Covetrus Impromed 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
User Reviews

Overview

Covetrus Impromed

4.0

(262)

Pricing

Starting at $5,000.00 one time

Top Alternatives

About Covetrus Impromed

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references.

ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images.

Support is available online and over the phone.

Covetrus Impromed User Interface

Popular Covetrus Impromed Alternatives

Main Product

Covetrus Impromed

4.0

(262)

Ratings Breakdown

3.77Ease of use
3.74Value for money
3.70Customer support
3.88Functionality

Pricing

Starting at $5000.00 one time

Alternative Product

DaySmart Vet

4.6

(277)

Ratings Breakdown

4.61Ease of use
4.56Value for money
4.65Customer support
4.38Functionality

Pricing

Starting at $116.00 per month

Alternative Product

Instinct Science

4.9

(234)

Ratings Breakdown

4.88Ease of use
4.78Value for money
4.90Customer support
4.77Functionality

Pricing

Available upon request

Alternative Product

ezyVet

4.6

(276)

Ratings Breakdown

4.36Ease of use
4.50Value for money
4.54Customer support
4.50Functionality

Pricing

Starting at $260.50 per month

Alternative Product

Digitail

4.7

(78)

Ratings Breakdown

4.59Ease of use
4.75Value for money
4.68Customer support
4.33Functionality

Pricing

Available upon request

Alternative Product

Covetrus Pulse

4.0

(542)

Ratings Breakdown

3.98Ease of use
4.00Value for money
4.35Customer support
3.63Functionality

Pricing

Available upon request

Covetrus Impromed Pros and Cons

We analyzed 262 verified reviews for Covetrus Impromed to find out what actual users really think.

Select to learn more

Rich Feature Set For Clinics

The software includes a wide range of features for veterinary practices, such as record keeping, data tracking, security options, and communication tools like texting and emailing. Its modular design allows customization and supports third-party add-ons, helping teams work cohesively and manage daily operations effectively.

Covetrus Impromed Pricing and Plans

Starting price: $5,000.00 one time

Free Trial

Free Version

Basic

$5,000.00

flat rate, one time

No plan information available

Covetrus Impromed Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Covetrus Impromed
Appointment Scheduling
Live Chat
Patient Records Management
Reminders
Telemedicine

Covetrus Impromed User Reviews

Overall Rating

4.0

Ratings Breakdown

36%

40%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

3.7

Functionality

3.9

Kendra M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

15 years experience with Impromed...most of it good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

Cons:

It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming.

Vendor Response

Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

Replied June 2018

Fredrik B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Veterinary support software, good but room to become great!

We are happy with the software, but it's mostly because there is no better competition. The top competitors have some things better, but other things not so good. Would recommend this software to any medium or large size practice. Suggestion for new feature would also be a id card login system, so that with computers in each exam room, the computer is locked when the tech is leaving the room and fast and secure to login when the tech or doctor is back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a software with many good functions, integrations with multiple other systems such as Idexx etc. We have customized "vetnotes" and start to see positive effects in our hospital due to this. Easy Time works well and medical records is also well functioning.

Cons:

One important thing with a practice software is to be able to set reminders for different users. So you can have "call backs" or tasks that needs to be done set to individual users or groups. Now there is on list that can't be customized at all for a regular 3 doctor practice use. "Easy Time" is a good tool, but setting up a booking calendar that for instance have color coding in the background for different use of the time slot, for instance annual, nurse or problem appointment slot is very hard to setup. Would be great with a template that you could import for a standard week and make minor adjustments as needed, now you have to set up each block for each column induvidually, can only select day, week or month for one slot... Very time consuming. Also, we use the plug in reminder system to be able to have clients book certain appointments directly online etc. which is great, but the system is not very flexible. Lot's more to ask about there when it comes to control of number of annuals per day, etc. The software is very sensitive to network connections. We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again. Would be great with a standard set of modules opened up automatically depending on what user logs in.

Reasons for choosing Covetrus Impromed

Price and at the time Impromed was owned by a smaller company, now it a big corporation as well as Idexx which is normally no good for us small businesses. We will see how this goes.

Reasons for switching to Covetrus Impromed

We used Intravet and their customer service became unavailable and the updates further and further out from each other. Changed to VIA and their support was better, but not available enough to even get the basic functions up running smooth... We then changed over to Infinity and support was good, after a while new [SENSITIVE CONTENT HIDDEN] came around and the support disappeared for a while and started to come back when it now is sold again and most of the time you get a ticket that they will come back to you when they have time to work on it, which is very painful when you feel that it's minor thing that you should have help with right away. All staff is professional and helpful, but many of them too new at the job so they always have to talk to more senior staff members to solve the problem.

