Zipwhip 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Zipwhip

4.6

(119)

Pricing

Starting at $19.00 per month

About Zipwhip

Zipwhip is a SMS marketing solution designed to help businesses in healthcare, fitness, retail, veterinary, automotive, legal, education and other industries streamline communication with customers using templates, scheduled messages, automated replies and more. Administrators can gain visibility into client engagement metrics and the performance of inbound/outbound text messages and keywords through reports.

Key features of Zipwhip include group messaging, mobile notifications, custom fields, IP whitelisting and single sign-on (SSO). Managers can send documents, images or videos via MMS messages and bulk upload contacts to store details including phone numbers, job titles and addresses on a unified platform. Additionally, the solution deploys multi-factor authentication to protect confidential data against phishing or ransomware attacks.

Zipwhip facilitates integration with various third-party systems such as Clio, Velocity, HubSpot, Pipedrive and more. The product is available on monthly or annual subscriptions and support is extended via phone, email, FAQs and other online measures.

Zipwhip Screenshots

Zipwhip Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Basic

$19.00

flat rate, per month

No plan information available

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Zipwhip Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Zipwhip
Automated Responses
Mass Texting

Zipwhip User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.2

Functionality

4.4

Matthew V.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Great option for getting texts at a work line

Ratings Breakdown

Ease of use

Previously 4

Functionality

Pros:

I was shocked at how many people were texting an "office phone". I started receiving texts the day I turned this on, so I shutter to think of how many I missed prior.

Cons:

This only does texting. I feel like current software options allow for texting/VOIP/etc all as one purchased service.

Eulalio D.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Zip Whip and Twilio

We had tremendous use in our office with the product and was easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of texting customers and getting responses from our clientel base

Cons:

That they discontinued it and twilio took over it and they did not offer an alternate

Reasons for choosing Zipwhip

We did not, we ended up with Text request which is similar

Reasons for switching to Zipwhip

Twilio or Zip Whip did not offer an alternate

Lori M.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

ZipWhip

It's been a great experience for us. The people we've worked with at ZipWhip have been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ZipWhip is easy to use and provides and affordable solution for two way texting with our listeners. Listeners are able to text to our 800 number, the number that they are familiar with and use for calling. Having texting is especially important for our station that is geared to the younger listener. They are much more likely to engage through texting.

Cons:

Can't think of anything that we don't like. The recent upgrade to the software has made group texting easier which is a plus too.

Erin D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Zipwhip best value for small office texting

Zipwhip is unmatched in affordability and service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zipwhip offered straight-forward communication solutions at an affordable cost

Cons:

I least liked that ZipWhip ended their texting software causing us to have to find another texting platform.

Reasons for choosing Zipwhip

Zipwhip is unmatched in affordability. Also very easy to use

Crystal C.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Great Platform and Helpful Support

We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Cons:

They are being cancelled and will not available soon :( LOVED ZipWhip!

Reasons for switching to Zipwhip

The pricing was cheaper. Now that Zipwhip will be shut down soon, we have switched back to Text Request.

Michele H.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Very Basic

Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Cons:

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Reasons for switching to Zipwhip

Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time.

Vendor Response

Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business

Replied December 2019

Charlene L.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Getting Whippy with Zipwhip

Overall, Zipwhip was good while it lasted.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

While it was still around Zipwhip was easy. It had excellent search functions and nice scrolling to keep on top of messages coming in.

Cons:

It did not have in the default program signatures, or timed messages, or the ability to see who had last answered.

Joanne M.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Did Zipwhip go out of business?

It was very easy to use with no unexpected additional fees

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

everything; mostly the ease of using it daily

Cons:

none

kristi l.

Verified reviewer

Pharmaceuticals

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

zipwhip review

Ok, no complaints until we saw what else was out there

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

convenience of not having to pick up the phone to call customers.

Cons:

Not as many automation features and you have to be available 24/7.100 contacts per group

VELZIE W.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

ZipWhip Review

Its is amazing. It makes communicating with our patients so much easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fat that there is Spanish translation. That is huge bonus factor for us.

Cons:

There are really no bad things I could say.

Showing 1 - 10 of 119 Reviews

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Zipwhip 2026: Benefits, Features & Pricing

Overview

About Zipwhip

Zipwhip Screenshots

Zipwhip Pricing and Plans

Zipwhip Features

Zipwhip User Reviews

Zipwhip Popular Comparisons

Other Top Recommended SMS Marketing Software

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