--- title: "AskNicely Software Reviews, Demo & Pricing - 2026" description: "Review of AskNicely Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/survey/asknicely-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / AskNicely Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/survey/asknicely-profile/reviews/)[Alternatives](https://www.softwareadvice.com/survey/asknicely-profile/alternatives/) # AskNicely Review From $399/month 1 plan Wondering if AskNicely is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview AskNicely 4.6 [(101)](https://www.softwareadvice.com/survey/asknicely-profile/reviews/) Pricing Starting at $399.00 per month ### About AskNicely AskNicely is a cloud-based customer experience platform built for multi-location service businesses, from mid-market to enterprise, across industries including home services, healthcare, financial services, retail, hospitality, and franchises. The platform collects customer feedback through email, SMS, web, mobile app, and in-store kiosk surveys using NPS, CSAT, and 5-star formats. Dynamic Surveys adjust questions in real time based on customer responses and context, reducing survey fatigue while generating more qualitative feedback. A built-in AI engine analyzes responses, categorizes themes, and delivers prioritized daily actions to frontline teams, branch managers, and executives through role-based dashboards. Additional features include automated workflows for issue escalation and follow-up, employee recognition tools such as leaderboards and performance reports, and a reputation management suite covering review monitoring, competitor benchmarking, and one-click Google review requests. The platform also tracks NPS, CSAT, and CES trends across all locations from a single view. AskNicely integrates with Salesforce, HubSpot, Slack, Microsoft Teams, and other CRM and communicati... on tools. Support is available via a knowledge base, with additional options accessible through the vendor. Do you work for AskNicely? [Manage this product listing](https://www.g2.com/products/asknicely/claim_requests/new?auto=true) Wondering if AskNicely is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## AskNicely User Interface ## Popular AskNicely Alternatives Main Product AskNicely 4.6 [(101)](https://www.softwareadvice.com/survey/asknicely-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.29Value for money - 4.65Customer support - 4.14Functionality Pricing Starting at $399.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10513)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Questback](https://www.softwareadvice.com/crm/questback-profile/) 4.7 [(58)](https://www.softwareadvice.com/crm/questback-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.49Value for money - 4.71Customer support - 4.55Functionality Pricing Starting at €2500.00 per year Get Price Alternative Product [Screeb](https://www.softwareadvice.com/customer-retention/screeb-profile/) 4.5 [(42)](https://www.softwareadvice.com/customer-retention/screeb-profile/#reviews) Ratings Breakdown - 4.48Ease of use - 4.29Value for money - 4.74Customer support - 4.43Functionality Pricing Starting at €135.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(983)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## AskNicely Pricing and Plans Starting price: $399.00 per month Free Trial Free Version Basic $399.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## AskNicely Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of AskNicely Activity Dashboard Alerts/Notifications Anonymous Feedback API CRM Customer Experience Management Customizable Branding Customizable Reports Data Import/Export Drag & Drop Email Marketing Feedback Management Mobile Survey Multi-Channel Data Collection Multi-Channel Distribution Multi-Language NPS of Customers NPS of Employees NPS Survey Structure Predictive Analytics Pulse Surveys Question Branching Question Library Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Reporting & Statistics Search/Filter Segmentation Sentiment Analysis Social Media Integration Surveys & Feedback Text Analysis Text Fields Third-Party Integrations Trend Analysis Website Integration Workflow Management ## AskNicely User Reviews ## AskNicely customer ratings - Overall rating: 4.6/5 - Total reviews: 101 ### Rating distribution - 5 stars: 68 reviews (67%) - 4 stars: 24 reviews (24%) - 3 stars: 8 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.1/5 --- ### AskNicely is the best NPS software I've worked with. - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be. #### Cons It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it. --- ### Outstanding Product, Necessary for Customer Feedback and Advocacy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. * Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen. * The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users. * You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide. * Responses are easy to track, and the data displays are easy to read and readily accessible. * This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you. #### Cons * If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting. --- ### Great in theory - Overall rating: 3/5 - Reviewer: Arwa A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Okay! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It is great to hear the good feedback from pateints #### Cons All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us --- ### The product actually delivers what it says it's going to deliver. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked! #### Cons I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry. --- ### Easy Interface and Works Wonders ... but is it worth the higher price than other NPS programs? - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters. #### Cons The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey. --- ### Great software for seeing how your customers REALLY feel about you. - Overall rating: 5/5 - Reviewer: Shaun B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use interface that has a really easy to manage integration with Salesforce. We use this tool to verify customer satisfaction for all of our clients and the results and feedback have been incredible! #### Cons A little pricey for what is offered, but valuable information nonetheless. Being able to filter on multiple options on their dashboard would also be very useful. --- ### Overall a great product and a pleasant experience - Overall rating: 4/5 - Reviewer: Danica N. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful. #### Cons The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other. --- ### Great tool... just too expensive for us. - Overall rating: 4/5 - Reviewer: James C. - Verified reviewer: Yes - Industry: Restaurants - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Feedback from users in a simple way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours. #### Cons Don't allow you to pause and re-start. Limited number of emails sent. Value for money. Quite expensive for 500 emails. --- ### Great to Increase Your Reviews! - Overall rating: 4/5 - Reviewer: Lisa T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product and does what it should at a good price point. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features. #### Cons Can take time to set up, but no complaints. --- ### Easy to use and easy to look at - Overall rating: 5/5 - Reviewer: Madeline L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is very visually appealing and generally easy to navigate. The text analysis is simple to set up, very accurate and a powerful tool. It is easy to segment your customers and set up different "types"/occurrences of your survey. #### Cons Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account. --- Showing 1 - 10 of 101 Reviews [See All Reviews](https://www.softwareadvice.com/survey/asknicely-profile/reviews/) ## AskNicely Popular Comparisons [SurveyMonkey vs AskNicely](https://www.softwareadvice.com/survey/asknicely-profile/vs/surveymonkey/)[Survicate vs AskNicely](https://www.softwareadvice.com/compare/31821-Survicate/vs/37463-asknicely/)[Questback vs AskNicely](https://www.softwareadvice.com/survey/asknicely-profile/vs/questback/)[Screeb vs AskNicely](https://www.softwareadvice.com/survey/asknicely-profile/vs/screeb/) [Compare All Alternatives](https://www.softwareadvice.com/survey/asknicely-profile/alternatives/) ## Other Top Recommended Customer Experience Software [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10513) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (7003) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? 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