Covetrus Impromed 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Covetrus Impromed

4.0

(261)

Pricing

Starting at $5,000.00 one time

About Covetrus Impromed

ImproMed Infinity is an on-premise veterinary practice management suite for clinics of all sizes. Primary features include treatment plans, patient information tracking, appointment management, billing, invoicing and reporting.

ImproMed Infinity allows users to configure user workflows, manage care facilities, track expenses and communicate with clients and vendors. The system also offers inventory management, and it can generate postcards, letters, and labels. Patient reminders and marketing tools are also available.

Users can export information to Microsoft Excel. Integrations include VetPressOnline, Rapport, AXIS-Q and 50 other software. These partner integrations allow users to connect with vendors who provide reference labs, digital imaging and pharmacy references.

ImproMed Infinity is compatible with Windows and offers ImproView, a mobile application for iOS and Android devices. The mobile application allows users to access their patient and client database, view medical records, track account balances and upload images.

Support is available online and over the phone.

Covetrus Impromed Screenshots

Covetrus Impromed Pricing and Plans

Starting price: $5,000.00 one time

Free Trial

Free Version

Basic

$5,000.00

flat rate, one time

No plan information available

Covetrus Impromed Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Covetrus Impromed
Appointment Scheduling
Live Chat
Patient Records Management
Reminders
Telemedicine

Covetrus Impromed User Reviews

Overall Rating

4.0

Ratings Breakdown

36%

40%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

3.7

Customer support

3.7

Functionality

3.9

Kendra M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

15 years experience with Impromed...most of it good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's so customizable and that there are multiple ways to do the same way. It allows for the user to develop his/her favorite/most efficient way to use the system.

Cons:

It's complicated at first. Simply because there are so many ways to do things, before you know which way you like to utilize the system, it can be overwhelming.

Vendor Response

Hi Kendra, Thanks for your feedback! We appreciate that you've been a long time user and have taken the time to learn the ins and outs of our software. If you ever have questions about the way you're doing something, or a new way to do something, don't hesitate to reach out!

Replied June 2018

Thomas F.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Infinity Software

I found the support team excellent over the years to handle problems and the development team listens to our concerns and when a patches or an upgrade comes it usually addresses those concerns. From the sales team to support teams they really do their best to help you get the right software for your clinic and resolve any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software Infinity is excellent, it takes the average new employee about 2 month to get comfortable using the software after training and has to be supervised because there is so much for the employee to learn ,especially employees working reception and inventory. Their service and support team are excellent they handle trouble issues quickly are extremely polite and professional. The senior support team are very knowledgeable and are your back up in real problem solving issues that might arise. Of all the software we have tried over the past 43 years. this is the best on the market. As an administrator this software does it all that I need to run a company successfully . I hope this helps you on your decision on the software to use for you Clinic or Hospital. Take care Thomas Fleming GM, CVDSM Inc.

Cons:

Training time to teach a new employee to grasp all the different features but once trained they seem to catch on to the routine. A manager I need reports and they have many to choose from but when I have a staff meeting and need simple graphs showing how we are doing not available. As a manager when software upgrades come it can take anywhere from 1 to 4 hrs to install the software in the practice and you have to become very knowledgeable and comfortable to install this on off hour with their support team.

Reasons for choosing Covetrus Impromed

I found that Infinity did more and was more professional software to handle all our needs.

Reasons for switching to Covetrus Impromed

To many problems and poor support

Erica K.

Verified reviewer

Veterinary

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed September 2024

Impromed ease of use

Was fairly easy to use and read the medical records

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly easy to use and navigate if you can single out some tabs

Cons:

Very busy with the tabs all over the screen

Fredrik B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Veterinary support software, good but room to become great!

We are happy with the software, but it's mostly because there is no better competition. The top competitors have some things better, but other things not so good. Would recommend this software to any medium or large size practice. Suggestion for new feature would also be a id card login system, so that with computers in each exam room, the computer is locked when the tech is leaving the room and fast and secure to login when the tech or doctor is back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a software with many good functions, integrations with multiple other systems such as Idexx etc. We have customized "vetnotes" and start to see positive effects in our hospital due to this. Easy Time works well and medical records is also well functioning.

Cons:

One important thing with a practice software is to be able to set reminders for different users. So you can have "call backs" or tasks that needs to be done set to individual users or groups. Now there is on list that can't be customized at all for a regular 3 doctor practice use. "Easy Time" is a good tool, but setting up a booking calendar that for instance have color coding in the background for different use of the time slot, for instance annual, nurse or problem appointment slot is very hard to setup. Would be great with a template that you could import for a standard week and make minor adjustments as needed, now you have to set up each block for each column induvidually, can only select day, week or month for one slot... Very time consuming. Also, we use the plug in reminder system to be able to have clients book certain appointments directly online etc. which is great, but the system is not very flexible. Lot's more to ask about there when it comes to control of number of annuals per day, etc. The software is very sensitive to network connections. We tried to use laptops for portability, but even with a Sonic Wifi system, we couldn't maintain a good enough wifi in our building to not have any interuptions, which means that you have to close the software and open up, login and open up every module again. Would be great with a standard set of modules opened up automatically depending on what user logs in.

Reasons for choosing Covetrus Impromed

Price and at the time Impromed was owned by a smaller company, now it a big corporation as well as Idexx which is normally no good for us small businesses. We will see how this goes.

Reasons for switching to Covetrus Impromed

We used Intravet and their customer service became unavailable and the updates further and further out from each other. Changed to VIA and their support was better, but not available enough to even get the basic functions up running smooth... We then changed over to Infinity and support was good, after a while new [SENSITIVE CONTENT HIDDEN] came around and the support disappeared for a while and started to come back when it now is sold again and most of the time you get a ticket that they will come back to you when they have time to work on it, which is very painful when you feel that it's minor thing that you should have help with right away. All staff is professional and helpful, but many of them too new at the job so they always have to talk to more senior staff members to solve the problem.

Brandy M.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Versatile Program w/ Some Kinks

When we first chose to get Impromed in 2016, the customer support was fantastic. This was a huge factor in our choosing this product over others, because as a new user we knew we would have some hiccups. Since then, the support has gone downhill quite a bit, especially in terms of consistency. Sometimes when you call in, you get an excellent technician who knows exactly what you need and helps you quickly and efficiently. Other times the person fumbles about and you can tell that they just aren't as knowledgeable, which often leads to frustration for the customer and the technician needing to escalate the problem, which does not lead to an immediate transfer but instead to someone having to call you back (which can be difficult in a busy practice). This would certainly be understandable if it was a really complicated issue, but sometimes I know what needs to happen (I'm just not personally skilled enough in I.T. to do it) and the person just doesn't even know as much as I do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it's very user friendly for daily users on the front end. Adding items to medical records and invoicing are very easy aspects of the program. I also like how customizable everything is.

Cons:

Because of how much the program can do, some of the more advanced functions of the program and the setup options can be confusing. There are also some very basic kinks that could be worked out, but I'm not sure that those items are on Impromed's agenda. Overall, those few things don't hinder our overall use of the program.

Reasons for choosing Covetrus Impromed

Cornerstone didn't respond to me when I reached out for a demo. AviMark and IntraVet didn't seem as advanced or capable as Impromed (demos left something to be desired - I have since used AviMark elsewhere and found it to be a capable program, but with its own limitations, and I prefer Impromed still even after learning AviMark). I liked IDEXX Neo, but it was just in its infancy as a program and I didn't want to be one of the first users of a program that was so important to our practice. I loved VIA and it was the runner up because it was so user friendly and visually appealing. In the end Impromed won out because I had heard that VIA didn't have the best customer support and that people who had the software would often have to leave messages and wait a week or more to hear back, which seemed scary to me as a new user and someone who would likely need a lot of support initially. I'm not sure if that was accurate or not (or what their support is like now), but that concerned me enough to choose Impromed (our old program was also an Impromed product, so I was very familiar with the support and really liked how helpful they were at the time).

Reasons for switching to Covetrus Impromed

DVM Manager was no longer being updated and we needed a more robust program with comprehensive electronic medical record capability.

Carolyn S.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Mount Carmel Animal Hospital

I used ImproMed for many years in two separate practices. Overall, the system works well if you do not want to move to being completely paperless. It has robust reporting and works well for the administrative side of running a veterinary practice. The medical record keeping definitely has room for improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The inventory management and reporting aspects of ImproMed are quite good. As an administrator, you can easily get all the information you need to assess your practice. Appointment scheduling is quick and simple. The way the medical records are viewed is easy to navigate.

Cons:

The medical records aspect leaves a lot to be desired. If free typing, ImproMed organizes the medical records in a great way. If you are trying to truly go "paperless", however, it is difficult to navigate and inefficient. The tree set up for medical records is time consuming to go through in order to enter your records and push charges through. ImproMed is ideal for a practice that is a hybrid of paper and electronic records. It is a great system for entering notes and keeping records, but inefficient to utilize to be completely paperless.

Reasons for choosing Covetrus Impromed

ImproMed has much higher functionality than Cornerstone and DVMAX. If you are looking to go paperless, however, a cloud based software would be a better option.

Vendor Response

Thanks for being a great customer and for sharing your feedback with us.

Replied March 2023

Lexie R.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Review

We have always had a great experience and customer service is always wonderful!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.

Cons:

Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.

Reasons for choosing Covetrus Impromed

Cornerstone had too many bells and whistles at the time we were choosing our software. We had a different [SENSITIVE CONTENT] at that point and he did not want to utilize everything Cornerstone offered.

Reasons for switching to Covetrus Impromed

Impromed offered more features than Intravet.

Kristen G.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Could be a great product, but has some issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall the layout is good and easy to learn and is in a logical place. Invoices are easy to create and there is a decent selection of reports to choose from.

Cons:

Patients with split billing are a nightmare. On statements, charges for split billed patients are listed in a very confusing way and it doesnt' list what percentage each owner gets billed for. Our clients complain all the time and don't understand what they are being charged for. also, if there is a revision that needs to be made, the next statement doesn't give details on what was changed or what horse it was for, it just shows misc charges/credits at the end of the statement. Not helpful at all!! Syncing laptops to the server take forever!!! The usual sync takes about 1.5 hours and sometimes more. Yes we do the document sync, but I don't know why it has to copy every single file every single time. It needs to just copy over the new items and skip everything that it already has. The report selection, while decent, could be better. There should be more options to choose from for each report. Mobile units cannot add new cities or other certain new info into the database. clients out in the field cannot get a receipt with their full correct address until after the info has been added through the office server. It just looks tacky and is a waste of our time to have to go back and revise things. After almost every "update" there is at least one computer that has a problem. Something always seems to go wrong and I have to pull the computer from the field so my vet has no computer to work from for an additional day.

Reasons for switching to Covetrus Impromed

unreliable product and needed more modern software options

Sanjay J.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

In house vs Mobile versions

They have been trying to get the mobile edition to appear similar to the non-mobile but still not finished. I'm going to try a different way to use the program and see if that helps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I bought the practice, there was DOS version of the software which was difficult to use in a windows generation. When we upgraded to the windows version, there is multiple ways to do each task which helps various employees to do their work in their learning style.

Cons:

The mobile addition is supposed to run the same as the regular version but after a week of using it, there has been numberous problems using it. Unsure if it would work better if didn't need to sync with my other brick molar practice version that has been operating during the day with the associates seeing patients or if both used the same database. The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation. The other problem is the customer support: if you get someone it helps but if you need them to call back due to long wait times, they won't call back until the next day. IF YOU CAN, STAY ON THE PHONE LINE! Otherwise they don't consider you a priority anymore = "squeaky wheel gets the oil". When it comes to DICOM integration, it took over 4 months to get medical records to list the images and I still don't think the actual images come up in the rooms, but COVID made that unnecessary for now.

Reasons for choosing Covetrus Impromed

Previous DOS version and seeing the windows version at state convention which the previous [SENSITIVE CONTENT HIDDEN] refused to upgrade since he refused to spend money on anything!

Beatriz H.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Comprehensive approach to practice software

Overall it has been a good experience. Customer service is lacking, though. In my 7 years of using Impromed and their services, I have had several occasions where messages where never returned, questions unanswered, technical support not knowing or listening to our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand how to use the system, it is quite easy to maneuver your way through it. User friendly. Easily learned.

Cons:

There are some processes that are redundant. It could be streamlined a bit further to make it even more user friendly. Example inventory. I feel that inventory and products can be combined for ease of use. Preview of appointments just by hovering would be great to bring back. It would be great if it was more intuitive. If a certain person logs in, the program remembers their preferences, IE how the screen looks, etc. Difficult to implement a paper light system with this program. Staff did not feel it was user friendly (easy) enough to go "paperless".

Reasons for choosing Covetrus Impromed

We already had it when the practice was purchased.

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