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Josh P.
Advisor, 7 years
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Updated January 22, 2026
CTM vs smrtPhone: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$79.00
per month
$75.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Recording
4.95
Call Logging
4.86
Call Tracking
4.83
See All
Call Center Management
4.91
Reporting & Statistics
4.90
Call Monitoring
4.90
See All
Integrations
See All
See All
Pros / Cons
- The depth of features, integrations, and customization makes it a long-term solution rather than a short-term tool, and it’s become a core part of tracking and optimizing performance.
- CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package).
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- I've interacted with 4 employees so far, and would give each one of them 5 stars for their attitude, knowledge and helpfulness.
- I realize that these are not their rules or guidelines, but it's a lot of work.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4.6/ 5
4.6/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
