MessageDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MessageDesk

4.8

(13)

Pricing

Starting at $29.00 per month

About MessageDesk

Add SMS superpowers to your business phone. No number porting. No switching carriers. Just add texting.

MessageDesk is the SMS inbox made for your existing landline or VoIP phone number.

Getting started is easy:

Connect your existing business landline or VoIP phone numbers.

Connect any U.S. or Canadian-based 10-digit business phone number by completing a phone number hosting request.

Our solutions team will register your phone number(s) with carriers to get you enterprise-grade message delivery and reliability.

Send and receive SMS from your existing phone numbers.

Once connected, MessageDesk makes it easy to start sending and receiving text messages through your business phone number.

MessageDesk Screenshots

MessageDesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Individual

$0.00

per user, per month

Plan includes:

Unlimited 1-on-1 SMS
Shared team inbox
Group texting
Media & attachments
Schedule messages
Comments & mentions
Assign conversations
Label conversations
Block contacts
Contact & data import

Team

$29.00

per user, per month

Plan includes:

Unlimited 1-on-1 SMS
Shared team inbox
Group texting
Media & attachments
Schedule messages
Comments & mentions
Assign conversations
Label conversations
Block contacts
Contact & data import

Pro

$79.00

per user, per month

Plan includes:

Unlimited 1-on-1 SMS
Unlimited 100-person text broadcasts
Shared team inbox
Group texting
Media & attachments
Schedule messages
Comments & mentions
Assign conversations
Label conversations
Block contacts

Enterprise

Pricing available upon request

Plan includes:

Unlimited 1-on-1 SMS
Unlimited 100-person text broadcasts
Shared team inbox
Group texting
Media & attachments
Schedule messages
Comments & mentions
Assign conversations
Label conversations
Block contacts

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MessageDesk Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of MessageDesk
Activity Dashboard
Activity Tracking
Alerts/Notifications
Automated Responses
Autoresponders
Campaign Management
Chat/Messaging
Compliance Management
Contact Database
Customer Segmentation
Customizable Fields
Customizable Templates
Employee Directory
Interaction Tracking
Mass Texting
MMS
Mobile Alerts
Mobile Keywords
Real-Time Notifications
Reminders
Reputation Management
SMS Messaging
Template Management
Text-to-Win
Third-Party Integrations

MessageDesk Integrations

Zapier

Webhook Relay

Twilio

MessageDesk User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

5.0

Functionality

4.6

Susan W.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Finally found something I can use.

This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. [SENSITIVE CONTENT HIDDEN] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and [SENSITIVE CONTENT HIDDEN]have been great to work with and have answered any questions I had and worked out any kinks with me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them.

Cons:

The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around.

Reasons for switching to MessageDesk

I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it

Kimberly T.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Exactly what we needed!

So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This has been an amazing addition to our practice.

Cons:

The only thing we wish it was a little easier to send pictures.

Reasons for choosing MessageDesk

Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time.

Vendor Response

Thanks for the positive review Kim!

Replied December 2020

Lauren S.

Verified reviewer

Aviation & Aerospace

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed November 2020

Group Text Made Easy

Better attendance at meetings as this reaches those who do not check emails frequently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.

Cons:

I didn't like the wording limitation I had.

Reasons for choosing MessageDesk

It was the first app I found and thought would be good for what I needed it for.

Vendor Response

Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages.

Replied November 2020

GUARACIR D.

Verified reviewer

Arts and Crafts

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Precisão

All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support.

Ratings Breakdown

Ease of use

Functionality

Pros:

Separates message, lines are decongested.

Cons:

The difficulty of sending a photo and would have to have a call with sales support.

Teeira W.

Verified reviewer

Music

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2021

its a good software

The benefits it has is that it separates messages for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very good for keeping business related messages like clients.

Cons:

i dont like that you have to pay in order to use it.

Brian B.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Great SMS Sales Tool

The customer service was supreme, I consistently had [SENSITIVE CONTENT HIDDEN] reach out and check in to see how things were going and was always super helpful on every task.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform was super user friendly and it never corrupted and was always easy to use.

Cons:

The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry.

Kayla S.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

honesty is the best policy

Its been easy to use for everyone in the office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the text blast and the easy use of it.

Cons:

There currently arent any features that we dislike.

Reasons for choosing MessageDesk

Snapdesk has very good reviews.

MICHAEL K.

Verified reviewer

Medical Devices

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed December 2020

SUPERIOR PRODUCT, SUPERIOR SERVICE

The team at Snap Desk is the best software team I have yet to experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works! Support has been fantastic. Easy to use software.

Cons:

Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets.

Reasons for choosing MessageDesk

I compared other choices...SnapDesk looked like a good fit.

Vendor Response

Thanks for the review, Michael! Much appreciated. We're actually revising the whole contacts upload process to make things easier. Look out for an in-app update on all of that soon!

Replied December 2020

Kimberly K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used other for less than 6 months

Review source

Reviewed March 2021

User Friendly and Reaches All of Our Contacts!

Customer Service is outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep ([SENSITIVE CONTENT HIDDEN]) cleared everything up and guided me along the way.

Cons:

I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal.

Vendor Response

Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out.

Replied March 2021

Sherri K.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2021