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accesso ShoWare

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accesso ShoWare

accesso ShoWare 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews
  • Popular Comparisons

Overview

accesso ShoWare
accesso ShoWare
4.6
(76)

Pricing

Pricing available upon request

About accesso ShoWare

The accesso ShoWare ticketing solution is a customizable, cloud-based ticketing platform that allows users to manage and sell tickets to events of all kinds. With functionality for both general admission and reserved seat ticketing, the accesso ShoWare platform is designed to cater to the needs of theaters, fairs, casinos, arenas, festivals and more. However, the platform can be used for events of all kinds. Since the COVID-19 pandemic, more attractions operators have turned to the accesso ShoWare platform to help sell tickets for different types of events, from ice skating to drive-through light shows and beyond.

It has an integrated system for access control that prevents double scanning of tickets and allows re-entry of visitors. Event operators love the ability to set their own fees such as facility fees, delivery fees, convenience fees, order processing fees and others and receive a direct deposit financial settlement. The system also includes powerful customer relationship management tools that allow users to capture contact and sales information directly from tickets, analyze data and schedule and send segmented email campaigns.

Managers can use the optional white-label c...

all center to help relieve the burden on their box office or event staff. The accesso ShoWare platform includes several features designed to help venues manage operations in the COVID-19 era. These include automatic social distance seating, the ability to customize messages, the ability to set templates for contact tracing, and an integration with a live streaming provider to enable venues to sell tickets for live streamed events. Users also receive complimentary system updates, access to a variety of learning materials including blogs and demo videos, and dedicated customer support.

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accesso ShoWare User Interface

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accesso ShoWare Pricing and Plans

Free Trial
Free Version

Pricing available upon request

No plan information available

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    accesso ShoWare Features

    • Popular features found in Reservations
      Booking Management
      Calendar Management
      CRM
      Customer Support
      Group Reservations
      Inventory Management
      Mobile Access
      Promotions Management
      Rate Management
      Reporting/Analytics
    • More features of accesso ShoWare
      Access Control
      Access Controls/Permissions
      Activities Booking
      Activity Dashboard
      Alerts/Notifications
      API
      Attendance Management
      Attendee Management
      Audience Engagement
      Barcode/Ticket Scanning
      Billing & Invoicing
      Channel Management
      Confirmations/Reminders
      Contact Management
      Credit Card Processing
      Cross Selling Functionality
      Customer Database
      Customer Data Management
      Customer History
      Customer Management
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Customizable Templates
      Data Import/Export
      Discount Management
      Dynamic Pricing
      Electronic Payments
      Email Marketing
      Email Reminders
      Employee Management
      Event Calendar
      Event Management
      Event Scheduling
      Event Ticketing
      Financial Analysis
      For Film Festivals
      For Music Festivals
      For Virtual Events
      GDPR Compliance
      Guest List Management
      Mobile Ticketing
      Multi-Currency
      Multi-Event
      Multi-Facility
      Multi-Language
      Multi-Location
      Online Booking
      Online Ticketing
      Onsite Ticketing
      Payment Processing
      Personalization
      Point of Sale (POS)
      Print-at-Home
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Updates
      Registration Management
      Reminders
      Reporting & Statistics
      Reservations Management
      Reserved Seating
      Role-Based Permissions
      Sales Reports
      Sales Trend Analysis
      Season Tickets
      Seating Map
      Social Media Integration
      Social Promotion
      Sponsorship Management
      Support Ticket Management
      Surveys & Feedback
      Task Management
      Third-Party Integrations
      Ticket Brokering
      Ticketing
      Ticket Reservations
      User Management
      Venue Management
      Website Integration
      Website Management

    accesso ShoWare Integrations

    Meta for Business
    Meta for Business
    Google Analytics 360
    Google Analytics 360
    GoodData
    GoodData
    Salesforce.org Nonprofit Cloud
    Salesforce.org Nonprofit Cloud

    accesso ShoWare User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    67%

    4

    28%

    3

    5%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.6

    Customer support

    4.9

    Functionality

    4.4

    Amanda's profile
    Amanda S.

    Verified reviewer

    Government Administration

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2018

    Ease of use paired with helpful and genuine customer service.