Erin M.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Would not recommend

It was ok, but definitely not modern or intuitive

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ability to see the whole history in one view, with colour-coded lines that can collapse or expand

Cons:

Not cloud-based, many steps to get things done. Cannot open multiple patients at once

Brandy M.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Versatile Program w/ Some Kinks

When we first chose to get Impromed in 2016, the customer support was fantastic. This was a huge factor in our choosing this product over others, because as a new user we knew we would have some hiccups. Since then, the support has gone downhill quite a bit, especially in terms of consistency. Sometimes when you call in, you get an excellent technician who knows exactly what you need and helps you quickly and efficiently. Other times the person fumbles about and you can tell that they just aren't as knowledgeable, which often leads to frustration for the customer and the technician needing to escalate the problem, which does not lead to an immediate transfer but instead to someone having to call you back (which can be difficult in a busy practice). This would certainly be understandable if it was a really complicated issue, but sometimes I know what needs to happen (I'm just not personally skilled enough in I.T. to do it) and the person just doesn't even know as much as I do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's very user friendly for daily users on the front end. Adding items to medical records and invoicing are very easy aspects of the program. I also like how customizable everything is.

Cons:

Because of how much the program can do, some of the more advanced functions of the program and the setup options can be confusing. There are also some very basic kinks that could be worked out, but I'm not sure that those items are on Impromed's agenda. Overall, those few things don't hinder our overall use of the program.

Reasons for choosing Covetrus Impromed

Cornerstone didn't respond to me when I reached out for a demo. AviMark and IntraVet didn't seem as advanced or capable as Impromed (demos left something to be desired - I have since used AviMark elsewhere and found it to be a capable program, but with its own limitations, and I prefer Impromed still even after learning AviMark). I liked IDEXX Neo, but it was just in its infancy as a program and I didn't want to be one of the first users of a program that was so important to our practice. I loved VIA and it was the runner up because it was so user friendly and visually appealing. In the end Impromed won out because I had heard that VIA didn't have the best customer support and that people who had the software would often have to leave messages and wait a week or more to hear back, which seemed scary to me as a new user and someone who would likely need a lot of support initially. I'm not sure if that was accurate or not (or what their support is like now), but that concerned me enough to choose Impromed (our old program was also an Impromed product, so I was very familiar with the support and really liked how helpful they were at the time).

Reasons for switching to Covetrus Impromed

DVM Manager was no longer being updated and we needed a more robust program with comprehensive electronic medical record capability.

Lexie R.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Review

We have always had a great experience and customer service is always wonderful!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.

Cons:

Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.

Reasons for choosing Covetrus Impromed

Cornerstone had too many bells and whistles at the time we were choosing our software. We had a different [SENSITIVE CONTENT] at that point and he did not want to utilize everything Cornerstone offered.

Reasons for switching to Covetrus Impromed

Impromed offered more features than Intravet.

Kristen G.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Could be a great product, but has some issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall the layout is good and easy to learn and is in a logical place. Invoices are easy to create and there is a decent selection of reports to choose from.

Cons:

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for. Our clients complain all the time and don't understand what they are being charged for. also, if there is a revision that needs to be made, the next statement doesn't give details on what was changed or what horse it was for, it just shows misc charges/credits at the end of the statement. Not helpful at all!! Syncing laptops to the server take forever!!! The usual sync takes about 1.5 hours and sometimes more. Yes we do the document sync, but I don't know why it has to copy every single file every single time. It needs to just copy over the new items and skip everything that it already has. The report selection, while decent, could be better. There should be more options to choose from for each report. Mobile units cannot add new cities or other certain new info into the database. clients out in the field cannot get a receipt with their full correct address until after the info has been added through the office server. It just looks tacky and is a waste of our time to have to go back and revise things. After almost every "update" there is at least one computer that has a problem. Something always seems to go wrong and I have to pull the computer from the field so my vet has no computer to work from for an additional day.

Reasons for switching to Covetrus Impromed

unreliable product and needed more modern software options

Sanjay J.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

In house vs Mobile versions

They have been trying to get the mobile edition to appear similar to the non-mobile but still not finished. I'm going to try a different way to use the program and see if that helps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I bought the practice, there was DOS version of the software which was difficult to use in a windows generation. When we upgraded to the windows version, there is multiple ways to do each task which helps various employees to do their work in their learning style.

