Business VoiceEdge 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Business VoiceEdge

2.8

(52)

Pricing

Starting at $29.95 per month

About Business VoiceEdge

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.

Business VoiceEdge Screenshots

Business VoiceEdge Pricing and Plans

Starting price: $29.95 per month

Free Trial

Free Version

Basic

$29.95

per month

No plan information available

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Business VoiceEdge Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Business VoiceEdge
Access Controls/Permissions
Alerts/Notifications
Call Center Management
Call Conferencing
Call Monitoring
Call Queues
Call Screening
IVR
SIP Trunking
Unified Communications
Voicemail Transcription

Business VoiceEdge User Reviews

Overall Rating

2.8

Ratings Breakdown

23%

19%

13%

37%

Secondary Ratings

Ease of Use

2.8

Value for money

2.6

Customer support

2.5

Functionality

2.8

Sue M.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Like being able to control the features

Ratings Breakdown

Ease of use

Functionality

Pros:

We switched to Comcast Business VoiceEdge a couple of years ago. While there have been problems, the customer service is pretty dependable. The online portal allows me to manage all of the features easily. The app is a great feature too!

Cons:

While I like the setup now, it was difficult actually getting the portals and everyone setup.

Lili M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed November 2017

Stuck with you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons:

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Josh G.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Horrible

horrible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

nothing about this service was good. From the sales team to the service. It's horrible

Cons:

I would like to file a complaint about comcast business voice. I’m not pleased with the service that I’m getting from this company. You can check the account notes of how many times I have been in contact with comcast over the span of the past several months. I started comcast business voice 6 seats in March 2020. During this time Covid lock down occurred forcing business to shut down and work from home. My company also uses T-mobile to work remotely. When the staff returned to the office slowly during the May and June months they noticed that the voice lines had static and calls were being dropped. Our consumers could not reach us as well. So I contacted a comcast rep and they blamed it on the wiring done by the 3rd party. So I had my IT guy come in and check the lines and they were installed fine. I called again and they sent out a Comcast rep. The comcast rep stated that comcast when they initially installed the equipment did not install the boot file correctly. This was then fixed in November 2020. So I contacted a supervisor to get credited for the months I have been charged for because comcast dropped the ball in installing my service. The supervisor put in the request and told me to wait 2 billing cycles. It is now February 2021 and nobody contacted me from comcast.

Reasons for choosing Business VoiceEdge

Thought they were good

Reasons for switching to Business VoiceEdge

I'm switching back

Natasha S.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Business Voice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My top compliment is the customer service and how the agents are able to get a tech out normally the same day. I am a small business owner so every call counts.

Cons:

The reception isn't all that great at all times for wifi and phone but I believe its the area my business is located in.

Yolonda W.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Business edge

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the fact that you can receive and leave messages for someone that's not available

Cons:

I didn't like the fact that I couldn't erase all the messages at one time you have to go in and delete them one by one

Michael B.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Good with Caveats - Read if you are considering deploying

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Cons:

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Sherri S.

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2017

NOT for business

We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons:

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

Kellie L.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Save Yourself Aggravation

See above comments. The Panasonic phones are terrible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked what I was TOLD it would do for us.

Cons:

The speed of customer service is terrible. Comcast cannot react to the speed businesses need. Things will be set fine and we don't change anything, then a problem will suddenly occur and the process to get it resolved it PAINFUL. Their onboarding is left up to the tech who just wants to get done and move on. They do what they can, but they have other jobs waiting on them. The resources and search is horrible. The chat customer service doesn't know what they are doing most of the time and then your problem is escalated to Tier 2, with no direct way to communicate with them, they tell you a problem is solved, when it isn't. Be prepared to go days with no resolution. See what good old AT&T has solution wise and stick with a company that knows phones.

Reasons for choosing Business VoiceEdge

Liked how we were told it would operate.

Reasons for switching to Business VoiceEdge

Thought the additional features sold to us would be helpful.

Nate G.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Big Company that runs over everyone

Overall, I would NOT recommend them to any other business. Not even for simple phones.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works...most of the time. Comcast is a huge company, so they aren't going anywhere soon. They will be around.

Cons:

STAY AWAY. However, some times there is no other choices for business. I was forced into it and didn't like it. Expensive and they are tricky with their billing.

Barb L.

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Can't wait till the contract is up!

Wave off this product if you are thinking of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call quality is good, that is about all I can say.

Cons:

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

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