosing ISL Light

BeyondTrust was 4x's the price and complicated to setup and implement. NinjaOne went far beyond our needs. RustDesk being open source had security concerns. Microsoft Remote Help is highway robbery. This product was more expensive than our previous tool, but I have much more faith in it's security.

Reasons for switching to ISL Light

Recent product issues and security flaws.

Vendor Response

Hi Robert, thanks a lot for your detailed and valuable feedback! Regarding your request to hide the Computers tab, there’s an option to disable ISL AlwaysOn for selected users. Go to your Web Console, select Administration on the left side. On the right side you will see Settings, select ISL AlwaysOn. Here you can disable ISL AlwaysOn. This prevents users from adding or connecting to unattended computers. The computers are not permanently deleted, so the setting can be reverted. The affected users will also be unable to view the “Remote Access” tab on web pages.

Replied November 2025

Joze V.

Verified reviewer

Computer Networking

Self-Employed

Used weekly for less than 2 years

Reviewed September 2025

I like it more than I liked Teamviewer

Better than teamviewer, it works more reliably, no more explaining to customers to click accept EULA. I feel no need to search for other solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups - technical support people are knowledgeable and fast

Cons:

- sometimes it seems a bit slow, specially when switching to admin mode remotely - session links should be nicer (shorter), sometimes the situation forces clients to type it manually (https://islv61.islonline.net/join/XXXXXXXX) - I do not like it that it was sold to US company

Reasons for choosing ISL Light

I know some people that work or have worked for isl, very professional and highly skilled people, trust

Reasons for switching to ISL Light

it started having issues in times of covid-19

Vendor Response

Jože, thank you for your review and trust! ISL Online was acquired by PDQ, a US company; however, ISL Online remains based in Slovenia, EU. This means your data is still protected under European legislation and ISO/IEC 27001:2022 standards. As a customer, you can continue using ISL Online products and enjoy the same trusted support, while PDQ invests in enhancing the overall experience. If a customer needs to manually type in the link, the simplest way is to enter “islonline.net” and then the session code. I hope that helps!

Replied November 2025

Lenart P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

User-Friendly and Effective

Overall experience with ISL Light has been very positive. The software is reliable, easy to use, and secure, which makes it an excellent tool for providing remote support. I particularly appreciate how quickly sessions can be started and how smooth the connection usually is. Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more efficiently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use for both technicians and end-users Secure and reliable remote connections Quick setup with no complicated installation works on different devices and operating systems

Cons:

We have no real complaints about ISL Light – overall it works smoothly, reliably, and meets our support needs

Reasons for switching to ISL Light

We previously used VNC, but switched to ISL Light for better usability and performance.

Vendor Response

Thank you for your feedback!

Replied October 2025

Uroš Z.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Reliable Remote Support Tool That Just Works

A stable and trustworthy solution for remote access and support. Perfect for long-term use in IT environments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using ISL Light for several years with a server license. It is very reliable, easy to use, and provides secure remote support without complications. "Stable, secure, and perfect for IT remote assistance."

Cons:

The system works reliably, but occasionally mobile support feels less polished compared to the desktop experience.

Reasons for switching to ISL Light

We stopped using TeamViewer because their contract policies were disappointing and not in line with what was promised. With ISL Light, we get the same professional quality of service for a much more affordable price, which makes it a far better long-term solution.

Vendor Response

Thank you for your feedback!

Replied October 2025

David B.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

Very useful and stable program

ISL Online i very stable and useful program. I racomend it to everyone who need remote control and remote help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

implicity of using it and Stability of program. Also the administrator mode is very useful and very simple to use.

Cons:

File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.

Reasons for switching to ISL Light

Administrator rights in team viewer was possible only if team viewer was installed on remote computer

Vendor Response

David, thank you for sharing your positive experience with ISL Online and recommending it to others! Regarding file transfer, we recommend using the File Manager. Learn more: https://help.islonline.com/37390/166674?from_search=205708194#file-manager-1

Replied November 2025

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