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3CX vs 8x8 Work

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Updated February 9, 2026

3CX vs 8x8 Work: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$350.00

per year

$24.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Real-Time Notifications
4.88
Recording
4.71
Transcripts/Chat History
4.67
See All
Customizable Caller ID
4.53
Voice Mail
4.51
Call Logging
4.50
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Integrations
Microsoft Teams
Microsoft Teams
MongoDB
MongoDB
Vtiger CRM
Vtiger CRM
See All
HubSpot CRM
HubSpot CRM
Zendesk Suite
Zendesk Suite
Microsoft Teams
Microsoft Teams
See All
Pros / Cons
  • We have 2 locations across USA and Mexico and we were able to connect both sites into one system.
  • The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access.
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  • From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number).
  • Calls only come through about 80% of the time and voicemails take a long time to show up.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
3.9/ 5
Customer Support
Highest performing feature
in the comparison
4.1/ 5
3.7/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2024
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad