Cisco Unified Communications Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Cisco Unified Communications Manager

4.3

(78)

Pricing

Pricing available upon request

About Cisco Unified Communications Manager

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as telephony, video conferencing, presence information, call recording, web conferencing and messaging. It enables administrators to control unified communications infrastructure supporting a large number of users making it suitable for businesses of all sizes.

Cisco Unified Communications Manager allows businesses to manage their communications networks, administer user settings for a variety of collaboration tools and extend these tools to mobile devices. It also enables video capabilities for contact centers.

Cisco offers an API that helps developers create new applications. Additionally, Cisco Unified Communications Manager allows end-users to manage their own settings using an application or an Interactive Voice Response (IVR) menu.

The system is available in a number of licensing bundles. User Connect Licensing allows organizations to purchase user licenses for single applications. Unified Workspace Licensing offers bundled collaboration tools priced according to the number of users.

Cisco Unified Communications Manager Screenshots

Cisco Unified Communications Manager Pricing and Plans

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Free Version

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Cisco Unified Communications Manager Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Cisco Unified Communications Manager
Access Controls/Permissions
API
Caller ID
Call Monitoring
Call Reporting
Call Transfer
Communication Management
Conferencing
IVR
Multi-Channel Communication
Third-Party Integrations
Unified Communications
Video Call Recording
Video Conferencing

Cisco Unified Communications Manager User Reviews

Overall Rating

4.3

Ratings Breakdown

51%

33%

10%

Secondary Ratings

Ease of Use

3.7

Value for money

3.7

Customer support

4.1

Functionality

4.3

Kenidra S.

Verified reviewer

Computer & Network Security

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

I love Cisco!

I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me.

Cons:

it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly.

Oscar A.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2021

Call Manager - Good for medium and large companies

In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.

Cons:

Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future.

Reasons for choosing Cisco Unified Communications Manager

In itself it is much more versatile and allows a simpler growth. It is very easy to add new nodes with the same licenses and maintain a diversified high availability scheme across multiple remote offices. Other vendors do not offer this versatility.

Cynthia G.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed May 2018

GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you.

Cons:

I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive.

Amey M. M.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Cisco UCS easy to integrate

I used it since last 8 years for multiple clients. It's user interface is very smooth and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares.

Cons:

Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand.

Kaung Khant Z.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Cisco CUCM: Balancing Power with Complexity in Enterprise Communications

For my overall experience with CUCM, it's literally positive with its robust of advanced telephony features, strong security features, reliability, stability, integration capabilities, scalability and flexibility. I also strongly appreciate its cisco support and documentation too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most about CUCM are its robust of advanced telephony features including call control, voice and video conferencing, mobility and more can meet the diverse communication needs of large enterprises. And I also love its high reliability and stability ensuring minimal downtime and consistent service quality.

Cons:

A little bit complexity in configuration and management than other vendors.

Julian A.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

CISCO - Correct All the Time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot.

Cons:

I do not like how everything is licensed.

Sandy F.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Great call manager complicated setup

Lengthy setup process with supplier to resolve unique co figurations requirements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scalable solution allowing future expansions

Cons:

Expensive and complicated setup and commissioning process

Justin E.

Verified reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Enterprise Banking VoIP Solution

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons:

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Javier D.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Excellent Call Control with multiple advanced telephony functions.

Cisco Unified Comminication Manager already has many years in the market and is an excellent solution for IP telephony in small, medium or large companies, since it adapts to any type of company. It also allows you to gradually add more features with other solutions that are integrated natively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Cisco Unified Comminication Manager is the possibility of having any type of phone registered even from third parties. It brings many features that help users to move in and out of the company. It also allows you to incorporate collaboration tools, Video Conference, Voice Mail, etc. All integrated

Cons:

Some traditional functions of telephone exchanges do not have them, however it is possible to incorporate them but with the development of third parties.

Juan Carlos M.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Great and robust product, however is for advanced users

If you are looking for a robust and secure communication solution, it's great, I would only advise against its reporting.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's a good product, high quality, and very robust security-wise, it has all the tools and functionalities for your communication needs, I used it personally for a Call Center and I had little to no downtime.

Cons:

I really disliked its reporting system, is not user friendly also cisco does not allow you to tamper its software and it makes it really difficult to extract valuable information for analysis.

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