Coviu 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Coviu

4.9

(32)

Pricing

Starting at A$40.00 per month

About Coviu

Coviu is an Australian video telehealth solution for video consultations. Coviu allows users to share resources and use the interactive whiteboard feature to explain diagrams, diagnoses and exercises. Coviu also integrates with practice management software and allows you to provide a range of assessments, prescribe medication and manage billing, including Medicare and insurance, all within the platform.

Coviu Screenshots

Coviu Pricing and Plans

Starting price: A$40.00 per month

Free Trial

Free Version

Individual

A$40.00

per user, per month

Plan includes:

A single consultation room with customisable waiting area
Customisable telehealth consent form
Configurable consent forms
Stripe Payment
Email invitations
SMS invitations
Patient arrival alerts
Messaging with patients via the waiting area
Conduct intake or triage via virtual waiting area
PMS automation

Clinic

A$54.00

per user, per month

Plan includes:

All the features of Individual plus:
Up to 20 free admin users
Customisable forms
Comprehensive data reporting
Unlimited consultation rooms
Centralised waiting area
Easy transfers for intake, triage, payment & follow-up

Enterprise

A$200.00

per year

Plan includes:

All the features of Clinic plus:
White-labeled platform & custom domain
Single sign-on (SSO)
Custom security reviews
Multi-clinic oversight
Dedicated Success Manager & onboarding
Additional security or API customisation on request

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Coviu Features

Popular features found in Telemedicine
Appointment Management
Billing & Invoicing
Charting
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Online Forms
Payment Processing
Practice Management
Self Service Portal
Video Conferencing
More features of Coviu
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Chat/Messaging
Client Portal
Communication Management
Compliance Management
Conferencing
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Document Management
Electronic Payments
Email Alerts
Email Reminders
File Sharing
For Medical Purposes
Live Chat
Medical Billing
Mobile Access
Mobile Alerts
Mobile Payments
Monitoring
Multi-Location
One-to-One Messaging
Patient Engagement
Patient Questionnaires
Real-Time Notifications
Reminders
Remote Monitoring & Management
Remote Treatment Planning
Scheduling
Secure Data Storage
Secure Login
Softphone
Status Tracking
Surveys & Feedback
Third-Party Integrations
Two-Way Audio & Video
Video Support
Virtual Visits
Virtual Waiting Room
Workflow Management

Coviu Integrations

Stripe

Acuity Scheduling

Nookal

Coviu User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.7

Selena M.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed November 2025

Professional and effective

Professional and elevates the telehealth experience. Adds professionalism and smoothness to the process/call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is prompt, accurate and resolved extremely quickly. Patients have a waiting room that mimics physical setting.

Cons:

At times, using the whiteboard function can lag/mess with the audio functionality. Usually this is fixed when they rejoin the call.

Reasons for switching to Coviu

Coviu is tailored to a better client experience and adds the layer of professionalism that allows me to use clinical tools via a video platform.

Carly P.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed November 2025

Highly recommend Coviu

Customer support is prompt and friendly. Making an account for was easy. The feedback from clients is positive particularly around the security level. It’s the most stable online platform I’ve used out of three I have tried. Never an issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is use Coviu in my counselling private practice. It is the best platform on the market. It’s seamless to use, secure and very clear audio and video quality.

Cons:

There isn’t anything I don’t like about it. It’s just right for my business. I have not used all the features but ones I’ve used I can’t complain.

Reasons for switching to Coviu

It was not as clear audio and visual and I need this to be excellent for client experience.

Sally M.

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Great experience overall

Overall, I love using Coviu ~ it is my platform of choice! It is straight forward and easy to use. I love that the testing materials are within the platform!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature that I liked most about Coviu is that the testing materials were embedded into the platform!

Cons:

What I liked least about Coviu was that at times, the volume went in and out when I was with a student. This made testing students difficult when it happened.

Sharon V.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed April 2021

Coviu in a private speech pathology practice

Initially, I was overwhelmed with the transition from 100% face to face therapy to 100% Telehealth, so whilst Coviu is a very user friendly platform, I did have a lot of questions at the beginning about hardware and reception etc. The customer service was outstanding and continues to be so. In my opinion, it is a very 'professional' branding which sits well with the type of business I conduct. Clients have also found it easy to use, following receipt of an introductory email outlining equipment checks and what to expect when logging on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how professional the screen looks during the session. It's really efficient to load up the activities I wish to use during the session so they are ready to go and be able to switch from activity to activity by clicking into the active tools - it helps to keep the session well organised. The ability to play youtube videos has enabled me to engage children with social communication issues more easily and for longer. The split screen allows me to use an activity and make notes for the student on the adjacent screen. The settings menu is very easy to use so I have turned off my camera and sound, the parent has logged into the call and I have been able to observe the child without them seeing or hearing me, until I eventually turn my camera and sound on.

Cons:

I wish Coviu enabled 'green screens' and the use of different backgrounds, rather than just a 'blurring' of the background, but appreciate it may be due to the fidelity and privacy features of the platform. Green screens are enormously powerful when engaging younger clients. It would be great if when using an iPad, the same interactivity enabled on a laptop or desktop computer was possible.

Reasons for choosing Coviu

The compliancy with privacy requirements and end to end encryption provided by Coviu. It is certainly good value for money.

Reasons for switching to Coviu

I primarily chose Coviu because of the compliance with allied health privacy laws, and even though other platforms have now achieved better compliance, I am remaining with Coviu.

Brett P.

Verified reviewer

Mental Health Care

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2020

COVIU review

Very pleased with the product and have recommended to many of my colleagues. All of my team are now using COVIU and have positive experiences as well.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Product is simple to use and integrate with my clinical software system. No need to ask the client to download any software, simply send the link from my calendar reminder and the client can enter the meeting waiting room. Also enjoy using the whiteboard feature - very helpful.

Cons:

No major concerns, although occasionally the connection was interrupted but didn't impair the meeting.

Reasons for switching to Coviu

Zoom was expensive, and required the client to download software or an App. Also it didn't integrate with our software and clinical management system.

Paul T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2020

COVIU is great

My patients have been happy with its ease of use and its interactive components

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

COVIU has been such as easy platform to use - with no download requirements for the patients/clients

Cons:

I haven't come across any negatives with COVUI

Reasons for switching to Coviu

COVUI seemed a better option without the need to download a program

Vendor Response

So glad to hear you are loving Coviu, Paul!

Replied July 2020

Surya T.

Verified reviewer

Mental Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great Telehealth tool for Mental Health anywhere

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

High Quality & Consistency which stands out compared to few other apps i tried

Cons:

Can't use inegrate with Zed med & translater etc & can't integrate with e scripts & labs etc

Reasons for switching to Coviu

Quality, no drop out

Jeffery R.

Verified reviewer

Mental Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Coviu solution for covid.

Very quick platform to learn and master.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple easy to use interface. Minimal bandwidth issues. Good quality video and audio signal.

Cons:

Availability of backgrounds for the working from home context.

Reasons for switching to Coviu

Security and privacy are very important issues in mental health service delivery

Andree S.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed April 2022

Great features and easy to use

Good in its features. I wouldn’t change unless I find out my data is being used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Invoicing, bulk billing and now fax as well as calendar appointments are all very user friendly and intuitive.

Cons:

The on line room is more reliable than it has been in the past- It used to be painful in unreliability when I was using it exclusively during Covid. My main concern now is what access Coviu have to my online data- and what that data might be used for. Someone recently bought this to my attention.

Vijaya M.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Great medical software for psychology and psychiatry practices

Coviu is particularly useful for my clientele. It is easy to use and relatively secure - compared to other similar software programmes

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

As a clinician, I find the product very easy to use. I quite like the electronic whiteboard feature. The video quality is crisp and clear.

Cons:

An occasional problem occurs with connectivity but i think that is due to problems with faulty or unstable internet connections. Not sure how to access the Halaxy calendar/schedule simultaneously with Coviu to organise new appointments with clients.

Reasons for switching to Coviu

Privacy and security of client information. Privacy for the clinician - i.e. that clients cannot contact them in this way-out of-hours or other than appointment times.

Showing 1 - 10 of 32 Reviews

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