Pony Express HQ 2026: Benefits, Features & Pricing

Wondering if Pony Express HQ is right for your organization?

Our SMS Marketing Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pony Express HQ

4.7

(53)

Pricing

Pricing available upon request

About Pony Express HQ

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses.

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation.

Pony Express HQ Screenshots

Pony Express HQ Pricing and Plans

Starting price: $12.00

Free Trial

Free Version

Pay As You Go Pricing

$12.00

usage based

Plan includes:

100% Risk-Free!
1¢ent Per Text Message!
A Dedicated Toll-Free Phone Number
Allow Recipients to Respond Back Privately
Collect Opt-Ins via Our Web-Widget or Keywords
Create Unlimited Keywords
Cross-Posting to Your Facebook
Forward Incoming Calls
Free Message Forwarding to Your Personal Phone
Get a Free Dedicated US Local Phone Number or

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Pony Express HQ Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Pony Express HQ
Activity Dashboard
Alerts/Notifications
Automated Responses
Automated Scheduling
Autoresponders
Campaign Analytics
Campaign Management
Chat/Messaging
Contact Database
Customer Segmentation
Customizable Fields
Customizable Templates
Mass Texting
MMS
Mobile Alerts
Mobile Keywords
Reminders
ROI Tracking
SMS Marketing
SMS Messaging
Template Management
Templates

Pony Express HQ Integrations

Twilio

Zapier

Pony Express HQ User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.6

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

Efficient effective and inexpensive way to communicate with any group

I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

Cons:

I have not found any cons with this software thus far and I have referred this to many of my co-workers

Vendor Response

Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team

Replied June 2019

Barbara R.

Verified reviewer

Wholesale

11-50 employees

Used monthly for free trial

Review source

Reviewed January 2025

Human Resources Manager

Very happy with product, I highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use to contact our employees quickly.

Cons:

Website not the friendliest to navigate.

Christopher R.

Verified reviewer

Entertainment

2-10 employees

Used weekly for free trial

Review source

Reviewed November 2019

Pretty Good Software

Good until you have questions that you need answered

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is easy to use, data entry process is simple.

Cons:

No customer support. Made the using the software frustrating when you have questions.

Reasons for choosing Pony Express HQ

I haven't decided if i'm keeping it yet.

Vendor Response

Hi Christopher, Thank you for your feedback. Pony Express HQ is designed and loved by non-technical teams and organizations. We have a very user-friendly dashboard. Reach out to us anytime via live chat on the dashboard/website, or email. We are committed to doing whatever we can to help better your experience. Let us know anytime if you have any questions. All the best, The Pony Express HQ Support Team

Replied December 2019

Ryan S.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed May 2024

Perfect for our purpose

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. Pony Express makes setting up an account and getting a number approved easily.

Cons:

The waiting process for registering the phone number to be used. Although that is not their fault, it was something that gave us pause initially.

Katy S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2023

Easy to use and responsive support

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product

Cons:

So far I have not found anything that I am unhappy with

Reasons for choosing Pony Express HQ

Pony Express was recommended to us by another State organization we work closely with.

Reasons for switching to Pony Express HQ

Price

Peter H.

Verified reviewer

Consumer Services

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed July 2023

love it

love the use and ease of it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use, can reach alot of people in a short amount of time

Cons:

your list goes back to the beginning after each contact is initiated

Reasons for choosing Pony Express HQ

the value and how much it was

Douglas K.

Verified reviewer

Religious Institutions

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2019

Johnson Grove Church of Christ

The messaging service has been much more reliable than our previous service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cost and the convenience of having multiple people in our office set up multiple groups.

Cons:

The of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message.

Vendor Response

Hi Douglas, We are so happy that you mention Pony Express HQ is more reliable than your previous service! You can definitely send text messages, emergency notifications, and last min. updates with your audience. We don't have the 9 am to 9 pm time limitation. We recommend that text marketing text messages should be in the business hours, not after 9 pm or earlier than 9 am. We have lots of Chuch organization in our Pony Express HQ family, definitely designed for your Church needs. We are also proud to support non-profit organizations with additional 1000 bonus text credits. Thanks for recommending Pony Express HQ to other Church organizations. That is very kind of you. We are happy to have you for over than a year. All the best, The Pony Express HQ Team

Replied August 2020

Audrey K.

Verified reviewer

Sports

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2019

Best Service We've Found!

Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.

Cons:

I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.

Vendor Response

Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team

Replied May 2019

Amanda H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2019

Connecting Supporters

Pony Express HQ has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you!

Ratings Breakdown

Ease of use

Functionality

Pros:

As the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry.

Cons:

It's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet.

Vendor Response

Hi Amanda, Thank you for your candid feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations. Our support team has reached out to you already, and we are committed to doing whatever we can to help better your experience. For your question; before you send a text message you can see every detail; - Click the "+Group Message Details" button; (left top on the group message window) -Your group has how many x subscriber(s) -Estimated credit cost per subscriber is x credits -Estimated total credit cost is x credits -How many x texts credit you'll spend (right bottom of the group message window) Reach out us anytime via live chat in the dashboard, and let us know if you have any other questions. We'd love to answer your questions. All the best, The Pony Express HQ Support Team

Replied October 2019

Verified

Reviewer

Sports

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Best Mass Text Program!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy this program is to work and how it keeps all my contacts and groups super organized!

Cons:

I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.

Vendor Response

Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team

Replied June 2019

Showing 1 - 10 of 53 Reviews

See All Reviews