PetsApp 2026: Benefits, Features & Pricing

It is so easy to use! I have saved several templates, all my team members can monitor requests, I have created SOPs so they know the action flow. It has increased revenue and clients love it!

I would like there to be a way to have two “initial” messages that can be time/day customized. So one to use during business hours and one to use for after hours.

PetsApp is user friendly and was relatively easy to set up in a way which best suited our clinic. The staff were readily available and provided guidance and support from the very beginning, supplying how to videos etc which were easy to follow. One of the most important features has been the integration with the software already used in the clinic, thus enabling us to link out client database and set up reminders, chats, campaigns etc with ease. What I have loved most about PetsApp is it has allowed our clients to access the clinic via chats, messages and enabling them to make their own appointments using the app at a time that is convenient to them. The app itself, for the client is free to download and use, it is well set out and is simple for clients to use, even those with limited knowledge or use of IT. The initial set up was completed with minimal effort at our end, most of the work was carried out behind the scenes by the PetsApp team. After the initial set up and training, we (the clinic) have a free reign on how we set up campaigns/promotions/reminders/appointment requests. There are no restrictions on what we ourselves can do which in my experience with other such services, this function has been quite restricted and generic. For clients to sign up, the process has been simplified by production of a QR code they can scan onto their phones and download the app. We have also been provided with posters and leaflets with such information, which can be used in reception and waiting areas. Another of my favourite functions is that of the wellness plan with the app. Clients them selves are able to sign up to the plan, entering their banking details etc for the DD, meaning we in the clinic no longer need to have access to this information. Support is always available either by using the help section or sending a message f you are unable to find the topic for help. You are also able to schedule one to one video chats with your support manager at a time which suits you. Finally, there have been no glitches or downtime with the app. This in itself is vital. Any issues or concerns are dealt with without delay and you are kept up to date with new developments.

Honestly nothing. Dare I say I wish I had been the one who had the idea for the app

ease of use, layout easy to find where to go etc. easy to transfer to another colleague, easy to send payment request.

perhaps ability to send chat to another practice? or colleague within the practice rather than the location.

The app is set up in a very intuitive way for the team and clients. The development team have been great at taking feedback and improving the app with regular updates. The app has been very stable with very few glitches. It has given the team the ability to manage their day more easily.

We are still working towards integrating with our practice software but this delay has been on their side rather than PetsApp.

PetsApp is easy to use and the vast majority of our clients really love the way it allows them to integrate with our team. It is great for team members to be able to have a conversation with clients in a non-time pressured way. Most of all however, I love that the PetsApp team don’t stand still - they are always looking to the next innovation and how they can improve their product to make it even more useful for veterinary teams!

I would love PetsApp to integrate with our practice management system though I appreciate this can be challenging.

Genuinely a video software has revolutionised the practice! my favourite feature is being able to send our clients a little video from their pets stay. It brings them so much peace of mind and also provides an excellent level of client service. We have completed a large number of consultations including nurse consults and even physiotherapy consults.

Least? Gosh what a question! I think issues with releases would have to be the only small small thing, however it is all part of the creation process. Every feature we have requested has been implemented and every improvement has been discussed. Such as forward thinking and innovative company!

Discrete communication with clients, ability to send payment requests and receive payments. Great alternative to the telephone. Great for younger members of the team who are used to communicating in this way. Nice to look at, easy to use and easy to feedback for future development.

The search facility is a little clunky leaving me unsure sometimes if all the pet options have been listed when I've put in a name to search for.

The System is very clean and simple to use, the ease of access is a great selling point for ourselves and our clients. We have been able to to sort out many queries and problems from the clients that are trailing the software with us and having no time constraints to answer the clients has meant we haven't had to ignore the phones during this. The hope and goal is to bring our call volume down so the main calls we get are emergencies or things that need to be handled either more personably by phone or in person. We look forward to being able to take payments as I believe this will cut down on the stress that clients can have about paying over the phone or having to come into the branch.

My main frustration with the software is I wish we could link Merlin and Pets App together for booking appointments or ordering medication as well as access the records for our clients pets.

This is an excellent user friendly app. Our clients feel more engaged with the communications with our clinic. It is very easy to set up documents to send clients eg for husbandry or diet information. Being able to end photos and videos of their pet whilst in the hospital brings comfort to the clients too .

Nothing to report of dislike. We are very happy with the product

Ease of use, effective way to communicate with clients without them having to ring the practice, only allowing messages to be marked as "Read" once they're actioned by a staff member so they don't get missed.

To be able to see patient ID numbers when using the app through your mobile phone, to be able to see who declines/approves appointment requests made by clients