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Instinct Science vs PetDesk

Updated December 13, 2025

Instinct Science vs PetDesk: Which is best for you?

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Starting Price

Pricing available upon request

$249.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Reporting & Statistics
5.0
Self Service Portal
5.0
Treatment Planning
4.85
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Reminders
4.70
Calendar Management
4.60
Confirmations/Reminders
4.53
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Integrations
PetDesk
PetDesk
Talkatoo
Talkatoo
IDEXX Neo
IDEXX Neo
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Covetrus Pulse
Covetrus Pulse
Hippo Manager
Hippo Manager
ASI-ware
ASI-ware
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Pros / Cons
  • Love the ability to generate drug doses based on patient weight, flag doses that may be inappropriate, and ability to pull up plumbs page for a given drug in plumbs.
  • i.e. when you attach an auto charge it can be difficult to capture the charge appropriately if the treatment is marked off sooner or later than scheduled
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  • I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does.
  • Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders.
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Ease-of-Use
Highest performing feature
in the comparison
4.9/ 5
4.8/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5
4.7/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5
4.8/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad