TripWorks 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TripWorks

4.9

(45)

Pricing

Pricing available upon request

About TripWorks

Designed for small to large travel agencies, TripWorks is a cloud-based reservations solution. It enables travel agents to manage clients, their trips and reservations, as well as their profiles and preferences.

This software is great for agencies that have multi-branch locations. It offers a dashboard where users can see all of their sales information in one place. They can also use the dashboard to find the best deals for their customers.

TripWorks can be utilized to create custom reports based on the clients' travel history and preferences so agents can better cater to their needs. Travel agents can use tools like customer profile flagging and refund confirmations to increase sales for both new clients and repeat customers.

TripWorks Screenshots

TripWorks Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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TripWorks Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of TripWorks
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
Appointment Management
Attendance Management
Attendee Management
Availability Management
Barcode/Ticket Scanning
Billing & Invoicing
Booking Notes
Calendar Sync
Central Reservation System
Channel Management
Client Management
Communication Management
Contact Management
Customer Database
Customer Data Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Document Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Marketing
Email Templates
Event Calendar
Event Management
Event Ticketing
GDS/OTA Integration
Invoice Management
Itinerary Creation
Marketing Automation
Mobile Ticketing
Multi-Currency
Multi-Day Booking
Multi-Language
Multi-Location
Online Booking
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Package Creation
Payment Processing
Point of Sale (POS)
Price/Margin Management
Pricing Management
Print-at-Home
Ratings/Reviews
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
Sales Reports
Search/Filter
Season Tickets
SMS Messaging
Social Media Integration
Social Promotion
Supplier Management
Surveys & Feedback
Third Party Booking
Third-Party Integrations
Ticket Brokering
Ticket Reservations
User Management
Vendor Management
Visitor Registration
Waiver Management
Website Integration

TripWorks Integrations

Google Ads

HubSpot CRM

Expedite Commerce

Slack

Stripe

Twilio

See all 12 integrations

TripWorks User Reviews

Overall Rating

4.9

Ratings Breakdown

96%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.8

Andrew B.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Efficiency cut our time by 90%

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a weather dependent to her operator, we are constantly rescheduling our guess and adjusting reservations based on the timing and the weather forecast for a particular day. With any other software that we investigated, rescheduling was a time consuming task, often taking several hours a day. This single feature alone saved our team at least 2 to 3 hours per day and solved numerous issues. from a client perspective, this software allows them to simply click a link and go through the process as opposed to tons of back-and-forth friction points, which used to hinder sales. Nearly every other point in the software surly self-explanatory and intuitive, and to me from our side and the client experience side, with easy to use features, attractive interface, and more. Further, support is incredibly responsive to any means, often helping solve issues in minutes or hours that used to take days, weeks, or simply ignored with our past providers. It was the best decision we made for our business, and as much as I think that I want all of my competitors to switch, I hope they don’t find out!

Cons:

There were a few initial items that seemed like they should have known already, however they were very responsive to listen, learn our needs, and solve the issues nearly immediately! Further, they went above and beyond with customer service to actually take the lead on implementation issues and have it resolved before they called us back.

Reasons for switching to TripWorks

A significantly better customer experience ultimately led to the difference, however the rescheduling feature and quite simply a much better overall product made it a no-brainer choice. If I thought we made a good decision, while we were still trailing the software, our past software provider immediately cut off our access with several threatening and hateful emails, which confirmed our positive thoughts for the decision to switch instantly.

Eliav C.

Verified reviewer

Airlines/ Aviation

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

TripWorks is better than fareharbor and peek

Overall they are a great booking software to work with. We moved to them because they had better technology to help us earn more revenue than Fareharbor or Peek, and we have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are a small agile company and do listen to users about product changes. 3 things I really like about the software (Were all our ideas that they added in the last 12 months): 1. Allow users to reschedule their tour on their own when we have to cancel for any reason (Mainly weather) 2. Allow us to see draft purchases right away and call those prospects to close them (They are the only platform that currently allows this) 3. Tipping feature is awesome. We used to get $250-$400 in tips per tour. Now we get $800-$1000 per tour group.

Cons:

They can be slow to build new features, however, they do eventually build them. The ones they do build end up being features that make us more money.

Reasons for choosing TripWorks

They lied to us and said they had a cap on fees. They have a cap on fees per ticket, but not on the whole booking. It's a bait and switch.

Reasons for switching to TripWorks

They didn't have the option to let customers rebook from canceled flights and didn't have a tipping system that made sense.

Connor W.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed April 2024

Tour operator review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what we like most about tripworks is its ease of use

Cons:

certain customer service representatives, others are exceptional

Vendor Response

Thank you for your kind review! We’re delighted to hear that what you like most about TripWorks is its ease of use. Making our platform intuitive and user-friendly is a top priority, so it’s great to know that it’s making a positive difference for your business. We’re also thrilled to hear that certain members of our customer service team have stood out as exceptional. We take pride in providing outstanding support, and it’s wonderful to see that reflected in your experience. I’ll be sure to pass along your compliments to the team—they’ll be glad to know they’ve made an impact!

Replied September 2024

Victoria B.

Verified reviewer

Airlines/ Aviation

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Wonderful Upgrade!

The customer service that has been provided by TripWorks has been better than customer service from any other platform that I have interacted with. The individuals are quick to respond, and efficient in solving difficulties, or creating a more streamlined process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the things that I was expecting to be harder was the launch with specific times on each date. But after providing TripWorks with the information, they performed the legwork to have the information integrated and translated into appropriate booking times and availability. If a schedule changes, it is also very simple within the phone app to "close" or "open" the availability with the click of one button. TripWorks integrates payment to make the process simple and streamlined for guests as well!

