Instinct Science 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Instinct Science

4.9

(234)

Pricing

Pricing available upon request

About Instinct Science

Instinct Science is the new cloud-based operating system for the modern veterinary hospital, a full electronic medical records and practice management system. With expert-guided tools such as patient safety warning system, automated charge capture, vitals management, digital treatment sheets, and hospital-wide communication boards, it helps supercharge the team's efficiency.

Instinct Science Screenshots

Instinct Science Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Instinct Science Features

Popular features found in Veterinary
Billing & Invoicing
Calendar Management
Client Management
Confirmations/Reminders
EMR/EHR
Imaging and X-rays
Inventory Management
Payment Processing
Prescription Processing
Treatment Planning
More features of Instinct Science
Accounting
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Charting
Communication Management
Customer Database
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Reminders
E-Prescribing
Historical Reporting
Invoice Management
Live Chat
Medical Billing
Patient Intake
Patient Records Management
Reminders
Reporting & Statistics
Self Service Portal
SMS Messaging
SOAP notes
Status Tracking
Task Scheduling
Template Management
Third-Party Integrations
Workflow Management

Instinct Science Integrations

Cornerstone Software

Integration rated 3.9 from 24 reviews

PetDesk

Talkatoo

IDEXX Neo

Instinct Science User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.8

Joel C.

Verified reviewer

Veterinary

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

This software is making my life a lot easier!

Excellent - see above. I have really only positive things to say.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7! I'm excited to see the new features that lay ahead!

Cons:

Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern.

Reasons for choosing Instinct Science

Much better functionality and the potential to add full EMR in the future. I also like they they are an independent company and seem hungry.

Reasons for switching to Instinct Science

The digital treatment board was the primary motivation but we were tired of using a software platform that basically stopped improving a decade ago and with terrible customer support.

Brittany B.

Verified reviewer

Veterinary

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Huge fan of Instinct, intuitive use, great customer service!

Very happy with this EMR system. The program is easy to use and even new functions tend to be very intuitive (millennial over here). Very responsive customer support. They seem to really care about the clinic's experience in using the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very intuitive to use. Very adaptive, responsive to requests for changes within program. Ability to have preloaded templates for specific procedures or conditions to load into estimate and/or treatment plan. Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs.

Cons:

Suspect most of my frustrations are with our personal setup vs. inherently in Instinct. Same list of line items for treatment sheets and invoice. Sometimes we have multiple similarly named line items because we have different item names for the treatment sheet (e.g. ECG hourly) that we don't want to have charged to the invoice as 12 separate items each hour during the shift, so then we have an ECG hourly per 12 hour charge. Wish that some treatments completed in treatment sheet would auto populate in initial exam document so that dose, route, time was logged without having to be manually typed in.

Reasons for switching to Instinct Science

Already using Instinct for inpatient treatment plans, goal was to integrate this with full patient record system.

Victoria D.

Verified reviewer

Veterinary

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Challenging but Pretty

There has been a big learning curve even though I've used at least 3 other records programs in the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clean Interface & Pretty User Friendly/Intuitive. Fun Paws & Play game for team members & nice scheduling interface.

Cons:

Hard to Incoorperate Old Records, Merge Systems, & Sometimes Find Records. Treatment Sheets can be tricky if you are trying to put in treatments after the fact/back timed (ER setting).

Reasons for switching to Instinct Science

Merging with another business/practice & needed a common interface,.

Ashlyn M.

Verified reviewer

Veterinary

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Instinct Review

From the initial onboarding to present our experience has been fabulous, always bumps in the road during a huge change in a hospital, but Instinct was there to help us the ENTIRE time, not to mention, we are able to reach out and chat with any of them at any time - via email or chat! This is what makes the biggest difference.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have seen significant workflow improvement, capturing previously missed charges, and the best part is that Instinct is incredibly user friendly and easy to navigate. Their customer service cannot be beat!

Cons:

We honestly don't have anything we dislike, like any program, every hospital uses PM software differently, it's very flexible.

