CircleLoop 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CircleLoop

4.5

(13)

Pricing

Starting at £5.00 per month

About CircleLoop

Circle Loop is a cloud-based VoIP solution that provides phone systems that are accessible via desktop and mobile devices. Key features include call transfer, voicemail to text, call recording, contact management and configurable call menus.

The call analytics panel allows managers to monitor their team’s performance and listen back to call recordings, or barge calls in real time. In addition, the solution allows users to select local, national and mobile numbers to call from.

Circle Loop helps teams to collaborate via features such as team voicemail, team greetings and conference calling. Integration include customer relationship management systems as well as apps such as Slack, HipChat and Capsule. Further, CircleLoop supports hardware including Bluetooth sets, speakers and handsets.

Circle Loop provides its services on a monthly subscription basis. The solution has mobile apps for Android as well as iOS users and provides support over telephone, email, live chat and in-app chat.

CircleLoop Screenshots

CircleLoop Pricing and Plans

Starting price: £5.00 per month

Free Trial

Free Version

Pay As You Go

£5.00

per user, per month

Plan includes:

All Circleloop Features(Including Call Recording
Conference Calling & Voicemail to Text)
Includes 1 UK Number
International Calls From 3p / Min
No Set-up or Activation Fees
SMS 4p / Message
UK Outbound Calls From 3p / Min
Unlimited Inbound Calls

Unlimited

£15.00

per user, per month

Plan includes:

All Circleloop Features(Including Call Recording
Conference Calling & Voicemail to Text)
Includes 1 UK Number
International Calls From 3p / Min
No Set-up or Activation Fees
SMS 4p / Message
Unlimited Inbound Calls
Unlimited Outbound Calls From 3p / Min

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CircleLoop Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of CircleLoop
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Call Conferencing
Call Tracking
Call Transfer
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
CRM
Employee Directory
IVR
Live Chat
Multi-Channel Communication
Multiple User Accounts
Real-Time Updates
Recording
Reporting/Analytics
SMS Messaging
Third-Party Integrations
Unified Communications
Video Conferencing
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

CircleLoop Integrations

HubSpot CRM

Insightly

Zoho Desk

Slack

Zoho CRM

Copper

See all 17 integrations

CircleLoop User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

23%

15%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.5

Functionality

4.5

Have you used CircleLoop and would like to share your experience with others?

Stuart P.

Verified reviewer

Design

Used daily for less than 2 years

Review source

Reviewed May 2018

Slick and intuitive app across desktop and mobile

I've been a Circle Loop user for over a year now and I've seen it grow from a straightforward call solution into something much greater. Using CL has enabled me to manage my calls through one easy to use streamlined interface. I'm excited to see what new features the app gains next.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a contractor, I'm often in a situation where its important to share my number with clients. By using Circle Loop I can keep my primary phone number private whilst sharing my CL number with clients. As my company grows with different departments (Development, UX, etc) I can make new hires and allow them to use their private phone and install Circle Loop on their device. This allows them to keep a device they are familiar with and remove the need to use a separate company phone.

Cons:

At the moment, there are few negatives for me. Circle Loop is competitively priced, has great customer support and a development team that is engaged with providing regular updates. If I had to choose one area that I would like to see improvement is the ability to manage conference calls, although I believe this is an upcoming feature in 2018.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Best affordable Phone System for small businesses

I have a very good experience with CircleLoop. I use their service to run my business from home with ease and comfort, it also has helped me to save a lot of money that other companies are taking with the same functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to set up and run. I like the simpleness of their user interface, it is very easy to use. Their integration is the best, I was able to integrate it with my favorite CRM software.

Cons:

Call routine rules setup is a little complex, and receiving SMS does not sends push notifications.

Reasons for switching to CircleLoop

It is very expensive and has a very limited selection of numbers.

Samantha B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Good when it works

It is OK for the price, but its inconsistencies let it down.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is good when it works and is easy to call from FLG, straight to the clients through circleloop

Cons:

The inconsistency of the calls not logging with FLG has been a factor and continues to be. Circle Loop also doesn't always connect calls and you have to redial a few times sometimes before it does.

David S.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Affordable and easy to use VOIP service

I have used circleloop for several years both for myself and also on behalf of my clients (Via the Circleloop reseller program). I typically manage clients VOIP tenants via the Circleloop online dashboard.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to set up, use and manage Circleloop and also how easy it is to add clients to it via my reseller account. Circleloop is also very affordable.

Cons:

I wish there was a more comprehensive dashboard with more features when it comes to managing calls, redirections and so on. At the moment there are less features than other similar VOIP platforms.

Ali R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Great support and syste m

great product and team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

great support, accessible and multi platform

Cons:

occassional call quality issues and drop outs but they are working on this

Reasons for choosing CircleLoop

better service and product

Reasons for switching to CircleLoop

better pricing and functions

Nathaniel C.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Really solid cloud-based phone system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Running our direct lines and shared lines from the same iPhone app is great. The recent addition of call recording has been a massive benefit. The team at CircleLoop have been good, they're always looking to make improvements to the application and are their customer service team are responsive.

Cons:

They're all small niggles really. The text messaging system is a bit clunky and currently has no notifications enabled. Sometimes call transfer can be a little buggy. Incoming calls suffer from intermittent lag, with users phones ringing at different times. Rather than having a single 'contacts' tab, contacts are split into a users contacts and shared contacts, which means you have to search in both for a contact if you can't remember where they were saved.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

HIGHLY impressed with CircleLoop

Making calls is no longer a hassle. It's easy, excellent value and accessible on all my devices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've tried many other VOIP providers, however the quality of Circleloop's service has surpassed many of the other larger players in the market. It's easy to get set up and the quality of calls is superb. I can forward calls to my mobile when I need and I appreciate getting voicemail transcription alerts by email. I have a UK and US number and i can switch between the two to make outbound calls. It's brilliant.

Cons:

Awaiting more integrations with apps, but they integrate with the major CRMs and I know they are building more.

Hannah C.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Fantastic customer service and simple to use software

Works well for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All you need is on one screen, the last number called, the link to any voicemail message and the set up is straight forward.

Cons:

The out of hours option isn't intuitive at all, it isn't clearly marked on what the times entered represent. Perhaps it would work well to have the option to have a miniature screen of it in the corner whilst working on other things to keep an eye on if a call comes in etc.

Reasons for switching to CircleLoop

Vonage was expensive and didn't work for us.

Liane-Rose B.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Easy to Use

I absolutely love the product, its great and I don't want to switch to another. The only thing that might prompt me to consider another product is if I have to chase customer services again for a response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that Circle Loop is really easy to set up. The design is so user friendly too.

Cons:

Unfortunately we've had some syncing issues between Circleloop and our CRM. I had to follow up with the customer service team on multiple occasions to find out whether the problem was being looked into or not. Fortunately someone got back to me eventually but it was frustrating that I had to chase for a response.

Johnny A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Awesome phone app at an affordable price.

Overall experience has been very good, and I am happy I finally found a phone app that I can use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that they have a desktop app and a phone app. I also like that I can connect it directly with my ZOHO crm. I also love that the price is very affordable compared to most other phone apps.

Cons:

The customer service is a little slow at responding and could be a bit more helpful.

Showing 1 - 10 of 13 Reviews

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