CRM Messaging 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CRM Messaging

4.6

(39)

Pricing

Starting at $29.00 per month

About CRM Messaging

CRM Messaging – Streamline Customer Conversations with AI-Powered Automation
Customers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.

CRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.

🌟 Key Features & Benefits

Multi-Channel Messaging – One Unified Platform
Stop switching between tools—CRM Messaging centralizes all customer interactions.
✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages.
✔ Email Campaigns – Automate newsletters and notifications.
✔ Voice Calls – Connect instantly for sales and support.
✔ Live Chat – Engage website visitors in real-time.

With a shared inbox for all conversations, your team stays organized and responsive.

AI-Powered Automation – Save Time & Improve Engagement
Repetitive tasks slow down businesses. CRM Messaging automates conversations so y...

ou can focus on growth. ✔ Auto-replies for FAQs and lead inquiries. ✔ Trigger messages based on customer actions. ✔ Schedule bulk campaigns across SMS, WhatsApp, and email. ✔ Drip campaigns to nurture leads and increase conversions. Automation ensures faster responses and better engagement without extra effort. 3. Team Collaboration with a Shared Inbox Juggling multiple customer inquiries? Our shared inbox keeps teams aligned. ✔ Assign messages to the right team members. ✔ Tag, prioritize, and track customer interactions. ✔ Monitor response times and improve efficiency. ✔ Use quick replies and saved templates for consistency. With real-time visibility, your team provides better support and sales follow-ups. 4. Advanced Reporting & Analytics Optimize messaging with data-driven insights. 📊 Monitor message delivery, open rates, and engagement. 📊 Track response times and agent performance. 📊 Improve campaigns with customer behavior analysis. With real-time analytics, you make informed decisions to enhance communication. 5. Easy Integration with Your Business Tools CRM Messaging works with your existing tools, so workflows stay smooth. ✔ Import customer contacts effortlessly. ✔ Trigger messages based on CRM activities. ✔ Sync interactions across platforms. No more manual work—just seamless communication. 6. Secure, Compliant & Scalable 🔐 GDPR-compliant data handling. 🔐 End-to-end encryption for customer privacy. 🔐 Built to handle high-volume messaging. With CRM Messaging, your data stays secure, compliant, and scalable as your business grows. Who is CRM Messaging For? ✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution. ✅ Sales & Marketing Teams looking to engage and convert leads faster. ✅ Customer Support Teams handling high message volumes efficiently. ✅ E-commerce & Service Businesses automating updates, offers, and reminders. If you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you. Why Software Advice Users Choose CRM Messaging ✔ Easy to use – No complex setup, start instantly. ✔ Feature-rich – From automation to analytics, all in one place. ✔ Scalable – Grows with your business. ✔ Affordable – Premium features at a budget-friendly price. ✔ Reliable – Secure, compliant, and optimized for high-volume messaging. 📈 How CRM Messaging Helps Your Business Grow ✅ Eliminate scattered messaging tools – manage everything in one place. ✅ Save time with automation – streamline conversations. ✅ Improve customer experience – respond faster and engage better. ✅ Gain insights – track and optimize campaigns. ✅ Boost revenue – drive more sales through better communication. 💡 Try CRM Messaging now and take your business communication to the next level!

CRM Messaging Screenshots

CRM Messaging Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

flat rate, per month

No plan information available

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CRM Messaging Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of CRM Messaging
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Responses
Automatic Call Distribution
Call Center Management
Caller ID
Call Monitoring
Call Reporting
Call Routing
Call Tracking
Call Transcription
Campaign Management
Canned Responses
Chatbot
Chat/Messaging
Compliance Management
Consent Management
CRM
Customer Segmentation
Customizable Fields
Customizable Templates
Drip Campaigns
Email Campaign Management
Email Sequences
Event Triggered Actions
Interaction Tracking
IVR
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
List Management
Live Chat
Marketing Automation
Mass Texting
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Language
Natural Language Processing
On-Demand Recording
Open Rate Tracking
Performance Metrics
Personalization
Polls/Voting
QR Codes
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Recording
Reputation Management
SMS Messaging
Support Ticket Management
Template Management
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

CRM Messaging Integrations

Sinch MessageMedia

SMS-iT

msg91

Twilio

Zoho CRM

See all 20 integrations

CRM Messaging User Reviews

Overall Rating

4.6

Ratings Breakdown

74%

18%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.8

Functionality

4.6

Maersk V.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 6 months

Reviewed May 2023

One of the best SMS Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can personalized it by using our own numbers.

Cons:

None so far. I haven't fully use the tool yet

Vendor Response

Thank you for your valuable feedback.

Replied May 2023

Sambhavi G.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 12 months

Reviewed May 2024

Easy to Use and Awesome Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most

Cons:

Nothing yet! I am happy with the service and product

Vendor Response

Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team!

Replied September 2024

Varun F.

Verified reviewer

Research

11-50 employees

Used daily for less than 6 months

Reviewed April 2024

Review for WhatsAPP

So Far It is OK, There is a lot of improvement to be made for the integration with Zoho CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple Set up, Good Service, Simple UI,

Cons:

Very Poor intgration with Zoho CRM , Not Sure if the Messaging is reaching the targeted customer.

