Re:amaze 2026: Benefits, Features & Pricing

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Wondering if Re:amaze is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Re:amaze

4.8

(53)

Pricing

Starting at $29.00 per month

About Re:amaze

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.

Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.

Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.

Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.

Re:amaze Screenshots

Re:amaze Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

per user, per month

Plan includes:

Basic Reporting
Chatbots
Cues (Proactive Messages)
Customer Intents
Live Chat
Public/Internal FAQ
Response Templates
Social Media Channels
Unlimited Email Inboxes
Website Integration

Pro

$49.00

per user, per month

Plan includes:

Advanced Reporting
Custom Hosted Domain
Customizable Email Appearance
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Public/Internal FAQ
SMS and Voice Channels
Social Media Channels
Status Page

Plus

$69.00

per user, per month

Plan includes:

Customizable Staff Roles
Departments (Staff Groups)
Live Chat
Live View of Site Visitors
Manage Multiple Brands in One Account
Peek (Live Screensharing)
Public/Internal FAQ
Social Media Channels
Staff Performance Reporting
Staff Shifts and Vacation Days

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Re:amaze Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Re:amaze
API
Autoresponders
Call Center Management
Canned Responses
Catalog Management
Chatbot
Chat/Messaging
Configurable Workflow
Content Management
CRM
Customer Engagement
Customer Support
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Document Storage
Email Management
Email Templates
Engagement Tracking
Full Text Search
Geotargeting
Inbox Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Access
Mobile App
Monitoring
Offline Form
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting & Statistics
Screen Sharing
Search
Search/Filter
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Tagging
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Web Notifications

Re:amaze Integrations

Shopify

WooCommerce

Twilio

Adobe Commerce

Google Analytics 360

ShipStation

See all 16 integrations

Re:amaze User Reviews

Overall Rating

4.8

Ratings Breakdown

87%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.8

Oliver M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

A very modern take on customer support helpdesk, live chat, and customer engagement.

I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Cons:

Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Vendor Response

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Replied February 2018

Ian M.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

A lot of features for a good price

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go.

Cons:

The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).

Reasons for choosing Re:amaze

Better price and more features (especially knowledge base)

Matt m.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for free trial

Review source

Reviewed August 2019

Not quite there, but REALLY close to being a great support tool

Overall, the onboarding and setup experience was excellent but the live chat was enough of a turn off that we had to bounce. We might be back though if they clean it up!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. everything from the customer end looks and feels great.

Cons:

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

Reasons for switching to Re:amaze

Intercom was way overpriced and Reamaze provided enough of the feature we were looking for to warrant the switch.

Vendor Response

Hi Matt, Thanks for leaving a candid and honest review for Re:amaze. We do remember speaking to you about the experience and what we're looking to improve about it in the future. Re:amaze does offer two chat modes, the first being Real Time Messaging (like iMessage or Facebook Messenger), the other being Classic Chat. The Classic Chat mode probably would have suited you better because there are features like missed chat, delays, chat transcripts, and much more. There are things we're looking to improve though so your feedback is always welcome. Thanks for giving us a try and we're sorry we didn't quite get to "amaze" you this time around.

Replied September 2019

Christopher B.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 12 months

Reviewed December 2019

Great product!

I researched platforms and brought Reamaze on my last job. It was great to work with and extremely efficient at handling multi-channel communications. I liked the product so much, that when I moved into my current position, I immediately suggested bringing Reamaze on board. Prior to Reamaze, they were managing all e-mail channels separately as well as another system for live chat and customer management. Reamaze is a great platform for manging customer communication and live chat - the best hands down!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Handling multi channel communication (including social channels) means only one place to log in to see all customer communications. Pulling in info from our Shopify store is a huge plus - you already have background on the customer yo are talking with. Love that I can see who else is actively in a message to a customer so we are not double dipping and wasting time. Plus so much more...

Cons:

The only con is that I wish it was a bit more sales focused. I know that Reamaze is going there, but while I like the embedded shoutbox, its not always the prettiest for sales. If the shoutbox could work in tandem with some pop-ups that can be creatively designed, I think it would be a great sales piece as well.

Reasons for choosing Re:amaze

Reasons for switching to Re:amaze

Reamaze was much more affordable with more features and a much better backend user experience.

George C.

Verified reviewer

Consumer Electronics

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Powerful All-in-One business software

Wonderful all in one client software that we have been using for our company for 2+ years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.

Cons:

Larger reports take a while to download but its reasonable considering the amount of data in the reports.

Reasons for switching to Re:amaze

needed to manage various business email accounts, live chat, and support from the Reamaze company.

Alex J.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Great all around customer service platform

Reamaze has been great for us. Makes it much easier to communicate and answer our customers now. It also give us a great knowledge base for our customers so they don't have to contact us for simple questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The many functions it offers. Before this, we only had live chat software. This incorporates live chat, our support email, and a knowledge base (frequently asked questions) for our customers.

Cons:

Nothing really. The only thing I can think of is that the chat bubble icon isn't very customize-able. Only a few options.

Reasons for choosing Re:amaze

Help Scout and Intercom didn't integrate with BigCommerce like Reamaze did.

Reasons for switching to Re:amaze

Tawk.to didn't have as many features unfortunately. But it was a great chat platform.

Rohin S.

Verified reviewer

Retail

10000+ employees

Used daily for less than 12 months

Reviewed December 2019

Easy to setup and very powerful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to understand your customer's experience and the chat functionality is very expansive

Cons:

The pricing could be improved upon as it basically offers you a beginners plan then a very expensive plan as you need to add more people to your team. Feast or famine

Reasons for choosing Re:amaze

It offers more functionality along with the tracking features makes this tool very invaluable

Winston H.

Verified reviewer

Higher Education

Used daily for less than 2 years

Review source

Reviewed October 2017

Great helpdesk platform with lots of features and awesome customer service.

Consolidated a lot of our helpdesk needs, CRM needs, chat needs to help with conversions. Saved us a lot of money by moving us away from a boatload of tools that we need to pay for separately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They offer all the features a growing company like ours need. That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great. They honor all grandfathered accounts which makes the entire service future-proof. My favorite thing about Re:amaze is their customer service. Absolutely top notch.

Vendor Response

Thanks for reviewing Re:amaze, Winston! I'm glad we're creating a platform that you enjoy.

Replied February 2018

Jeremy W.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

An outstanding client-support option for B2B

I volunteered to write a positive review because we've been very happy with Reamaze. It's been the actual real and working solution to our need--to deliver a high-quality B2B client support experience. Now we can concentrate on other things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After a reasonably comprehensive search and stutter-starts on 2 other platforms, we found Reamaze was the one combination of quality and features that really met our need. The most distinguishing feature for us was the ability to marry live chat support with a private, client-only knowledgebase. The fantastic, friendly, and prompt support is a huge bonus, and we've found their embeddable components are less heavy and are better performing than the others we tried. Integrating to show which customers are doing what and where was super simple and the actually real-timeyness of it has been of great value.

Cons:

Because it's markup based, it's more work to do certain things in documentation, most notably adding images to support articles. I'd also like some reports/tracking on who and how many of whom are visiting and reading articles in our Help Center, but I believe that's on their roadmap.