Cisco Unified Communications Manager 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Cisco Unified Communications Manager

4.3

(78)

Pricing

Pricing available upon request

About Cisco Unified Communications Manager

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.

Cisco Unified Communications Manager Screenshots

Cisco Unified Communications Manager Pricing and Plans

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Cisco Unified Communications Manager Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Cisco Unified Communications Manager
Access Controls/Permissions
API
Caller ID
Call Monitoring
Call Reporting
Call Transfer
Communication Management
Conferencing
IVR
Multi-Channel Communication
Third-Party Integrations
Unified Communications
Video Call Recording
Video Conferencing

Cisco Unified Communications Manager User Reviews

Overall Rating

4.3

Ratings Breakdown

51%

33%

10%

Secondary Ratings

Ease of Use

3.7

Value for money

3.7

Customer support

4.1

Functionality

4.3

David A.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Best phone system ever, hands down.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There's absolutely nothing you can't do with a Cisco phone system. It truly is the best.

Cons:

If you aren't familiar with the layout of CUCM / unity / UCCX then the initial timeline of learning can be skewed.

Verified

Reviewer

Food Production

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Awesome platform for communication

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases). The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very professional/ corporate-oriented portfolio. Very nice quality (audio) and products evolution on the last years. Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support. Easy to deploy. Robust solution for business environments.

Cons:

Licensing tiering is sometimes complex to comprehend. Support contracts a bit too expensive in some ocassions.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Communication Manager Best Choice of Tomorrows Telecom Needs

its easy to use Its easy to Configure Its pride using CM 10 and CM 11 for MP and Presence feature

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Its HW Specific , it can be customized either to work on Appliance or in Virtual Environment 2)Main Advantage is that its Converged i.e. Voice and Data One One Single CISCO Network 3) Its Product Portfolio makes you to take immediate Decision either CM on Router or On Server or on VM. 4) SIP integration is Some What Tricky but stable 5)REAL Unified Communication Comes on Track When Presence , MP need to integrates and System Proves its Capability as VALUE FOR MONEY.

Cons:

1) System Should prompt to next Section and Next Section if to implement Features and Programming. 2) By making this it will be More Easy to implement fast and Compete other Brands

Olakunle F.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed June 2018

Cisco UCM remains the traditional option for voice over IP

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Cisco UCM is built for purpose with hardware optimization for voip services. As with most cisco products, the architecture is resilient and applicable for high availability environments. The application is modular and rich in features. Rich CTI features also.

Cons:

The licensing of the features can be complex to understand. You may not know what is required for the functions you want until you talk to an expert. Not suitable for out of the box implementation. Highly trained personnel required to deploy.

Ali Osman B.

Verified reviewer

Banking

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Most powerfull IP Exchange

we have up to 400 braches and we were using exhances on all branches. if we need to make a change we used to make on all brances. now we are managing all phones and system with just a one screen which is located centralized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CUCM is very stable and powerfull system. it provides onsite and also multiside redundancy. you can manage whole phone via one screen. backup/restore process is easy to make. management and documentations are very good and you can find anything you need on cisco.com

Cons:

price is too high. making upgrade takes too much time. Administrative priviliges are limited.

Moses P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Not a fan...

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Very reliable and has lots of features. Well know company with good reputation.

Cons:

We used this for years before moving to a cloud based phone system. The dashboard is super cumbersome and unless you are well versed in CISCO applications you will be completely lost. On top of that it is very expensive for yearly support and the such. We saved tons by moving away from this setup.

Kristoph K.

Verified reviewer

Pharmaceuticals

Used weekly for less than 12 months

Review source

Reviewed April 2018

Reliable, appealing UI, and functionally comprehensive

Able to fully function in my role's capacity regardless of working from home or at the office.

Ratings Breakdown

Ease of use

Functionality

Pros:

It delivers the things that I expect it to be able to do -- make calls, conference with colleagues -- and I have rarely heard of a colleague disliking the software. It is easy to use without any introduction, and this speaks to the

Cons:

It's hard to find something to dislike, given that I use it for fairly simple functions. There haven't been any personal instances of being unable to connect to colleagues, and I have never had a call drop.

sebastian o.

Verified reviewer

Hospital & Health Care

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed July 2021

It could be another alternative to Zoom!

I star to use this app when the pandemic starts. I use it for my French class and it's okay but for the moment I would ratter other apps

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I love the most of this app is the feature Webex it's an app similar to zoom but somehow Cisco make it better

Cons:

I think they could improve The record feature to every participant instead of the host or something that help you to save your conference, because when you close it you lose it!!

Reasons for switching to Cisco Unified Communications Manager

Different features, also the ease of use.

Alexander R.

Verified reviewer

Defense & Space

10000+ employees

Used other for less than 6 months

Review source

Reviewed September 2018

costly but reliable and wide range of features

This is Enterprise-grade VoIP here, only significant improvement would be lower cost.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's easily scalable and has lots of great configuration and administration tools. My use case is limited but I understand that it has a very wide range of unified communications capabilities. The product support (Technical Assistance Center) is great too. Super easy to perform spot additions and changes once your deployment is already set up. Also, you can get as granular into individual device configs as you want.

Cons:

-Price (hardware and licensing) -Time to become familiar with GUI. Learning curve is steep.