Intulse 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intulse

4.4

(132)

Pricing

Starting at $26.00 per month

About Intulse

Intulse is a cloud-based VoIP service for small and midsize businesses. Key cloud VoIP features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed call indicator.

Intulse's business VoIP phone service allows users to answer customer calls with personalized recordings. Users can either record all incoming calls or use on-demand recordings. A company directory is included for callers and internal team members. Callers can dial the first few letters of a person’s name to search the directory. The busy lamp field enables users to track the status of team members.

In addition, Intulse offers a software dashboard that provides business communication tools to initiate new calls, manage voicemails and create virtual conference rooms. Managed VoIP services from Intulse also provide CRM integration with a variety of platforms, including Salesforce VoIP integration, HubSpot VoIP integration, Zoho VoIP integration, and many more. Intulse also integrates with industry-specific CRMs, such as: Redtail, Wealthbox, AgencyBloc, RockRMS, Church Community Builder, Rock RMS, and others. Whether you're...

Intulse Screenshots

Intulse Pricing and Plans

Starting price: $26.00 per month

Free Trial

Free Version

2-4 users

$42.00

per user, per month

Plan includes:

CRM Integration
Mobile Soft-Phone App
IVR Menus and Call Recording
Software Dashboard
Time Based Routing
Virtual Receptionist
Conference Calling
Company Directory

5-9 users

$36.00

per user, per month

Plan includes:

CRM Integration
Mobile Soft-Phone App
IVR Menus and Call Recording
Software Dashboard
Time Based Routing
Virtual Receptionist
Conference Calling
Company Directory

10-24 users

$34.00

per user, per month

Plan includes:

CRM Integration
Mobile Soft-Phone App
IVR Menus and Call Recording
Software Dashboard
Time Based Routing
Virtual Receptionist
Conference Calling
Company Directory

25-99 users

$28.00

per user, per month

Plan includes:

CRM Integration
Mobile Soft-Phone App
IVR Menus and Call Recording
Software Dashboard
Time Based Routing
Virtual Receptionist
Conference Calling
Company Directory

100+ users

$26.00

per user, per month

Plan includes:

CRM Integration
Mobile Soft-Phone App
IVR Menus and Call Recording
Software Dashboard
Time Based Routing
Virtual Receptionist
Conference Calling
Company Directory

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Intulse Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Intulse
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automated Attendant
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Queues
Call Reporting
Call Screening
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
CRM
Customizable Caller ID
Customizable Reports
Drag & Drop
Electronic Faxes
Employee Directory
Event Triggered Actions
Fax Management
For Cloud Phone Systems
Group Messaging
Interaction Tracking
Monitoring
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
PBX
Performance Metrics
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Screen Sharing
SMS Messaging
SSL Security
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voicemail Transcription
VoIP
VoIP Connection

Intulse Integrations

Zapier

Zoho CRM

Redtail CRM

SugarCRM

SuiteCRM

Salesforce Sales Cloud

See all 24 integrations

Intulse User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

32%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.7

Functionality

4.3

Ragen H.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Good Softward

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Better visibility on of my business and phone activity

Cons:

Time it took to make changes/customizations.

Catherine D.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Right Time For Change

Customer Service is excellent and if you are comfortable with technology you can do most of the setup and changes yourself, which is what I prefer. The sound quality is amazing I have never had any issues whatsoever.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At a time when compliance demanded a quick turn of our companies work flow, we were able to integrate the phone and call recording features directly with our current CRM for seamless integration. We had very little time to find learn and implement the product and we were pleasantly surprised that everything went so well. The setup was so easy and the team was so responsive. In speaking with others in my industry we were ready to go live when others were still searching for their solutions.

Cons:

I think some features I wanted initially only because I was not used to the system. I would like to see the phone screen somehow become part of the actual dashboard. All the features are on the dashboard, so you have to go back and forth to use the keypaid, which is a little cumbersome. The fax feature is very very basic. I would like to see additional options such as receiving a notification without receiving an attachment, which is what I had with my current provider. I am required to save a fax confirmation sheet and not a report, but due to HIPAA I do not want the PHI documents being mailed back to me which defeats the purpose of the fax.

Reasons for choosing Intulse

I was very interested in the Redtail integration feature and when I read the system features I really needed all the things that were provided, parking and transferring calls, workflows, seamless call recording and integrations, auto attendant and faxing all in one place.

Reasons for switching to Intulse

I need to integrate my two current solutions along with a call recording feature that would integrate with my CRM which was Redtail.

Vendor Response

Catherine, First off, thank you for this fantastic review. We truly appreciate your insight and observations of the system functionality, as well as your input into ways in which our app can be improved for both calling and faxing. Secondly, we absolutely love the fact that you have taken advantage of our excellent customer support team as well as your thoughts on the call quality. I'll be sure to pass your feedback along to the development team as feature requests. Thanks again! Intulse (Kevin K)

Replied December 2022

John R.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great Product

Intulse has allowed us to decrease our costs while improving our user and customer experience!

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Pros:

This software is easy to set up and customize to your use. It is easy to make adjustments as your needs change.

Cons:

We have no complaints about this software.