Cons:

The one thing that I would like to see if some simple changes to the final payment and tipping, as tips are a large perk to operating a specialty tour. Currently, after the deposit is paid and the tour has been completed, the screen that comes available for the client has percentages of the booking to pay toward a tip. The biggest difficulty with this is it does not include the deposit price in that percentage. I would like to see percentage of tip reflect the entirety of the cost of the excursion.

Reasons for switching to TripWorks

Something that was extremely difficult with Peek PRO was the fact that there was no easy way to reschedule a cancelled tour. As an aviation based experience, the weather plays a significant role in the ability to complete the tour. Sometimes cancellations happen at the time the tour is set to start, and in those cases, there was no way to reschedule. TripWorks has solved that problem and eliminated all stress from that situation!

Rey A.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 6 months

Reviewed February 2024

My new booking system provider reliable

I'm pretty satisfied for you service guys, thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their customer service is in real time 24/7 real helpful for issues coming.

Cons:

Not at all, everything's been good. I just would like to have the booking experience in other languages for the user, as spanish.

Reasons for choosing TripWorks

Peek pro is the same as fareharbor, I never heard anything good from them as Fareharbor.

Reasons for switching to TripWorks

They sucks, terrible customer service and no professional people to work with.

Vendor Response

Thank you so much for your review and for choosing TripWorks! We’re thrilled to hear that our 24/7 real-time customer service has been helpful and that you’re satisfied with the support you’ve received. It’s always our goal to provide top-notch service, and it’s great to know that we’ve made a positive difference for your business. We also appreciate your feedback regarding the booking experience in other languages, particularly Spanish. We’re excited to let you know that we now support this feature! Your customers can now enjoy a more inclusive and user-friendly booking process in their preferred language. We’re glad you made the switch to TripWorks, and we’re committed to continuing to provide the professional and responsive service you deserve. If there’s anything else you need, feel free to reach out—we’re here to help you every step of the way.

Replied August 2024

Karen S.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

A SOLID 10

From the first communication with TripWorks, their discussions with me were upfront and concise. I knew exactly how long it would take to build my platform, how long the training process would be and how long it would take to get up and running and most specifically ONLINE. My customers love the booking process. My employees absolutely love the booking platform and the ease of use. Every time I have a question or concern, [SENSITIVE CONTENT HIDDEN], My Account Manager, responds timely with easy to understand answers to my questions. She is always at the ready for a Google Meeting for hands-on training and assistance. I would highly advise any leisure or travel company to consider TripWorks. Their customer service is unbeatable and they are just great people to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of use of the entire platform. From communication with customers via text or email to managing resources within our fleet, the process is absolutely a breeze. TripWorks offers so much more than our prior booking software for communicating with potential customers. Capturing abandoned carts and offering promo deals is allowing our company to grab potential customers and make them return customers. I learn new things every day about our booking platform and I have failed to find something that doesn't give me so much more than I thought I was getting.

Cons:

Nothing I would change! It's just that good!

Reasons for switching to TripWorks

I was intrigued by the marketing potential of TripWorks as compared to FareHarbor.

Kenneth B.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tripworks is easy to use and the support team is great. Tripworks is adding on new features often. The features I like most are the calendar, you can sell different products and various reports you can get.

Cons:

I wish they would some how would send and instant email when someone books a tour. I am a small business and knowing when I have some booking one of my tours would be nice

Reasons for switching to TripWorks

I wasn't unhappy with Fare Harbor I just decided to take a chance on Tripworks and glad I did

Jeff S.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Works great

Res management for hot air balloons

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of learning the important first 20% of it and getting employee proficient enough fast.

Cons:

Takes a while for back end folks to fix and implement things they said the could do… reports are over complicated if you want to use your own processing for lower rate. Tack on extra 1% to fee as it’s practically impossible to use your own processing at the rate the quote is 2.9

Reasons for switching to TripWorks

The software was 90% what we needed and had promised enough was coming to make switch

Christopher B.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Top-Not h customer service!

Thanks to [SENSITIVE CONTENT HIDDEN], our rep, our stress levels gave decreased. This company is on the call and do exactly what they say they will do. Any mi or issue that comes up is fixed in a very timely manner compared to other companies we have used in the past. I highly recommend Tripworks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is fully customizable to meet the needs for my growing company. I need a new feature added, I let my rep know, and it’s completed to my specifications in a timely manner. Our company has 107 kayaks/paddle boards that we rent out so a software booking tool with a great resource management tool is huge for us. We switched from Peek after one year because their customer service was lacking, integration with Tripadvisir did not work well on our scale and Peek could not handle our large equipment pool. The email system works great as well and helps us collect great reviews. I highly recommend Tripworks and especially [SENSITIVE CONTENT HIDDEN], our rep!

Cons:

So far there are not many things I do not like about the software. Maybe the only upgrade would be to have a better application for the phone. Besides that, we are very pleased with TripWorks.

Reasons for choosing TripWorks

Customization and is able to handle our large inventory. That’s the reason we switched but the reason we will stay is the customer service we receive from our rep [SENSITIVE CONTENT HIDDEN] and her manager [SENSITIVE CONTENT HIDDEN]. Thanks guys!!!

Reasons for switching to TripWorks

Poor customer service, poor integration with Tripsdvisor, many features we wanted were not available.

Tim H.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Bookings made easy