    5

    We our very pleased with the software and appreciate the team at accesso ShoWare! Items such as setting up multiple dynamic pricing changes in advance and being able to hit "enter" after a keyword search (which might seem minor) are small pieces of continuous upgrades that are huge time savers and continue to grow our excitement for the product.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Being new to the industry 4.5 years ago, accesso ShoWare is the only ticketing software I have used, and I couldn't imagine using anything else! Box Office associates and patrons alike find it very easy to navigate. After our venue decided to make some big changes to the seat numbering over the summer, our client services rep was very thorough and patient in helping me navigate through the process. What could have been a cumbersome project was made much easier due to his efforts.
    Cons:
    A lot of patrons forget passwords/change email addresses, etc. and create new accounts instead updating their current account(s). I would love to be able to merge duplicate patrons accounts together.

    Vendor Response

    Hi Amanda, Thank you for your review! We're glad to see that our continuous user experience improvements are making a difference in your day-to-day operations -- we're huge fans of saving time, too! If you have ideas for other features please don't hesitate to reach out.

    Replied July 2021

    Read More

    MH
    Megan H.

    Verified reviewer

    Performing Arts

    11-50 employees

    Used daily for more than 2 years

    Reviewed April 2025

    Solid product with the BEST support team!

    4

    ShoWare works well for us to meet our current needs, and delivers a solid product with increasingly evolved technological capabilities. Their support team is exceptional, and plays a huge part in our continued loyalty to their services. This product may not suit all venues, particularly larger venues with more complex/nuanced ticketing needs. However, for a mid-sized venue, it's a great product with a wonderful, helpful, and innovative team who work hard to keep their clients happy.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    ShoWare has excellent customer service representatives who are attentive and responsive. I love that we have a dedicated Client Success Manager who works with us on an ongoing basis and gets to know us and our ticketing structures. This helps expedite solutions when we need to troubleshoot, and also allows us to feel a sense of personal connection to the ShoWare team. The ShoWare team is also very open and flexible when it comes to thinking of out-of-the-box solutions for our pain points. Several times, they have offered to do custom work for us to meet a need. That level of support and service is rare, and I appreciate their collaborative approach to figuring out solutions.
    Cons:
    ShoWare can be limited in some of its features and offerings, particularly with regard to patron data management, tracking demographic data, and complex ticket package structures/show builds. We run into issues with certain types of builds that require more nuance because the system does not have capabilities to address what we need, particularly with our season packages. That said, there have been many new features rolled out in the past several years that have increased system capabilities, such as awesome interactive seating charts and seat chart management and improved show build functionality. It seems that ShoWare is always working to improve and evolve its product (often times with direct client feedback), which is great!

    Read More

    Steve's profile
    Steve F.

    Verified reviewer

    Performing Arts

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed November 2018

    Showare is a great value for the money

    5

    Selling ticket on line and up selling to the patrons as they are buying one show and might be interested in other upcoming shows. Our accountant is much happier with the reports and the ease of use pulling information from the system to balance the daily books.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The ease of training new people on the system. Our patrons love the online purchase procedure. The ease of setting up a season and individual shows for sale. The reports cover almost everything you can imagine and you can also have them customize reports (at a cost of course) but it is well worth the value.
    Cons:
    I mentioned the reports are great, but there is always room for improvement and could always add more reports as you never know what you are going to need next.

    Read More

    DM
    Dennis M.

    Verified reviewer

    Entertainment

    2-10 employees

    Used daily for more than 2 years

    Reviewed April 2025

    ShoWare - Excellence on Every Level

    5

    ShoWare has been a pleasure from the start and continues with the standard of excellence we've become accustomed to. The staff was patient, pleasant and helpful throughout the system customization and implementation. The provided training was well paced and comprehensive. The live sessions allowed for immediate clarification of any concerns. Transcripts and recordings were made available for for future reference. Day to day operations are handled with the same speed, skill and care.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    ShoWare was able to customize their system to accommodate our business model. They did so in a timely manner. They are actually the only company that was able to do so. We were under a time crunch and they came through flawlessly. To date, personal assistance is a phone call away, and response is immediate.
    Cons:
    There are no real cons coming to mind. ShoWare has never disappointed me. I honestly have nothing negative to say.

    Read More

    CK
    Cora K.

    Verified reviewer

    Performing Arts

    11-50 employees

    Used daily for less than 2 years

    Reviewed April 2025

    Great system, helpful and responsive customer service too!

    5

    My experience with ShoWare has been great! The system is very comprehensive and allows one to customize many aspects. However, it can be a little text-heavy, which sometimes makes one miss important things. Overall, it's one of the best systems I have ever worked with! I really appreciate their quick and helpful customer service team too!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The ability to customize so much! It's one of the most comprehensive ticketing sales systems I've ever used. I feel like it is intuitive to use for both patrons and box office staff/management. The customer support is one of the most impressive things always really responsive and so helpful!
    Cons:
    Things can be a little text heavy sometimes. I've worked with the system for over 2 years now and sometimes I'm still finding things that I've completely looked over because there is a lot of text on the pages. I think having some basic/simple tutorial videos for new users would be immensely helpful too.

    Read More

    SM
    Shannon M.

    Verified reviewer

    Performing Arts

    51-200 employees

    Used daily for more than 2 years

    Reviewed April 2025

    ShoWare is SO User Friendly!

    4

    When I first starting using SW I was a Box Office Associate and used SW for every shift, I picked it up super fast. Eventually, I moved up in my role and now use SW to build shows, pull reports and use a lot of the back end side of things. Again, it is just really easy to use.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is super user friendly and really easy to pick up as you first start using the program! I love the interface of each screen. The ease of the big buttons such as "Reserve Tickets", "Add to Basket", "Check out", "New Hold", etc. is so easy anyone can do it! Even as someone who works on the back end of SW, building shows etc. I can find my way and complete my tasks.
    Cons:
    For the most part, I really like everything about ShoWare! I'm not the biggest fan of the hover pop out message when you are looking at the seat map. Sometimes downloading reports can take a long time to load. Overall I love it.

    Read More

    DB
    Daylene B.

    Verified reviewer

    Events Services

    51-200 employees

    Used daily for more than 2 years

    Reviewed April 2025

    Box Office Supervisor

    4

    I think my overall experience is good. ShoWare has made an effort to accommodate most of our needs. I am disappointed when I ask for a report, and I am told that will be $1500. Still waiting on some fixes with Venue manager.

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    What I like most is my CSM. She is understanding of my frustrations, advocates for improvements in the system, makes suggestions for efficiency, and makes me feel like no question is a silly question.
    Cons:
    Quality of equipment and how it is shipped. Laptops are of a variety of sizes, quality, and have different drives, consistency would be nice. I wish that each POS system came in a set in a hard roller case. The equipment is packed in huge boxes unreasonable to move without the pallet.

    Vendor Response

    Thank you for your review, Daylene! Our team will be in touch to see how we can better meet your hardware needs.

    Replied May 2025

    Read More

    NH
    Nancy H.

    Verified reviewer

    Entertainment

    51-200 employees

    Used daily for more than 2 years

    Reviewed April 2025

    ShoWare is terrific!

    5

    The ShoWare experience is one of support and encouragement. Professional conduct with a personal touch keeps me a fan even after over six years of use.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    ShoWare is more than an easy-to-use ticketing platform, an amazing array of reports and ways to serve our guests. It is a company with the nicest people with which to work who want their clients to succeed, and who never stop finding ways to improve their product.
    Cons:
    It can't do everything! And although that is true, many tasks or features they cannot currently do are considered for development, or they have partner companies to step in.

    Read More

    ES
    Ernie S.

    Verified reviewer

    Entertainment

    2-10 employees

    Used daily for more than 2 years

    Reviewed April 2025

    BRAVO Accesso ShoWare !

    5

    Simply Outstanding! Our Account Rep, [sensitive content hidden] has ALWAYS been there for our venue and is probably one of the MOST patient individuals I have ever met.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Accesso ShoWare is ALWAYS available w/o fail when questions or problems arise, taking away any stress a venue may have during or before a ticketed event happens! Secondly they ARE EXTREMELLY patient with their clients. They introduced us to a fraud prevention system, which has resulted in a significant reduction of charge backs.
    Cons:
    I am hoping one day that their platform would allow tap and pay, as patrons continue to increasingly use their phones to purchase products, this will be a MUST to ensure to that all patrons have more choices to purchase tickets on the day of the event

    Vendor Response

    Thank you for the kind words, Ernie! Tap and pay is current feature of ShoWare. Your account rep will reach out to ensure you have access to all of our great features.

    Replied April 2025

    Read More

    EM
    Edward M.

    Verified reviewer

    Events Services

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2025

    Easy to use Ticketing Platform, with Fantastic Support

    5

    I am a light user, as a venue administrator and use ShoWare mostly for reporting on ticketing statistics, specifically related to sales flow, revenue, and other ongoing metrics.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    The software platform is relatively simplistic to use and easy to navigate, while the customer service remains top notch, with support being readily available.
    Cons:
    Some levels of integration with other platforms, such as event and venue management softwares remains limited, with customize API's costly to develop.

    Read More

    Showing 1 - 10 of 76 Reviews

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