ISL Light 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ISL Light

4.7

(779)

Pricing

Starting at $16.90 per month

About ISL Light

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows users to access and control client devices for diagnostics and customer support. Key features include screen sharing, permission management, unattended access to remote computers, chat messaging, session recording, WakeOnLAN, and RDP routing.

ISL Online lets businesses invite clients to join support sessions using a unique session code generated by the solution. The service provider can view the client's screen and control the remote computer or offer mobile device support. Operators can start a remote support session from a live chat (included in the license). The client only clicks on a link and gets connected without typing in the session code. The solution also allows operators to transfer an active session to other operators by sending an email invitation. The software is easy to use, translated into 28 languages, and used in 100+ countries.

ISL Online enables businesses to customize the solution by adding their own logo and brand col...

ISL Light Screenshots

ISL Light Pricing and Plans

Starting price: $16.90 per month

Free Trial

Free Version

Starter

$16.90

per month

Plan includes:

1 Licensed User
10 Managed Devices
Mobile Device Support
Connect via RDP
Email Invite

Standard

$34.90

per month

Plan includes:

1 Concurrent User
40 Licensed Users
1000 Managed Devices
Mobile Device Support
Email Invite
Connect via RDP
User Management
Device Permissions
Standard Customization
Custom Deployment Link

Premium

$54.90

per month

Plan includes:

1 Concurrent User
Unlimited Licensed Users
Unlimited Managed Devices
Mobile Device Support
Email Invite
Connect via RDP
User Management
Device Permissions
Advanced Customization
SSO/SAML

Self-Hosted

$44.90

per month

Plan includes:

1 Concurrent User
Unlimited Managed Devices
Unlimited Licensed Devices
Mobile Device Support
Connect via RDP
User Management
Device Permissions
Advanced Customization
SSO/SAML

Enterprise

Pricing available upon request

Plan includes:

Single-Tenant System
Unlimited Concurrent Users
Unlimited Managed Devices
Unlimited Licensed Devices
Mobile Device Support
Connect via RDP
User Management
Device Permissions
Advanced Customization
Dedicated Account Manager

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ISL Light Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of ISL Light
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Annotations
API
Application Management
Audit Trail
Authentication
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
CRM
Customizable Branding
Customizable Reports
Dashboard
Desktop/Browser Sharing
Desktop Virtualization
Diagnostics Tools
Diagnostic Tools
Email Management
Email Reminders
Event Logs
File Management
File Sharing
File Transfer
IT Asset Management
IT Reporting
License Management
Live Chat
Mobile Access
Mobile Screen Sharing
Monitoring
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple Monitor Access
Multiple User Accounts
On-Demand Recording
Performance Metrics
Presentation Streaming
Presenter Control Management
Print Management
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real Time Screen Sharing
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Secure Data Storage
Secure Login
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Single Sign On
SSL Security
Summary Reports
Surveys & Feedback
Third-Party Integrations
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
Uptime Reporting
User Management
Video Call Recording
Video Chat
Video Conferencing
Video Support
Whiteboard
Workflow Management

ISL Light Integrations

Avast Ultimate Business Security

Autotask PSA

Bitrix24

Freshservice

Freshdesk

Devolutions Hub

See all 10 integrations

ISL Light User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.7

Functionality

4.6

Lars Henrik M.

Verified reviewer

Program Development

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

An easy remote tool to use

Previously 5

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Functionality

Pros:

Ease of use connecting clients - I help many customers every day. It is good that both can use the keyboard and mouse.

Cons:

The remote control of iPad is not working after at few minutes of use.

David B.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

Very useful and stable program

ISL Online i very stable and useful program. I racomend it to everyone who need remote control and remote help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

implicity of using it and Stability of program. Also the administrator mode is very useful and very simple to use.

Cons:

File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.

Reasons for switching to ISL Light

Administrator rights in team viewer was possible only if team viewer was installed on remote computer

Vendor Response

David, thank you for sharing your positive experience with ISL Online and recommending it to others! Regarding file transfer, we recommend using the File Manager. Learn more: https://help.islonline.com/37390/166674?from_search=205708194#file-manager-1

Replied November 2025

Mathew F.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Reviewed December 2023

Thanks ISL LITE!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

Ease of deployment and use, great product indeed!

Cons:

Not much, good product. Enhoy using it and the team support us really well!

Reasons for choosing ISL Light

Better product in terms of use/pricing and support.

Reasons for switching to ISL Light

Cost and general support issues, got a bit confusing as their deal evolved.

Andraz H.

Verified reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

Happy customer

I am very happy with the product, and will use it in the future. If anyone ask i will reccomend the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows.

Cons:

Sometimes its a bit slow. And i dont like that i have to enable every time administrator function. Sometimes is on sometimes i hawe turn it on again.

Reasons for choosing ISL Light

Becouse of very good price and functionality.

Vendor Response

Andraž, thank you for your feedback! Administrative mode is enabled by default when you’re running ISL AlwaysOn sessions (unattended access), while it must be enabled manually when you’re in a remote support session (ISL Light). Learn more about Administrative mode: https://help.islonline.com/37390/1906830

Replied November 2025

Gregor K.