Cons:

The mobile addition is supposed to run the same as the regular version but after a week of using it, there has been numberous problems using it. Unsure if it would work better if didn't need to sync with my other brick molar practice version that has been operating during the day with the associates seeing patients or if both used the same database. The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation. The other problem is the customer support: if you get someone it helps but if you need them to call back due to long wait times, they won't call back until the next day. IF YOU CAN, STAY ON THE PHONE LINE! Otherwise they don't consider you a priority anymore = "squeaky wheel gets the oil". When it comes to DICOM integration, it took over 4 months to get medical records to list the images and I still don't think the actual images come up in the rooms, but COVID made that unnecessary for now.

Reasons for choosing Covetrus Impromed

Previous DOS version and seeing the windows version at state convention which the previous [SENSITIVE CONTENT HIDDEN] refused to upgrade since he refused to spend money on anything!

Beatriz H.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Comprehensive approach to practice software

Overall it has been a good experience. Customer service is lacking, though. In my 7 years of using Impromed and their services, I have had several occasions where messages where never returned, questions unanswered, technical support not knowing or listening to our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand how to use the system, it is quite easy to maneuver your way through it. User friendly. Easily learned.

Cons:

There are some processes that are redundant. It could be streamlined a bit further to make it even more user friendly. Example inventory. I feel that inventory and products can be combined for ease of use. Preview of appointments just by hovering would be great to bring back. It would be great if it was more intuitive. If a certain person logs in, the program remembers their preferences, IE how the screen looks, etc. Difficult to implement a paper light system with this program. Staff did not feel it was user friendly (easy) enough to go "paperless".

Reasons for choosing Covetrus Impromed

We already had it when the practice was purchased.

Shawna G.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

ImproMed

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has a nice layout, self explanatory.

Cons:

To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our trainer to focus on that during a time we were to receive training. Lab equipment has not communicated with software consistently since the install which was 4/2018. As you can imagine learning a new system when you did not have the appropriate time to be trained can be difficult- their customer support WAS really bad during that time, it has gotten better but I have also had to figure out so much using youtube that I really just do not call them unless I have to. There is no spell check as you go along, you have to type then check it. It refreshes but bumps you out of where you were looking so you have to start all over again. Every now and then it will glitch and bump the date along the right lower side of the screen back to 1900 - so as you are trying to look up soaps and medical records there isn't anything there. Low qty items do not auto populate to the want list. Inventory is not easy to understand and it is easy to make mistakes that throw off your counts. Intelligent inventory was exciting but I was talked out of that by an ImproMed support person so... the spreadsheet is a mess to try and use- very easy to make a mistake for price increases.

Reasons for choosing Covetrus Impromed

The boss felt the transition would be easier with ImproMed since they were both made by the same company.

Reasons for switching to Covetrus Impromed

We wanted to make the clinic run more efficiently.

Riki B.

Verified reviewer

Veterinary

11-50 employees

Used other for more than 2 years

Review source

Reviewed July 2019

Impromed

Overall it was wonderful. Towards the end it was hard to use but that was because our hardware was extremely old and we couldn't update to the newest version without buying all new hardware which the practice owner couldn't afford to do. BUT that said, the functionality we had was great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Just to start - Our practice USED to use Impromed Infinity - in 2016 we changed to Cornerstone due to budgetary concerns of our practice owner. That said, I miss infinity. It was so much easier to use, I hate having to tab through Cornerstone for everything. Infinity had a written script option, I could (with password protection) change invoices from one doctor to another, we could do year over year by month reports of inventory. The boarding module was spectacular, I feel like with CS I am back in the stone age. I loved it.

Cons:

The only thing I can remember having issues with, was some of the reporting functions that the owner wanted. Client retention etc. But otherwise the modules were great. I also absolutely loved the message center - I am in charge of client billing and that is where I stored all of my notes on the different issues I had.

Reasons for choosing Covetrus Impromed

better functions and modules. It could do more than any of the others at that time.

Reasons for switching to Covetrus Impromed

At that time, Infinity had much more funtionality than the other software we looked at which was Cornerstone, DVMax, Intravet and I forget the other.

Vendor Response

Hello Riki! First off, we miss you too! It sounds like your team utilized a lot of the great features within ImproMed. You'll be happy to know we improved our reporting, and continue to improve, especially around client retention. We also now offer a patient recapture program that brings back lapsed patients-- and practices are only charged upon performance, AKA when patients come back. Talk about a game-changer. Give us a call, we'll be happy to have you back. We want you to be part of the new Covetrus family! All the best!

Replied September 2019

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