CRM Messaging 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CRM Messaging

4.6

(39)

Pricing

Starting at $29.00 per month

About CRM Messaging

CRM Messaging – Streamline Customer Conversations with AI-Powered Automation
Customers today expect fast, seamless, and personalized communication. Managing multiple messaging channels separately can lead to missed messages, slow response times, and lost opportunities.

CRM Messaging is an all-in-one communication platform designed for small and mid-sized businesses to enhance engagement across SMS, WhatsApp, Email, Voice Calls, and Live Chat. Whether in sales, marketing, or customer support, our platform helps you connect, automate, and scale—all from one place.

🌟 Key Features & Benefits

Multi-Channel Messaging – One Unified Platform
Stop switching between tools—CRM Messaging centralizes all customer interactions.
✔ SMS & WhatsApp – Send promotions, reminders, and transactional messages.
✔ Email Campaigns – Automate newsletters and notifications.
✔ Voice Calls – Connect instantly for sales and support.
✔ Live Chat – Engage website visitors in real-time.

With a shared inbox for all conversations, your team stays organized and responsive.

AI-Powered Automation – Save Time & Improve Engagement
Repetitive tasks slow down businesses. CRM Messaging automates conversations so y...

ou can focus on growth. ✔ Auto-replies for FAQs and lead inquiries. ✔ Trigger messages based on customer actions. ✔ Schedule bulk campaigns across SMS, WhatsApp, and email. ✔ Drip campaigns to nurture leads and increase conversions. Automation ensures faster responses and better engagement without extra effort. 3. Team Collaboration with a Shared Inbox Juggling multiple customer inquiries? Our shared inbox keeps teams aligned. ✔ Assign messages to the right team members. ✔ Tag, prioritize, and track customer interactions. ✔ Monitor response times and improve efficiency. ✔ Use quick replies and saved templates for consistency. With real-time visibility, your team provides better support and sales follow-ups. 4. Advanced Reporting & Analytics Optimize messaging with data-driven insights. 📊 Monitor message delivery, open rates, and engagement. 📊 Track response times and agent performance. 📊 Improve campaigns with customer behavior analysis. With real-time analytics, you make informed decisions to enhance communication. 5. Easy Integration with Your Business Tools CRM Messaging works with your existing tools, so workflows stay smooth. ✔ Import customer contacts effortlessly. ✔ Trigger messages based on CRM activities. ✔ Sync interactions across platforms. No more manual work—just seamless communication. 6. Secure, Compliant & Scalable 🔐 GDPR-compliant data handling. 🔐 End-to-end encryption for customer privacy. 🔐 Built to handle high-volume messaging. With CRM Messaging, your data stays secure, compliant, and scalable as your business grows. Who is CRM Messaging For? ✅ Small & Mid-Sized Businesses (SMBs) needing an affordable messaging solution. ✅ Sales & Marketing Teams looking to engage and convert leads faster. ✅ Customer Support Teams handling high message volumes efficiently. ✅ E-commerce & Service Businesses automating updates, offers, and reminders. If you want faster responses, better engagement, and higher conversions, CRM Messaging is built for you. Why Software Advice Users Choose CRM Messaging ✔ Easy to use – No complex setup, start instantly. ✔ Feature-rich – From automation to analytics, all in one place. ✔ Scalable – Grows with your business. ✔ Affordable – Premium features at a budget-friendly price. ✔ Reliable – Secure, compliant, and optimized for high-volume messaging. 📈 How CRM Messaging Helps Your Business Grow ✅ Eliminate scattered messaging tools – manage everything in one place. ✅ Save time with automation – streamline conversations. ✅ Improve customer experience – respond faster and engage better. ✅ Gain insights – track and optimize campaigns. ✅ Boost revenue – drive more sales through better communication. 💡 Try CRM Messaging now and take your business communication to the next level!

CRM Messaging Screenshots

CRM Messaging Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

flat rate, per month

No plan information available

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CRM Messaging Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of CRM Messaging
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Responses
Automatic Call Distribution
Call Center Management
Caller ID
Call Monitoring
Call Reporting
Call Routing
Call Tracking
Call Transcription
Campaign Management
Canned Responses
Chatbot
Chat/Messaging
Compliance Management
Consent Management
CRM
Customer Segmentation
Customizable Fields
Customizable Templates
Drip Campaigns
Email Campaign Management
Email Sequences
Event Triggered Actions
Interaction Tracking
IVR
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
List Management
Live Chat
Marketing Automation
Mass Texting
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Language
Natural Language Processing
On-Demand Recording
Open Rate Tracking
Performance Metrics
Personalization
Polls/Voting
QR Codes
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Recording
Reputation Management
SMS Messaging
Support Ticket Management
Template Management
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing

CRM Messaging Integrations

Sinch MessageMedia

SMS-iT

msg91

Twilio

Zoho CRM

See all 20 integrations

CRM Messaging User Reviews

Overall Rating

4.6

Ratings Breakdown

74%

18%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.8

Functionality

4.6

SHAH MD UBADAH ..

Verified reviewer

Construction

2-10 employees

Used weekly for free trial

Review source

Reviewed May 2024

Vivid observation

CRM messaging is the best option for any marketers. This is best In my observation. Everyone will choose it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The whole program of CRM messaging is a great work for present days.

Cons:

I didn't find any anything least about CRM messaging.

