AskNicely 2026: Benefits, Features & Pricing

Simple to use interface that has a really easy to manage integration with Salesforce. We use this tool to verify customer satisfaction for all of our clients and the results and feedback have been incredible!

A little pricey for what is offered, but valuable information nonetheless. Being able to filter on multiple options on their dashboard would also be very useful.

* Let me start off with the ease of use, since that probably is what sticks with me the most. Uploading contacts is a breeze, and managing campaigns could not be more direct. Managing and tracking feedback is also very intuitive, with one of the smallest learning curves I've ever experienced. * Customers can respond directly in the email, instead of having to log on or open up a survey link. This made for a much higher response rate on initial outreach from what we had previously seen. * The functionality is stellar; it performed exactly as we had wished. Individuals are tracked instead of just campaigns, which allows for year-to-year follow-up with sites and users. * You can customize the contacts, and thus the data, by any elements you wish (zip code, state, product, etc.). The data is based on your needs and what information you can provide. * Responses are easy to track, and the data displays are easy to read and readily accessible. * This provides a necessary customer feedback loop and an immediate NPS outcome. For any company or organization with a serious mind to change their culture based on user stories, this is the tool for you.

* If I had to change anything, I would like to see a larger quota of emails per month on the base plan. It can be limiting for larger groups, though I do believe they have enterprise level plans as well. That wouldn't really fit our needs, but we might want to send multiple campaigns, so the quote would be rather limiting.

It is great to hear the good feedback from pateints

All the negative feedback we have received did not help us improve in any way/ shape or form. So not sure if it is helping us

The user experience on both ends is fantastic. The support has always been responsive and they do a great job of making sure you (the customer) is very comfortable and confident. The implementation process has been one of the best that I've seen. They make sure every box gets checked!

I wish there were more customized options in the calendar as to when emails get sent. I also would like to see some different email addresses that responses are sent from, but that's being pretty critical. I guess, I'd like to see some more customization overall to better cater to our particular industry.

AskNicey is easy to onboard and has a good dashboard to see high-level metrics. We use it within the recruiting industry to track the performance of our recruiters.

The analytics are lacking if you want to deep dive or find trends. We don't integrate with our CRM so uploading the excel document and exporting is cumbersome and annoying at times. The TV display of metrics is good -- but you have a lot of steps to display it and have Google Chrome bit, which is a little pricey.

ease of use (for us and clients) - leads to high response rates clients can also easily give us additional feedback

no real complaints. It's super-straightforward. It might be nice to be able to segment the "send" frequency differently (more often for active clients than for referral sources, for instance)

It was very easy to set up the and get started with the software. Importing contacts was a breeze and I loved that we could filter responses by a large number of options (including the custom fileds we imported). Support was very helpful at all times and every suggestion we had they implemented within a day. Also they helped a lot explaining the product in detail and the initial demo was very useful.

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns. It was a bit confusing to have all of the contacts in one list and not have seperate segments as well as all of the feedback in one place that we couldn't keep track of the NPS from one campaign to the other.

The reply function was good. Simple setup. Good customer service team. Although not operating on UK hours.

Don't allow you to pause and re-start. Limited number of emails sent. Value for money. Quite expensive for 500 emails.

Automation used for this tool is great as it really allows you to gather more (positive) reviews fast! SMS and auto-reminders, are great features.

Can take time to set up, but no complaints.

The interface is very visually appealing and generally easy to navigate. The text analysis is simple to set up, very accurate and a powerful tool. It is easy to segment your customers and set up different "types"/occurrences of your survey.

Some of the integration work was not very straightforward. It is sometimes a little confusing to tell when you are looking at a subset vs. the entirety of your account.