Vendor Response

Thank you, Varun, for your honest feedback. We’re glad you found the setup and service satisfactory, but we’re sorry to hear about the challenges you faced with the Zoho CRM integration. Ensuring that messages reach the intended recipients is crucial, and we’re actively working to improve this aspect. Your input is valuable to us, and we’re committed to enhancing our platform to better meet your needs. If you have any specific suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help

Replied September 2024

Priyanka S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

One of the Best Platform for SMS & WhatsApp Marketing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team

Cons:

I think their UI need to be more user friendly

Vendor Response

Thank you, Priyanka, for your kind words and support! We’re delighted to hear that you find CRM Messaging to be one of the best platforms for SMS and WhatsApp marketing. Your appreciation for our frequent feature updates and customer support means a lot to us. We’re continuously working to improve our UI to make it even more user-friendly, and your feedback helps us in that direction. If you have any further suggestions or need assistance, we’re here to help!

Replied September 2024

Nipun D.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Reviewed May 2024

Great helping hand for our team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Ease of use - Seamless integration with CRM

Cons:

- None as such, has been 2 months can tell more later

Vendor Response

Thank you, Nipun, for your positive feedback! We’re delighted to hear that CRM Messaging has been a great helping hand for your team and that you find it easy to use with seamless CRM integration. We’re here to ensure that your experience remains smooth and beneficial. If you have any suggestions or feedback in the future, feel free to reach out. We're always here to support you!

Replied September 2024

Ali a.

Verified reviewer

Computer Software

2-10 employees

Used monthly for less than 6 months

Reviewed May 2024

SMS / whatsapp messaging for my Clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to setup with initial setup call with crm team , very quick and effective support.

Cons:

can work on the UI to make it easier to navigate and seems its a powerfull tool but often you have to reach to support for some features.

Vendor Response

Thank you, Ali, for your detailed review! We're glad to hear that you found the setup process easy and our support team responsive. Your feedback on the UI is valuable, and we’re constantly working to improve navigation and make the user experience more intuitive. We're pleased that you find CRM Messaging powerful for your SMS and WhatsApp needs. If you have any specific suggestions or need further assistance, feel free to reach out—we’re here to help!

Replied September 2024

Michael H.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Reviewed July 2023

Support is everything

It's taken less than a week to get this set up. Be aware that there are regulations that these companies have to follow, for example Canada requires proof of business registration, and without it the account cannot be set up. What's great with CRM Messaging is that the integrations with HubSpot is somewhat complex, and in some instances, you may need to use Zapier. But their support team are incredibly competent and know how to get everything working.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team is fantastic and the product works well to allow for call and sms to come through HubSpot.

Cons:

It's minor but they were not able to provide Voice on a free trial. That's in part due to the way that they have to commit to the service being used. I did ask what would happen if I didn't like the service (eg, if the voice quality was poor), and they offered a straight refund. So, a very minor friction point.

Reasons for choosing CRM Messaging

Mitto is not available in Canada

Vendor Response

Thanks for your kind words about our support team! We're glad to hear our product integrates well with HubSpot for calls and SMS. We understand your concern about not offering Voice in the free trial and appreciate your understanding of our service commitments. It's great to know our refund policy provided reassurance. We're also happy to hear about your smooth setup experience, even with the necessary regulatory requirements. Our team takes pride in handling complex integrations, and we're always here to assist with any challenges. Thank you for choosing us over alternatives like Mitto, especially given the geographical availability.

Replied December 2023

Delilah M.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Reviewed February 2024

Good product and gets better with every update

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] customer service is great! He's very available and makes has been very helpful whenever we have a question.

Cons:

I wish that our contacts and phone numbers were able to sync better. This may be an issue with our plan and having more contacts than we pay for with syncing, but I often have to rely on context clues or look up the phone number in my database if I am messaging a client from my phone.

Vendor Response

Thank you, Delilah, for your thoughtful review and for being a long-time user of CRM Messaging! We’re glad to hear that our customer service has been helpful and responsive. We appreciate your feedback regarding contact and phone number syncing, and we’ll look into ways to improve this feature. Your input helps us refine our product to better serve your needs. If there’s anything else we can assist with or if you have any suggestions, please don’t hesitate to reach out. We’re here to support you!

Replied September 2024

Darko S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed August 2022

Whatsapp fine tuning provider

Open new possibility in my CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support from CRM Team , onboarding, speed

Cons:

No cons for me, can only recommend on my friends

Vendor Response

Dear Darko, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst

Replied December 2022

Verified

Reviewer

Information Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed November 2022

Productive tool for sending dynamic Whatsapp Messages

Ratings Breakdown

Ease of use

Functionality

Pros:

Its an excellent and efficient tool for sending two-way Whatsapp messages and moreover you can configure dynamic templates as well

Cons:

UI need to upgrade but I think their team is working on it

Vendor Response

Dear, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst

Replied December 2022

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