Daniel P.

Verified reviewer

Government Relations

2-10 employees

Used weekly for less than 2 years

Reviewed October 2024

Excellent Support & Value

I use the bulk SMS messaging. That has been an excellent experience overall. The support and the price are fantastic. They add new and helpful features regularly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team is first rate. Very responsive and always helpful. The lower cost help us to meet our clients needs within their limited budgets.

Cons:

Larger contact lists and SMS Campaigns (i.e. 10k records or more) take a while to upload and send but to be fair, the companies that do it faster cost two to three times more.

Reasons for switching to CRM Messaging

CRM Messaging is considerably cheaper than Constant Contact.

Vendor Response

Thank you for your review! We're thrilled to hear that you've had such a positive experience with our support team and are finding value in our services. We understand the importance of balancing cost-effectiveness with quality, especially when it comes to managing budgets for clients. Your feedback about handling larger contact lists and SMS campaigns is valuable, and we're continuously working on improvements to optimize performance without compromising affordability. We're glad to have you onboard and are excited to keep enhancing the platform with new features tailored to support your needs. Thanks for choosing CRM Messaging and sharing your experience!

Replied November 2024

Ashutosh J.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

CRM Messaging - Go to Tool for Whatsapp/Text in CRM

Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration

Cons:

Creating whatsapp template needs to be worked on again.

Shankar V.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 2 years

Reviewed June 2024

Very Good Quality and Cost Effective

Ultimate CRM Messaging software, I have used many software's but according to me this is the best CRM Messaging Software which provides all benefit under one rood.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CRM Messaging software is very cost effective able to contact many customers with minimum investment.

Cons:

CRM Messaging helps to use tool as one platform for messaging, calling, scheduling appointment with customers.

Reasons for switching to CRM Messaging

Messages are not delivered on time and no idea about the software works

Vendor Response

Thank you for your positive review! We're delighted to hear that you find CRM Messaging cost-effective and beneficial for connecting with your customers. It's great to know that our platform has met your expectations in terms of messaging, calling, and scheduling—all in one place. We appreciate your trust in switching from HubSpot Marketing Hub to CRM Messaging and are committed to providing a seamless experience. If you have any suggestions or need assistance, please don’t hesitate to reach out. We're here to support you!

Replied September 2024

Andrea R.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 6 months

Reviewed November 2024

Best Platform for Email Marketing

I loved CRM Messaging, currently its my go to platform for any kind of campaign

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more

Cons:

if you will not connect with their executive for demo its hard to find all the features they have

Reasons for choosing CRM Messaging

Due to pricing and feature also it can help me connect another platform along with create a journey of customer through sequences

Reasons for switching to CRM Messaging

Mailerlite is too costly and a bit complicated

Damien R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed April 2024

Great product and great service

My overall experience with CRM messaging has been very positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to work seamlessly with High Level

Cons:

Not much, it is a great product and allows to use another service than High Level service.

Reasons for switching to CRM Messaging

High Level sms service was limiting but we still use High Le3vel for all other purposes outside of SMS, WhatsApp comms

Vendor Response

Thank you, Damien, for your wonderful review! We're thrilled to hear that you’re enjoying the seamless integration with High Level and that CRM Messaging has been a great addition to your communication toolkit. Your positive experience means a lot to us. If you have any suggestions or need further support, please don’t hesitate to reach out. We're here to ensure your continued success with CRM Messaging!

Replied September 2024

Ivan A.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 6 months

Reviewed August 2022

My CRM Messaging experience

My experience overall is pretty good with this software, the customer support is pretty good, the functions work correctly, it has been one of easiest software that I used until now, I can live with the missing information of the dashboard but something that needs to be solved on a short period is the site being slow most of the times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked the most is that the software is pretty easy to use, it has all the functions that any company needs to perform SMS campaigns, and the integrations with CRMs are also pretty easy to set, the user guides are clear to understand.

Cons:

The dashboard. It has missing information on some sections, it can be improved a lot with time, it has some "display bugs" that can be fixed regarding the "schedule" section since the information before and after the SMS are sent looks very different and can be confusing. It's Slow, the platform can be very slow at some points and sometimes it can crash if the process you are doing at the moment is kind of "heavy"

Reasons for switching to CRM Messaging

Because ClickSend does not have the option to insert links on the SMS nor the option to send MMS

Vendor Response

Dear Ivan, I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day! Kind Regards, Kristi Marketing Analyst

Replied December 2022

BalBino F.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 12 months

Reviewed April 2025

Excellent customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support, regular improvements, will recommend it to everyone.

Cons:

Nothing really, all issues have been fixed.

Josh D.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2025

Great product and price!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price and support is best. Wont find another [sensitive content hidden] who is so responsive to clients.

Cons:

Nothing, it functions well. Maybe with updates in the future, the template integration to GHL can be better

Sambhavi G.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 12 months

Reviewed May 2024

Easy to Use and Awesome Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most

Cons:

Nothing yet! I am happy with the service and product

Vendor Response

Thank you, Sambhavi, for the fantastic review! We’re thrilled to hear that you find CRM Messaging easy to use and that our workflow automation features are helping you connect with customers effectively. It's great to know that our service has met your expectations. If you ever have any suggestions or need assistance, feel free to reach out. We’re here to support you and your team!

Replied September 2024

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