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Dialpad vs GoTo Connect

Updated February 9, 2026

Dialpad vs GoTo Connect: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$27.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Computer Telephony Integration
4.57
VoIP Connection
4.57
Reporting/Analytics
4.27
See All
Call Recording
4.71
Call Center Management
4.64
Online Voice Transmission
4.60
See All
Integrations
Zendesk Suite
Zendesk Suite
Salesforce Sales Cloud
Salesforce Sales Cloud
Domo
Domo
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Google Workspace
Google Workspace
Salesforce Sales Cloud
Salesforce Sales Cloud
Microsoft Azure
Microsoft Azure
See All
Pros / Cons
  • Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.
  • The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.
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  • Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.
  • They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.4/ 5
Customer Support
4/ 5
Highest performing feature
in the comparison
4.5/ 5
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2025
Advisor
  Recommendations
1 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad