Pony Express HQ 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Pony Express HQ

4.7

(53)

Pricing

Pricing available upon request

About Pony Express HQ

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses.

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation.

Pony Express HQ Screenshots

Pony Express HQ Pricing and Plans

Starting price: $12.00

Free Trial

Free Version

Pay As You Go Pricing

$12.00

usage based

Plan includes:

100% Risk-Free!
1¢ent Per Text Message!
A Dedicated Toll-Free Phone Number
Allow Recipients to Respond Back Privately
Collect Opt-Ins via Our Web-Widget or Keywords
Create Unlimited Keywords
Cross-Posting to Your Facebook
Forward Incoming Calls
Free Message Forwarding to Your Personal Phone
Get a Free Dedicated US Local Phone Number or

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Pony Express HQ Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Pony Express HQ
Activity Dashboard
Alerts/Notifications
Automated Responses
Automated Scheduling
Autoresponders
Campaign Analytics
Campaign Management
Chat/Messaging
Contact Database
Customer Segmentation
Customizable Fields
Customizable Templates
Mass Texting
MMS
Mobile Alerts
Mobile Keywords
Reminders
ROI Tracking
SMS Marketing
SMS Messaging
Template Management
Templates

Pony Express HQ Integrations

Twilio

Zapier

Pony Express HQ User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.6

Functionality

4.6

Christopher B.

Verified reviewer

Automotive

Self-Employed

Used daily for free trial

Review source

Reviewed October 2018

Easy to use

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons:

I do not like that I can't use a short code instead of a 10 digit.

Vendor Response

Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team

Replied June 2019

Jasmin C.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used monthly for free trial

Review source

Reviewed April 2025

Good and simple to use

Overall, I had a positive experience. It helped me stay organized and communicate more efficiently. I use it almost every day. It saves me time, especially with bulk messages. There’s a bit of a learning curve at the start, but it improves quickly. I think it’s a solid tool for teams that work remotely or handle a lot of outreach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is easy to understand with no need for a long tutorial to get started. It feels fast and smooth. I like how I can schedule messages in advance. The dashboard is simple and works well. Good support

Cons:

Sometimes, messages fail without clear error messages. Also, some features feel hidden or take time to find. It would be great to have more integrations with other tools I already use. The mobile version is not as strong as the desktop version.

Amber A.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2019

Its a good company

Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.

Cons:

The cost of the credits is a little high.

Vendor Response

Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team

Replied March 2020

WILLIAM E.

Verified reviewer

Biotechnology

10000+ employees

Used monthly for less than 6 months

Review source

Reviewed July 2025

Simple and impressive program!

Both simple and intuitive, Pony Express HQ is a positive user experience, easy to use whether you are in need of basic or more advanced tasks!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pony Express HQ is extremely easy to use, particularly for someone, such as myself, without a ton of technical expertise.

Cons:

The biggest flaw I have found with Pony Express HQ is its lack of customization options, particularly with a lack of short codes.

Justin H.

Verified reviewer

Arts and Crafts

51-200 employees

Used weekly for free trial

Review source

Reviewed November 2019

Finally! What Ive been looking for

I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how easy to use the product is, and that my users can subscribe on their own.

Cons:

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!

Vendor Response

Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team

Replied November 2019

Umair Z.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Repair Pros Review

Overall it is ok, not the best i've seen. Definitely could use a lot of improving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard and the csv import process

Cons:

Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.

Reasons for choosing Pony Express HQ

The initial price that was marketed by pony express

Mike G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2019

SMS Service Winner

Gives me a new tool to communicate in the method my clients use most. Very valuable!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers.

Cons:

I wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works?

Vendor Response

Hi Mike, We are so happy that you loved Pony Express HQ and choose us the SMS Service Winner! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ. That is very kind of you. All the best, The Pony Express HQ Team

Replied May 2019

Brandon H.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for free trial

Review source

Reviewed November 2019

Best bang for your buck

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ease of use and the price. It is also very easy to set up.

Cons:

There are not a lot of extra options or tools, but its ease of use is a much better trade off.

Rohit C.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed February 2018

Superb!

I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise.

Vendor Response

Hi Rohit, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call. Glad you like our service and thanks for the kind and detailed review. All the best, The Pony Express HQ Team

Replied October 2019