Re:amaze 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Re:amaze

4.8

(53)

Pricing

Starting at $29.00 per month

About Re:amaze

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.

Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.

Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.

Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.

Re:amaze Screenshots

Re:amaze Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

Plan includes:

Basic Reporting
Chatbots
Cues (Proactive Messages)
Customer Intents
Live Chat
Public/Internal FAQ
Response Templates
Social Media Channels
Unlimited Email Inboxes
Website Integration

Pro

$49.00

per user, per month

Plan includes:

Advanced Reporting
Custom Hosted Domain
Customizable Email Appearance
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Public/Internal FAQ
SMS and Voice Channels
Social Media Channels
Status Page

Plus

$69.00

per user, per month

Plan includes:

Customizable Staff Roles
Departments (Staff Groups)
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Peek (Live Screensharing)
Public/Internal FAQ
Social Media Channels
Staff Performance Reporting
Staff Shifts and Vacation Days

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Re:amaze Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Re:amaze
API
Autoresponders
Call Center Management
Canned Responses
Catalog Management
Chatbot
Chat/Messaging
Configurable Workflow
Content Management
CRM
Customer Engagement
Customer Support
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Document Storage
Email Management
Email Templates
Engagement Tracking
Full Text Search
Geotargeting
Inbox Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Mobile App
Monitoring
Offline Form
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting & Statistics
Screen Sharing
Search
Search/Filter
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Tagging
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Web Notifications

Re:amaze Integrations

Shopify

WooCommerce

Twilio

Adobe Commerce

Google Analytics 360

ShipStation

See all 16 integrations

Re:amaze User Reviews

Overall Rating

4.8

Ratings Breakdown

87%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.8

Stacy W.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

An Affordable Solution for Customer Service Communication

This software has allowed us to efficiently respond to customers in a timely manner increasing the spending confidence knowing they are getting their questions answered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company.

Cons:

We have, yet, to discover the cons of this software. Everything so far has been operating smoothly.

Haleigh V.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

One of the best platforms

I really like this and recommend it to anyone with an e-commerce site

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to contact customers and stay on top of issues.

Cons:

Sometimes the site is a bit laggy and I have to refresh the screen

Verified

Reviewer

Management Consulting

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed December 2018

Basic customer support option

It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was pretty simple to set up and get started.

Cons:

Not very robust, customer support is not super helpful, things disconnect frequently.

Justin C.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed December 2019

Keeps us connected with customers

We use this app daily for all of our customer interactions. It has helped us gain a reputation in our industry for exceptional customer support. Our reviews submitted by customers mention this often.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how I can switch between the mobile and browser versions depending on where I am, whether at my desk or out and about. This allows me to rapidly reply to customer questions and also not allow any to accidentally go unanswered. Two features would really be quite valuable to me: 1) If composing a reply on, e.g., mobile but then not getting a chance to finish, having that partial reply automatically populate on my browser version when I open that ticket, allowing me to finish the reply seamlessly. 2) As I type replies, have Reamaze do background searches for similar replies and allow me to quickly cut-n-paste from existing, older tickets. For example, I often send URLs to customers for products they are looking for. If I type part of the product name, have it suggest that product's URL so I don't have to go look it up in another browser tab, copy/paste, etc. Otherwise, I do like the response templates and help articles but they sometimes aren't quite flexible enough for these sorts of quick responses. I also like how it seamlessly integrates with facebook messenger and other social media platforms.

Cons:

Sometimes the mobile app crashes when typing replies (iphone 8+/latest IOS) which gets irritating.

Reasons for switching to Re:amaze

This was much better in every way except having to pay for it!

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

Easy setup and great at helping provide 5 star customer support

Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff. Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze. Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app. We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages. Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.

Cons:

Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts. Other than this it's perfect

Vendor Response

Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.

Replied July 2018

Ron C.

Verified reviewer

Arts and Crafts

11-50 employees

Used daily for more than 2 years

Reviewed December 2019

Easy and Affordable

ReAmaze has simplified our customer service workflow immensely, and has, over the years we've been using them, added many features that are incredibly helpful. Website integration is seamless, and performance has been extremely reliable.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

ReAmaze has all of the features I need for my small business customer service, without all the bloated features of some of their competitors. It's lean, affordable, and completely effective. I've been using it for years and have no complaints.

Cons:

I have to reach a bit to find something that I don't love about ReAmaze, but I'm not a massive fan of the format on the shout boxes. They're a bit confusing for some users.

Reasons for choosing Re:amaze

Price and simplicity

Verified

Reviewer

Consumer Electronics

51-200 employees

Used daily for more than 2 years

Reviewed December 2019

Reamaze Rules

It is aMaZinG

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side.

Cons:

If I had to pick a con about this software, it would be the fact that I am addicted to it.

Verified

Reviewer

Graphic Design

2-10 employees

Used daily for less than 12 months

Reviewed December 2019

Great to manage your jobs

10/10 would reply to customers with again

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

-Tagging emails to track the status - Setting reminders to clear your inbox of emails on hold - Set "departures" to keep emails/jobs organized - integrates well with Shopify orders

Cons:

-I wish you could see the description of tags when applied to emails -Hope that there is more integration with triggering events when detecting actions taken from shopify

Brie R.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for less than 12 months

Reviewed December 2019

Awesome solution for multiple email sources

Optimized response times, solutions to clients problems can be found faster, when not spending time conecting to multiple accounts.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ability to have all messages, emails, notifications in one place.

Cons:

Not fully compatible woth all social media ( instagram messages don’t come through )

Richard K.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Reviewed December 2019

Fantastic Support Software

Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, implements with social media, implements with ecommerce website, includes help desk software.

Cons:

Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc.

Reasons for switching to Re:amaze

The functionality and simplicity of Reamaze over Teamwork was amazing.

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