Reasons for choosing Instinct Science

It still looked and felt 'old' compared to Instinct, and it still would have been 2 platforms vs the single platform with Instinct

Reasons for switching to Instinct Science

We needed digital treatment sheets, so we went with Instinct (thank goodness smart flow wasn't available at the time), and after a few years with the treatment sheets, we wanted a cloud based PM software, and Instinct seemed like the natural choice

Fayth V.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed April 2025

Owner, veterinarian

Glad we choose instinct as our operating system for our new business. It has made improvements over the last 3 years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use, customizable, all information in 1 place. Integrates with Cubex for controlled substances.

Cons:

Patient photos. Would like it to integrate with Idexx radiology. Invoicing has a learning curve. Need a strong office manager to train CSRs.

Reasons for choosing Instinct Science

As an ER we knew we needed Tx plans. At the time I was only aware of Smart Flow, but it did not have an EMR and you had to purchase Neo. I did not like the idea of having 2 separate systems. And Neo seemed less customizable.

Jennifer D.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Instinct Science - a great experience

The experience with Instinct Science has been wonderful. The team was very willing to help and keep on goal during on boarding and were helpful after with any questions or concerns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Instinct Science is their willingness to grow and improve. Feedback is always accepted and explored. The massive improvements over the past 3 years in functioning, integrations, and growth have made my job much easier.

Cons:

This is a difficult questions because of Instinct Science's willingness to take feedback and act on feedback. When there is a place for improvement I submit the information and have seen action on many of the requests.

Reasons for choosing Instinct Science

Willingness to take feedback and advancements that Instinct made while onboarding.

Reasons for switching to Instinct Science

It was outdated and slow to use, except inventory.

Michelle W.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed April 2025

Best Cloud Based PIMS around!

My onboarding experience was the smoothest ever! Our case manager thought of everything, helped with all the uploads, made relevant suggestions on how to create new protocols and work around. Since then they have been there when we need them and we love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Instinct is intuitive, constantly adapting to what we need and request. Their staff is top notch, none better in the field. It is easy to use, cloud based and the staff loves it!

Cons:

Currently the owner chat function could use some updating, but it is on the list and I am sure we will see something new soon!

Reasons for choosing Instinct Science

Far and wide the best available, we demo'd several

Reasons for switching to Instinct Science

We wanted a more intuitive cloud based system

Sinuhe F.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Instinct is really a step above others

I love it, it is easy to use and constantly changing. If there is anything I need help with. I can jump on the chat and the team is always ready to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its payment capture utility makes it easy to audit transactions for any errors during our end of day process.

Cons:

The initial set up was rough, but there were facilitators the whole way through. Support is always helpful too.

Reasons for choosing Instinct Science

Bad reviews from colleagues. I was able to preview Instinct multiple times.

Reasons for switching to Instinct Science

I was watching Instincts progressed and liked that it worked for an ER setting

Michelle W.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Reviewed April 2025

Great Option for 24H Hospital

It has been a wonderful improvement from our prior practice management software. The team loves it and management has all the data needed. It is exactly what we needed for our busy 24h hospital.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is intuitive, flexible and offers a wide range of reports and management focused data. Our medical team is able to customize templates to their preferances and finds the integration with our medical services and referral partners seamless. There is a robust self training program available for new team members that gets them up to speed quickly and great product support anytime we have questions.

Cons:

There are a lot of options and set up takes some time to ensure things are working best for your hospitals needs. It is wonderful once you spend the time setting it up.

Reasons for choosing Instinct Science

More functionality and intuitive use. It was easier to train staff and had all the reporting functions we needed.

Reasons for switching to Instinct Science

We wanted a cloud based solution and a more automated and streamlined process.

Erica K.

Verified reviewer

Veterinary

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

I love Instinct

Overall- I love that our practice moved to using Instinct. As someone who has used many vet software programs, it is the one that is actually useful for the vet staff. As a technician, I love the treatment sheet use and the anesthesia record. As a teacher, it is user-intuitative, so it is easy to teach to new staff, and easy to find resolutions to any questions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

love the customer support and the ease of use- it is user intuative. Even if you have a question, they are quick to answer or come up with a solution. Even people who are new to vet med find the program easy to use!

Cons:

integration with some of our blood machines- although it is being worked on. Specifically Lytes and iStat

Reasons for switching to Instinct Science

wanted an all in one product that works for all aspects including treatment sheets and anesthesia

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