Verified reviewer

Printing

2-10 employees

Used daily for less than 12 months

Reviewed September 2025

Reliable and Easy-to-Use Remote Support Tool

My overall experience with ISL Light has been very positive, as it is reliable, secure, and easy to use for remote support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security.

Cons:

Overall the software works well, but the copy function only works like drag and drop, which can be a bit limiting.

Reasons for switching to ISL Light

I made the switch because I wanted a reliable solution while also supporting a Slovenian company with great service.

Vendor Response

Gregor that you for your review and support!

Replied October 2025

Luka H.

Verified reviewer

Computer Games

201-500 employees

Used weekly for less than 2 years

Reviewed September 2025

Great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like ISL Light for its simplicity and reliability. It makes remote support fast, secure, and very user-friendly, allowing me to assist anyone with just a few clicks.

Cons:

Honestly, I haven’t found any drawbacks so far—ISL Light works smoothly and meets all my needs. Great

Reasons for switching to ISL Light

I switched because ISL Light is more lightweight, faster to set up, and offers a more straightforward licensing model. It also feels more secure and reliable compared to TeamViewer, which often had unnecessary pop-ups and restrictions.

Vendor Response

Thank you for your feedback!

Replied October 2025

Aaron A.

Verified reviewer

Computer Networking

51-200 employees

Used daily for more than 2 years

Reviewed October 2024

great utility for user support

The experience is very good, both for the user and the administrator, ease of connection, connection to multiple operating systems, it also has many utilities for remote management, whiteboard, copy, multiple screens, black screen, restart and reconnect. After trying several tools, this is the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about ISL is the ease of connection, the environment and file transfer, it has many additional utilities, one of the ones I use the most is writing text from the clipboard for when it doesn't allow pasting on the type of screen.

Cons:

It does not have any negative points, it is a good tool, we have been using it for many years and we have not had any problems. For mac os it is a bit complicated to control but that is the fault of mac os security

Reasons for choosing ISL Light

for price and the test are succesfully for end users

Reasons for switching to ISL Light

expensive and problems to connect with users

Vendor Response

Hi Aaron, thanks a lot for your detailed and valuable feedback! We're glad to see ISL Online fulfils your needs.

Replied November 2024

Bart V.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Good remote support system, real value for money

we are using it for about 3 years now and would not return to what we used before. it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can quickly and easily assist users. We can create isl always on silent installer packages that just require 1 double click to install it on a system, no further config needed. Lets us share connections with co workers. The product most of the times just works, no hassle, just as it should be. No version hassles like competitors or extreme pricing for features. It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.

Cons:

users get warnings about the isl download, they have to confirm downloading an unsafe file... copy-pasting from outside into a session is sometimes troublesome, luckily there is the paste-keyboard type option which always works isl always on agents may sometimes take multiple minutes to show online after booting or rebooting a machine. file transfer could be handier. less fit for Mac,

Reasons for choosing ISL Light

pricing, stability, ease of use, seeing it work well with other people that use it

Reasons for switching to ISL Light

netsupport and gotoAssist stopped Teamviewer is expensive an next to no support, a lot of issues with their versions incompatibilities. not simple to setup unattended access.

Vendor Response

Hi Bart, thank you for your feedback! When using a cloud license, the issues you’ve described shouldn’t occur. However, if you’re a server license user, please reach out to our live chat, and we’ll gladly assist you in resolving the issue.

Replied November 2024

AŠ

Andrejs Š.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed October 2024

Reliable Remote Access with Room for Improvement

Overall, ISL Light is a powerful tool for remote desktop management, especially for IT support professionals. It’s secure, highly functional, and offers great flexibility in terms of platform support. However, there are minor areas that could be improved, such as connection reliability and ease of setup, but these do not outweigh its overall effectiveness in managing remote tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the standout features of ISL Light is its robust functionality. It offers seamless remote desktop access, allowing users to easily connect to and manage devices, which makes it ideal for IT support and troubleshooting tasks. The software is user-friendly, secure, and has solid cross-platform compatibility, which is essential for managing various systems remotely.

Cons:

While the software is generally effective, connection stability can occasionally be an issue, especially during longer sessions. It could benefit from faster reconnection times and improved stability during high-traffic periods. Additionally, some users may find that the initial setup requires a bit more time compared to competitors, and the pricing structure could be more transparent.

Reasons for switching to ISL Light

functionality and price. The software is user-friendly

Vendor Response

Andrejs, thank you for your detailed feedback on ISL Online!

Replied November 2024

Tim H.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Reviewed December 2024

Very good Teamviewer replacement with minor weaknesses

Very good, a reliable solution. We have been using the solution for many years and are thrilled with the fast chat support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onpremise (ISL Conf Proxy Server) Software Calculate costs No SaaS or dynamic pricing Good support directly via chat

Cons:

The admin interface is sometimes awkward (expert settings) or non-intuitive. Mobile apps not easy to use for ISL Conf proxy users, from the perspective of end users.

Reasons for choosing ISL Light

Overall package, pricing and direct support chat

Reasons for switching to ISL Light

Switch to subscription model, unusual and unjustified price increase (IPO)

Vendor Response

Tim, we appreciate your feedback, thank you!

Replied October 2025

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