Joel C.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Great product at a great price!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, support is responsive and helpful. Setup was a breeze. The folks over at Intulse made it easy to setup. We had a very small window from the time we made the decision to go with the system until the time we needed to be live before busy season hit. [SENSITIVE CONTENT HIDDEN] and the team over there were all fantastic about getting the stuff we needed to us, and then were very prompt in handling it when we got it back them. We met our target go-live date with ease!

Cons:

As someone who used to admin phone systems for a living, there are a lot of settings I don't have access to that I was used to being able to do myself. It certainly free's up a lot of my time because when I need to do something, I have to let them know, but I can shoot an email and then move on with my day, but the "doer" in me misses being able to do it myself.

Reasons for choosing Intulse

Combination of features and price. Microsoft Phone System couldn't provide the features we needed, and while Star2Star could provide all we needed and more, they were almost 2x more expensive than Intulse! Intulse was a perfect blend of features and price. I would strongly recommend them to anyone!

Reasons for switching to Intulse

We needed something more flexible and hosted than our on-prem system, something that we wouldn't have to maintain hardware for.

Vendor Response

Hey Joel, Thanks so much for the stellar review! We are pleased to be able to serve your organization and glad we were able to help you guys hit your go-live deadline. Your 'cons' comment made us chuckle because we can to wanting to be a 'doer' but as you mention, most everyone of our customers appreciates the freedom and ease with which they can just 'let Intulse do it' ! Thanks so very much!

Replied November 2019

Zachary M.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Hinlel Insurance Review

It has really made things easier for us which will allow for higher levels of production etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has made transferring calls, parking calls, and voicemail so much better than anything Comcast could offer.

Cons:

We have had some employees complain about a dropped call here or there but overall it seems like great connection. Im sure these things will get better in time.

Reasons for choosing Intulse

The price was better, local company, I really liked the people we were working with. Made no sense to go anywhere else.

Reasons for switching to Intulse

Because Comcast's online system and remote app were just terrible.

Vendor Response

Zach, thanks so much for the great review! We really love serving local businesses and helping them improve their overall efficiencies and effectiveness in communications. Thanks again for trusting us!

Replied June 2022

Jacquie W.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

We Love Intulse!

Overall, we have had a great experience. it connects well with our CRM and makes it easy for us to pull up client accounts when they call in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this for our Health Insurance business and we love the functionality. We don't have a brick and mortar so everyone is in different locations but it works seamlessly as if we are in the same office. I do like that it can be a desktop or cell phone app as well as having a desk phone.

Cons:

There seems to be an issue when I call people from the phone app and i'm in my car. They can barely hear me. Also, we tried the online meeting room and it was glitchy.

Reasons for choosing Intulse

We liked the functionality and pricepoint better.

Reasons for switching to Intulse

Needed more of the features Intulse has like the call recordings/interface.

Paul M.

Verified reviewer

Publishing

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Easy Interface, Inconsistent Service

Easy to work with, good local presence, I don't use the soft phone feature anymore as it's too inconsistent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to forward calls to my cell phone and to see when my co-workers are on the phone (helpful when working remote).

Cons:

There is inconsistency in connection strength when calling out from the soft phone technology. I generally make outbound calls as a sales rep, and have had calls garble or drop randomly.

Reasons for switching to Intulse

Wanted to work with a local company and save money

Vendor Response

Hi Paul, Appreciate your honest feedback! Sorry your experience with the softphone app thus far has not been good. If you are not yet aware, we have released our own virtual phone inside of the Dashboard that can be enable for your extension whenever you would like. Please check with your admin about it. iPhone version coming soon... Thanks again.

Replied November 2019

Deb S.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

New phone system

Overall happy with Intulse. I am realistic in believing that there are going to be some bumps that need to be smoothed out and worked through as you launch a whole new phone system. For the most part if something was not as expected, Intulse has been able to make adjustments or train us on how to accomplish what we were trying to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the features that are available on the software ie: no longer needing multiple phone numbers, integration with our CRM, transfer to my cell phone when I need to leave the office, the ability to see who is on the phone and who they are speaking with. I like that they are a small company so you talk to the same people when you call in.

Cons:

I don't like that we have to wait for Intulse to update speed dials and features on the phone. I am used to being able to update a speed dial phone number on our own and sometimes I need to call a couple of times to get an item updated.

Reasons for choosing Intulse

Small company with more personal service over a larger company with reviews that were not very good.

Vendor Response

Hi Deb, Appreciate your feedback. Glad that you are realizing benefits from some of the features. I am pretty sure that if you reach out to support and ask to have access to be able to update your phones, they will be able to accommodate that for you. This is a fairly new enhancement. Thanks again for your sincere comments.

Replied November 2019

Michelle T.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Great phone choice!

Very good! They were very easy to work with and the training was good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrated with our CRM and they were very responsive

Cons:

It was hard to program things, I felt like I always had to get help.

Adam C.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Great local company

The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

Cons:

Besides the occasional need to reset the system or router, we haven't had any issues.

Vendor Response

Adam, We appreciate the kind words. You obviously get it. We work hard to not simply be another vendor, but to be a long term business partner helping organizations to thrive. Thanks again!

Replied July 2018

Showing 1 - 10 of 132 Reviews

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