IR Collaborate 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IR Collaborate

4.6

(14)

Pricing

Pricing available upon request

About IR Collaborate

IR Collaborate is a unified communications monitoring platform designed to help businesses predict disruptions and optimize performance across on-premise, cloud, or hybrid audio, voice, and other collaboration systems. Managers can quickly identify root causes for issues, minimize user impact and diagnose problems using granular data analysis and historical information.

IR Collaborate allows enterprises to gain insights into system performance across network routers or layers and session controllers. Organizations can monitor, respond to or resolve issues in real-time and improve IT processes by troubleshooting multi-vendor unified communications from within a unified system. It also supports various platforms such as Microsoft Teams, Skype for Business, Zoom, Avaya, Polycom, Oracle, Ribbon, and more.

IR Collaborate enables businesses to ensure enhanced return on investment (ROI) by improving end-user experiences and organizational productivity. Enterprises can also monitor unified communication environments for meetings, calls, and interactions across applications, vendors, network paths, and elements.

Unified communications and collaboration platforms form the basis of some o...

IR Collaborate Screenshots

IR Collaborate Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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IR Collaborate Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of IR Collaborate
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Audit Trail
Bandwidth Monitoring
Call Monitoring
Call Recording
Call Routing
Collaboration Tools
Configurable Workflow
Configuration Management
Customizable Branding
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Diagnostic Tools
Email Alerts
Event Logs
Event Tracking
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
Network Analysis
Network Monitoring
Network Resource Management
Performance Management
Performance Metrics
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remote Monitoring & Management
Reporting & Statistics
Service Level Agreement (SLA) Management
Simple Network Management Protocol (SNMP)
SSL Security
Third-Party Integrations
Threshold Alerts
Troubleshooting
Uptime Reporting
Video Conferencing
Visual Analytics
Voice Mail

IR Collaborate Integrations

Cisco Unified Contact Center Express

Microsoft Teams

IR Collaborate User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.1

Value for money

4.5

Customer support

4.6

Functionality

4.4

Verified

Reviewer

Military

10000+ employees

Used daily for less than 2 years

Review source

Reviewed April 2021

More than a monitoring

We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Cons:

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

Vendor Response

Thanks for your feedback. We will take this into consideration. In the meantime, check out our IR Community for other tips and tricks! https://community.ir.com

Replied May 2021

Ahmed M.

Verified reviewer

Import and Export

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

IR Collaborate Has Been Reliable and Fast

IR Collaborate is powerful to use. The experience is incredible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The performance of IR Collaborate is excellent. IR Collaborate has been an affordable and simple to manage solution. It enhances collaboration.

Cons:

I like how effective IR Collaborate has been. IR Collaborate is flawless.

Verified

Reviewer

Computer & Network Security

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed April 2021

Prognosis IR

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR.

Cons:

Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

Reasons for choosing IR Collaborate

This was not chosen by us, probably by our previous team.

Reasons for switching to IR Collaborate

Solarwinds is much cheaper compared to Prognosis. the Customer support is very good. there are too many resources and Trainings are available in order to make the product be aware of the use it more effectively. I dont require to have any Prognosis proprietary knowledge to configure our systems for monitoring. The solarwinds has got generic wizard very easy user interface to implement and add devices for monitoring. we have our own dedicated Solarwinds tools admin within our organization, thus we wanted to leverage their support and while reducing the cost by switching this to Solarwinds.

Vendor Response

Thanks for your feedback! While SolarWinds may have some similar features, IR Collaborate is a speciliazed UC & Collaboration tool which can be quite in-depth and complex. Our Support portal is available for you to get support - https://www.ir.com/support and your Account team at IR are also ready to help. Please reach out to us if you need further assistance!

Replied May 2021

David E.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2021

IR Collaborate VoIP Monitoring

While IR Collaborate is monitoring and reporting on our telephony environment - we are able to focus on building and running the telephony environments. The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool. Through deep insights into the telephony protocols and call quality data, our engineers are able to better understand how the telephony environment is used by our transport and contact center systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to". Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Cons:

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

Vendor Response

Hi David, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to get support - https://www.ir.com/support

Replied May 2021

Nathan D.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2021

IR Collaberate

We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Cons:

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Vendor Response

Hi Nathan, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to report any bugs and get support - https://www.ir.com/support

Replied May 2021

Richard P.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Largest tool in the box

Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

Cons:

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.

Reasons for switching to IR Collaborate

We have been using IR Collaborate for several years now.

Vendor Response

Hi Richard, Thanks for your great review. We're glad that we've been able to help Texas Tech University with our software.

Replied May 2021

Jeff B.

Verified reviewer

Utilities

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2021

Using IR Collaborate for system monitoring

Overall, we have been very happy to have IR Collaborate. The biggest win has been the ability to easily troubleshoot issues related to QOS issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use IR Collaborate to monitoring our Avaya phone system. We have been using the product since 2012 and rely on this system to monitor of our systems to report issues via email. It does this really well. The tools to troubleshoot quality issues are extremely helpful in identifying specifically where issues are happening. Seeing Avaya specific information like firmware information is also extremely helpful for upgrades.

Cons:

The product is a bit complicated to use at first but after the first few months it's pretty easy to navigate and find what you are looking for. Customizing and building new displays was difficult at first and requires a bit of planning and understanding of how the system works in order to successfully create these.

Vendor Response

Hi Jeff, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to get support - https://www.ir.com/support

Replied May 2021

Jeff C.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Solid Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform just runs...we do not see any down time or issues with the software. Once it is setup, we feel very comfortable that we will get alerts on any issues it is monitoring.

Cons:

There is so much this product CAN do and monitor. While we use it for a few select items, the interface in setting up some components can be difficult(CDR). Our account team has always been very helpful in guiding us through these configurations.

Reasons for choosing IR Collaborate

We upgraded from a trail version of the product that was given with a system upgrade.

Vendor Response

Hi Jeff, Thanks for your feedback. We're glad that we've been able to help you with your solution. Our Support portal is available for you to get support - https://www.ir.com/support

Replied May 2021

Danish N.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Prognosis gives lot of insight in the network

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use.

Cons:

GUI is outdated. It does not have feature to change thresholds in one go, you have to edit them one by one. On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file. I am used to of Linux so hoping its Linux version as well as it is easy for me to use.

Vendor Response

Hi Danish, Thanks for your feedback! We are continually improving our product and are already updating our UI to make them more user-friendly and modern. Stay tuned!

Replied May 2021

tim k.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Prognoxix and BT One Cloud Cisco