AskNicely 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AskNicely

4.6

(100)

Pricing

Starting at $399.00 per month

About AskNicely

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.

AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.

Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.

AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.

AskNicely Screenshots

AskNicely Pricing and Plans

Starting price: $399.00 per month

Free Trial

Free Version

Basic

$399.00

per month

No plan information available

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AskNicely Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of AskNicely
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
API
CRM
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Data Visualization
Engagement Tracking
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Predictive Analytics
Pulse Surveys
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Search/Filter
Segmentation
Sentiment Analysis
Social Media Integration
Survey Builder
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Website Integration
Workflow Management

AskNicely Integrations

Kustomer

Cliniko

Zoho CRM

Front

Calendly

Zoho Desk

See all 23 integrations

AskNicely User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.7

Functionality

4.1

Élodie M.

Verified reviewer

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Great tool for my to-do list at work

Efficiency for my personal tasks and avoiding forgetting some important things.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines.

Cons:

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone.

Adam K.

Verified reviewer

Sports

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Good solution to NPS results

The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop

Cons:

The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used.

Matt B.

Verified reviewer

Internet

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance.

Cons:

There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level.

Jorge L.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Nice, usual as expected

Great customer response and make us on track to find out what our users really like and dislike from our product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them

Cons:

Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing

Sunaina K.

Verified reviewer

Human Resources

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed December 2019

Just amazing, outstanding customer service - a great product, too!

As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to [SENSITIVE CONTENT HIDDEN] from their support team - just an outstanding asset to your team. Cheers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - [SENSITIVE CONTENT HIDDEN] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. [SENSITIVE CONTENT HIDDEN] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

Cons:

Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received.

Lukasz K.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2018

Easy to use NPS software, which works in everyday use

Pure data which is important for our company. Reliability - it just works without any actions from our side. And methodology gives us a good CS benchmark.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Good support, Data import works well. We have no problem with configuration, and onboarding new agents. It also reports data quite nice, but very minimalistic. Beats the competition. Does work for you.

Cons:

It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts). Importing of data custom values could work more intuitive. Statistics should be presented in many dimensions. I would put definitely more benchmarks and know how to this software.

Joel D.

Verified reviewer

Computer Software

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed April 2018

Excellent NPS software with unique features that deliver

We got immediate visibility into our customer health allowing us to begin to proactively reach out and actively work to prevent churn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ask Nicely provides a simple tool set that let's you get up and running quickly. The ability to easily manage your NPS contacts in the system ensures you're sending surveys at the right time. Customization of the survey is simple and ensures you are asking questions dynamically based on response. However, the most important feature that made us select Ask Nicely is their workflows. The ability to automatically act based on a survey's response means we don't have to manually follow up on every survey. The system does the leg work and we reap the benefits.

Cons:

My biggest issue is that unlike competitors such as Delighted, with Ask Nicely you have to pay their highest subscription price to get access to certain integrations (i.e Salesforce). The premium price really doesn't provide anything else and yet it's twice as expensive. One of the other gaps I've found are in the analytics. The filters are fairly limited with no ability to create custom filters. This means you may have to extract the data or run the report a few different times to get the data view you're looking for.

Jonathan S.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

AskNicely is a rock solid NPS software

It's be a great experience overall, got started quickly and started to get quality feedback on Day 1!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration. This allowed us to test the product and find out if it would fit with our solution. In addition they have turned on a new Intercom integration and we can ask directly through Intercom, which is awesome!

Cons:

I wish they also had an Apple TV App :) But thats ok we ended up getting their recommended work around.

Pedro C.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed April 2018

Platform is generally unintuitive

Upload customers via API, get their NPS scores and comments, then can engage with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Homepage interface, integration to Slack, customizable intro message for surveys. It allows to send replies to users who answered a survey from the platform (upgraded version allows to customize by answer type and send automatically). The price is really good.

Cons:

Does not save history of surveys sent and answers by user, no function to remind for unanswered surveys, no feature to track open rate, no option to embed survey into our platform. Customer service: unresponsive via chat, after a few emails they finally got back to me and helped me out. This I thought was weird: I gave a 7 on their NPS survey and they still asked me to come fill this out, I let them know I wasn't a promoter, and I still received two more reminders to come leave a review.

Daniel B.

Verified reviewer

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2018

AskNicely is the best NPS software I've worked with.

Easy to use, all in one place, customer experience reporting system. Enables us to easily have conversations with our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its ease of use and nice, clean layouts. Its also really easy to respond to reviews. The automation makes a big difference and I enjoy how hands off it can be.

Cons:

It's quite pricey for a small business (less than 500 surveys a month) and it still requires a bit of formatting to get our customer data into it.

Showing 1 - 10 of 100 Reviews

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